Felix Chevrolet - Service Center

There were some communication problems between the service center staff and me, but when I talked with James, the service manager, I felt listened to and valued as a customer. He addressed all of my c service center staff and me, but when I talked with James, the service manager, I felt listened to and valued as a customer. He addressed all of my concerns and made things right. What matters most is not if problems happen, but how they are addressed when they do happen. I will continue to be a fan of this business. More

Soon as I pulled in I was addressed, greeted and shown were to go. I was impressed with the clean and professional environment of the service area offices. Soon as I enter the service advisor office (alth were to go. I was impressed with the clean and professional environment of the service area offices. Soon as I enter the service advisor office (although they were all very busy) I was greeted and acknowledged by staff members. Mr. Art Reyes was very patience in listening to me as I stated my concern. He asked question to make sure he had a clear understanding of what my concerns were and assured me that they would do all they could to address my service needs and concerns. More

Philippe is great Great service this time. The turnaround tie was super fast with no assles. Nothing but great service. Thank you Felix Chevy thinking of buying a 14 corvette. You may have a sales person co tie was super fast with no assles. Nothing but great service. Thank you Felix Chevy thinking of buying a 14 corvette. You may have a sales person contact me. More

I had a wonderful experience at Felix. My Chevy Cobalt was recalled for possible loss of power steering, and it had been acting up recently. I took my car to Felix, and was worried that it would take a fe was recalled for possible loss of power steering, and it had been acting up recently. I took my car to Felix, and was worried that it would take a few days or longer (I use my car very often) or that they would try to pressure me into getting more work done. However, none of this was the case. Felipe Martinez explained everything clearly, and got me in right away. My car was only in the shop for 3 hours, and they called me when it was ready. He did not charge me for anything (recall work is free) or try to get me to do work. I was worried that as a young female, the people would not take me seriously or assume that I would not know much about cars and try to take advantage of me. That did not happen at all. The friendliness of staff, convenience and speed was all unexpected and beyond my expectations. I would definitely go here again if my car needed more work. More

Customer Servers was Great with good understanding of Customer Servers was Great with good understanding of friendly persons and service your car with in time matter of your schedule Very Happy with Al Customer Servers was Great with good understanding of friendly persons and service your car with in time matter of your schedule Very Happy with All Thanks : } More

I brought my 2005 Tahoe Z71 to Felix for a minor oil change. Felix recommended that I have my parking brake adjusted. They returned the car with oil dripping from all over the undercarriage of the car. change. Felix recommended that I have my parking brake adjusted. They returned the car with oil dripping from all over the undercarriage of the car. Three weeks after the service the parking brake release mechanism stops working. Coincidence? I was suspicious, so I took the car back to Felix. They told me the whole parking brake mechanism had failed, that the failure was unrelated to the service they performed, and that the repair will cost $480 plus tax. Being a sceptic I took the car to Lancer Automotive, a local garage, to get a second opion. For $48 plus $50 in labor Lancer replaced a frayed release cable that had been damaged because --- yes, you guessed it -- the parking brake had been misadjusted. Most importantly, the "failed mechanism" Felix claimed was the problem was not broken, was not replaced and is working just fine. Based on this experience, I would characterize the jokers at Felix as either crooks or incompetents, or maybe both. The whole dealership is run down and doesn't inspire customers with much confidence. I've seen car retailers in third world countries that look better than Felix Cadillac/Chevrolet. I need a local dealer, but this is one of the dealers that GM should close. I wish Vermont Chevy was still in business. They were terrific. Oh, except for this one problem, my Z71 Tahoe has been an excellent, trouble free car. One of the best I have ever owned. More