Ferguson Buick GMC - Service Center

Ferguson GMC has always provided our family with superior service from the service drive to the exit. Thank you, Ferguson and thank you to Mike Genese. service from the service drive to the exit. Thank you, Ferguson and thank you to Mike Genese. More

The service department at Ferguson is well on their way to redeeming themselves in my eyes. They had serious quality of repair issues for a bit some time back, that caused me to either fix things myself o to redeeming themselves in my eyes. They had serious quality of repair issues for a bit some time back, that caused me to either fix things myself or find a different repair source, but they seem to have hired a mechanic or three that know what they're doing, and it seems to be catching on and changing the culture of the shop. They fixed broke things on my car that I hadn't expected, but definitely appreciated! Driver's door inner panel was loose (from a repair long ago) when I brought the car in for A/C repair... they fixed it and said nothing. As it should be. A front seal that the service dept. had replaced a while back was leaking (never stopped from initial repair) and they fixed that under warranty as well. Keep going like this and I will bring you plenty more work. Well done! So well done that I did not hesitate to bring my 2004 Silverado Work Truck in when the alternator failed, and they did a super job on that as well! Brian Archey is the service advisor I worked with; I don't know who the mechanic is but he needs a spiff, and if that needs to come from me, I'm game! More

Great service Great people always solve everything that I am having trouble with my car that I am having trouble with my car More

My mother in law took my car in for me because I had to work and she said her experience was not great. She waited 30 minutes before she was called back for them to take my car. I had also selected when I work and she said her experience was not great. She waited 30 minutes before she was called back for them to take my car. I had also selected when I made the appointment that I wanted to use my GMC points (I have $73 in points) and when she told them about it they told her no and were very rude to her. More

This is the 3rd truck I’ve purchased from Ferguson. They seem to be getting better because this was the easiest arrival to drive off that I’ve ever had! They seem to be getting better because this was the easiest arrival to drive off that I’ve ever had! More

Excellent timing to get work done quickly. Save me money on my rental. Good job’s and I Save me money on my rental. Good job’s and I More

Rude, condescending, customer service. Very poor communication. I waited and waited for my truck to be ready. When I called and asked questions, Doug said he thought he had notified me Very poor communication. I waited and waited for my truck to be ready. When I called and asked questions, Doug said he thought he had notified me a couple days earlier. Will go out of town to have my truck serviced in the future. Too bad for Norman business More

I liked how fast they turned my car around. They called me with the appraisal and explained the process, and updated me at least once a week. And they finished a few days early. So far, I’m ple They called me with the appraisal and explained the process, and updated me at least once a week. And they finished a few days early. So far, I’m pleased. More

WOW! All I can say is 5 star level service from beginning to end! The manager Mike Genovese was the first one to greet me and hand me off to two service a All I can say is 5 star level service from beginning to end! The manager Mike Genovese was the first one to greet me and hand me off to two service advisors (Todd and Allison) who walked me through everything and kept me updated on my truck! They were faster than I had even expected and the price was way cheaper than I expected. I’ll definitely be back to do all my service work at Ferguson Buick GMC! More

The team was great if they don’t know the answer they find out .They are polite and courteous! find out .They are polite and courteous! More