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Felix Chevrolet - Service Center
Los Angeles, CA
47 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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47 Reviews of Felix Chevrolet - Service Center
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January 25, 2025
Bought a brand new truck with 15 miles. Transmission broke down took them 3 weeks to replace no loaner vechile available till 1 day before getting the truck back. Many other problems traile Transmission broke down took them 3 weeks to replace no loaner vechile available till 1 day before getting the truck back. Many other problems trailer brake module had a open recall that messed my brakes. And many other problems..again... BRAND NEW TRUCK had 15miles on it...and I Paid thousands out of pocket just to have a rental while they kept my truck and fixing my brakes. They sure don't care and reply with the same feed back to all complains. Heartless! Careless!! I have a lemon truck and will be looking to sue them. More
by syed
Employees Worked With
Ruben mgr
May 04, 2024
THIS IS THE ABSOLUTE WORST DEALERSHIP. 2 months ago, I EXPERIENCED BAD SERVICE AND GREEDY BEHAVIOR. Beware….. THEY ARE THiIEVES AND THE SERVICE MANAGER IS HORRIBLE. NEVER AND I MEAN NEVE 2 months ago, I EXPERIENCED BAD SERVICE AND GREEDY BEHAVIOR. Beware….. THEY ARE THiIEVES AND THE SERVICE MANAGER IS HORRIBLE. NEVER AND I MEAN NEVER TAKE YOUR CAR TO GET REPAIRED THE DOWNTOWN FELIX DEALERSHIP. . They charged me $800 to run a test while I was in distress. My car was towed in and I had to pay this fee in order for them to look at it. Later they presented me with an estimate of $16,000.00 for a repair that later only cost me $6k else wherever. They Charged me $800 plus to run a diagnostic test. Just DISGUSTING. It took the SERVICE MANAGER 2 months to call me back, he was not HEPFUL, WAS VERY RUDE AND tried to justify BAD BEHAVIOR. More
by Do NOT TRUST THE SERVICE DEPARTMENT
Employees Worked With
April 11, 2024
Jonathan Acosta is good and concern, it never seem as if any other service rep. is as approachable, they just totally make you invisible. The last visit he did forget a few issues, but no big deal. He reall any other service rep. is as approachable, they just totally make you invisible. The last visit he did forget a few issues, but no big deal. He really try to please his customers, but I’m not to happy with the mechanics, but Felix is really convenient for me. I’ll keep trying. More
by Lfcooper51
Employees Worked With
Jonathan Acosta
November 22, 2023
I came in for a new battery. It took 3 hours and i waited in the lobby. When I drove away from the dealer I noticed my check engine light was on and it wasn't when I brought the It took 3 hours and i waited in the lobby. When I drove away from the dealer I noticed my check engine light was on and it wasn't when I brought the car in. I already felt like I was being overcharged for a car battery. Over $500 dollars is quite expensive. The service/sales rep told me he could see what the "code" was on the check engine light. He scanned for the code and checked to see what it was then asked me if I had brake trouble, bluetooth trouble and something else which I had no trouble as the light was not on before they changed the battery. Then he told me that he could keep the car overnight to diagnose the problem and at this point I didn't trust him or Felix chevy anymore. I don't see how just changing a battery could make the car go bonkers and then they want to charge me to find and fix the problem when they caused the problem in the first place. I have always been sceptical about service departments over charging customers and now they just validated my knowledge of charging customers for nothing. I ran out of there as fast as I could. No thank you. More
by digidave2004
Employees Worked With
Jonathan Acosta
October 17, 2023
Angel immediately, said good morning, as he came over to checking the mileage on my car. When he wrote up my service request, he made helpful suggestions for the mechanic to service, making sure my car was checking the mileage on my car. When he wrote up my service request, he made helpful suggestions for the mechanic to service, making sure my car was up to standards for a road trip. Angel made the service visit pleasant and reassuring. Thank you, Angel and Felix Chevrolet. I'll be back. More
by jeff.styx
Employees Worked With
Angel
December 02, 2020
Said my car didn't have magnetic ride suspension, even though it's standard equipment on a Grand Sport. They don't know the cars they're working on. They also returned my car 100x dirtier than I handed it though it's standard equipment on a Grand Sport. They don't know the cars they're working on. They also returned my car 100x dirtier than I handed it. It was absolutely filthy. Don't bring your Corvette here! More
by ym
Employees Worked With
