Ferguson Buick GMC - Service Center

Grateful that the service provided took less time than what was previously told us when checking the vehicle in. what was previously told us when checking the vehicle in. More

Great customer service. Always helpful and courteous. Fast service and it’s nice they have a driver to take you to work when needed. Always helpful and courteous. Fast service and it’s nice they have a driver to take you to work when needed. More

Very poor service. My battery charging system and battery saver lights came on and stayed on after Firestone installed a new battery last week. They said I possibly ha My battery charging system and battery saver lights came on and stayed on after Firestone installed a new battery last week. They said I possibly had an electrical problem and should see dealership. My dealership appt was at 7am. I was told mechanics don’t arrive until 8 AM. and it’s $180 just to analyze computer system. What the heck? I called an hour later and was told I needed a new battery. I informed him a SECOND time that a brand new battery was installed last week. He said I will tell the technician. Then I was told, he could not call me because I was on a do not call list. what the heck? I called two more times within the six hours they had my car and was told they did not know what was wrong with it yet. Finally after 7 1/2 hours of having my vehicle , they called me, which previously they said they could not call me and said it was my alternator. And by the way, that’s $1650. It took 7.5 hrs to figure out I needed an alternator?? And ridiculously overcharge me for such service? No thx!!! I walked a mile in 95 degree heat to pick up my vehicle and took it back to Firestone for excellent service and nearly HALF THE COST and HALF THE TIME even after their own testing!! I wasted a whole day and $180 dealing w Ferguson as I was supposed to be on my way to St. Louis after service at Ferguson. I ended up driving til 2am because Ferguson couldn’t get their xxxx together!!! Todd was very robotic and uncaring. I’ll never use Ferguson Buick again.EVER!! There was also another disgruntled patron in the dealership the same time as I! She said they had her car for four hours and couldn’t find what was wrong w it! Sounds like incompetence to me!! More

Phil went above and beyond helping with my claim, even when the insurance was difficult to deal with. when the insurance was difficult to deal with. More

They were very professional efficient and the work was done in a very timely manner. The service department was good about staying in contact with me and give me updates done in a very timely manner. The service department was good about staying in contact with me and give me updates More

The work was done correctly and on time. Everything was done that was scheduled. Good Job! Everything was done that was scheduled. Good Job! More

Ferguson Buick GMC presents a great customer service,neat and safe environment with affordable vehicles that meet your need. and safe environment with affordable vehicles that meet your need. More

On going issue with a tire, sensor replaced but none of the monitors were recalibrated. Sensor was bad and had to be replaced again. Issues resolved after 3 visits. the monitors were recalibrated. Sensor was bad and had to be replaced again. Issues resolved after 3 visits. More

Zach got my truck right in and out with outstanding customer service. I will continue to use him as my service technician. customer service. I will continue to use him as my service technician. More

Todd and the service department were friendly and professional and they resolved the check engine light issue on my truck, and the fuel pump was replaced under warranty at no charge. professional and they resolved the check engine light issue on my truck, and the fuel pump was replaced under warranty at no charge. More