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Ferguson Buick GMC - Service Center

Norman, OK

4.5
1,867 Reviews

1,867 Reviews of Ferguson Buick GMC - Service Center

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June 10, 2024

Was told 3 days for a wheel repair has now been 3 weeks due to picking up wrong tire. Still not promised it would be repaired faster. Told same time frame. You would think of it was your error you’d try More

by JIMMYTCOMBS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josea Hosea ??? Super nice man. But still really didn’t offer to help us much. Felt we should have been offered a new wheel. Since we bought a 90,000 car with a 10 grand warranty. Will not purchase from Ferguson again simply because of this.
June 09, 2024

Never got a returned single call from service manager or used car sales manager, after leaving two different messages. The service manager sent an automated text asking about my service experience . After I More

by Sherry
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Genovese
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2024

The dealer was great on my oil change it was finished in a timely manner More

by SPARKDEERFARM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Genovese
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison ladusau
June 08, 2024

The entire experience was really frustrating. It started with the service rep not getting back to me when I was checking on the status of my vehicle. He would tell me he would call me back but wo More

by Darrellsmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose ( very dissatisfied)
June 07, 2024

We’re very pleased with the service we received. Excellent work! Repaired in a timely manner. More

by BARKSDALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Genovese
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 06, 2024

I got great service in an extremely efficient fashion. Mike G needs a raise for his work. More

by DNH21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Genovese
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 06, 2024

Excellent customer service explaining warranty status plus explaining each step of the warranty and repair status More

by WALLACELANNIS
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison ladusau
June 05, 2024

Great job on getting the service done in a timely manner. You had a pleasant attitude. More

by SALES@DENALIHOMES.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Genovese
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2024

The complaint I have about this company is that every time I bring my vehicle in for service which has only been twice so far they messed up my settings on my gauges. Then I have to get the book stick as More

by LOVEAUSSIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Genovese
2.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2024

My maintenance advisor was excellent. He took care of me immediately and his swiftly as the process would allow. I had no troubles with us completely satisfied with the maintenance and th More

by HRRSTIKER29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Genovese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian
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