1,867 Reviews of Ferguson Buick GMC - Service Center
Excellent service from advisor, mechanic and service manager. Got me in as requested and made sure my Enclave was expertly serviced manager. Got me in as requested and made sure my Enclave was expertly serviced More
I started by chosing Ferguson GMC because I figured the mechanics working there would be well educated in all things related to GMC Deisel. So I brought my 2500HD in for an error showing a fault air inta mechanics working there would be well educated in all things related to GMC Deisel. So I brought my 2500HD in for an error showing a fault air intake preheater. They replaced the preheater and the battery distribution fuse. So far so good. But I was charged over $400 for the fuse. I looked it up and an OEM fuse should only be about 75-85 dollars!!! I guess that's the price I pay for taking it to GMC instead of a standard tech. As if that wasn't bad enough. I only drive the truck occasionally to haul or tow stuff. A few weeks later it had a really hard time starting. A friend that is a diesel tech said that maybe there was a bleed in the fuel line and to check it the next day. So, the next day it started right up. I began to notice that anytime I didn't drive it for a few days it would have to crank longer to start. Which had me thinking the batteries were weak from not being driven much. Then this extreme cold was moving in, so I popped the hood to hook up my battery charger. Thats when I noticed the ground from the driver's side battery was not connected!!! I'm guessing they disconnected it to perform the work, but to leave it disconnected is a real shade tree mechanic move. I sure am glad I didn't go through the trouble of scheduling additional service and bringing it back in.... That was my next course of action had the battery charging not fixed it. More
Solid group of people. Informative, knowledgeable yet not overbearing. Gave me my space to analyze the situation. Will trade with them again. Informative, knowledgeable yet not overbearing. Gave me my space to analyze the situation. Will trade with them again. More
They were not pushy but patient, helping me through my first car buying experience. Richard was the best car salesman I've encountered simply because he wanted to help me, not sell me a car. first car buying experience. Richard was the best car salesman I've encountered simply because he wanted to help me, not sell me a car. More