Felix Chevrolet
Los Angeles, CA
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 9:30 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 137 reviews
I spent $72,000 there yesterday and I have never been treated so rudely in my life. treated so rudely in my life. More
It was a pleasure to work with Carlos Garcia who was my salesperson. He made the process seamless by sending me emails of the information I would need for the various rebates. The process of the signing of salesperson. He made the process seamless by sending me emails of the information I would need for the various rebates. The process of the signing of the paperwork with the finance manager was smooth and easy More
THIS IS THE ABSOLUTE WORST DEALERSHIP. 2 months ago, I EXPERIENCED BAD SERVICE AND GREEDY BEHAVIOR. Beware….. THEY ARE THiIEVES AND THE SERVICE MANAGER IS HORRIBLE. NEVER AND I MEAN NEVE 2 months ago, I EXPERIENCED BAD SERVICE AND GREEDY BEHAVIOR. Beware….. THEY ARE THiIEVES AND THE SERVICE MANAGER IS HORRIBLE. NEVER AND I MEAN NEVER TAKE YOUR CAR TO GET REPAIRED THE DOWNTOWN FELIX DEALERSHIP. . They charged me $800 to run a test while I was in distress. My car was towed in and I had to pay this fee in order for them to look at it. Later they presented me with an estimate of $16,000.00 for a repair that later only cost me $6k else wherever. They Charged me $800 plus to run a diagnostic test. Just DISGUSTING. It took the SERVICE MANAGER 2 months to call me back, he was not HEPFUL, WAS VERY RUDE AND tried to justify BAD BEHAVIOR. More
Jonathan Acosta is good and concern, it never seem as if any other service rep. is as approachable, they just totally make you invisible. The last visit he did forget a few issues, but no big deal. He reall any other service rep. is as approachable, they just totally make you invisible. The last visit he did forget a few issues, but no big deal. He really try to please his customers, but I’m not to happy with the mechanics, but Felix is really convenient for me. I’ll keep trying. More
I don’t know where to start but it was a rollercoaster going back and forth with my vehicle and not getting the right diagnosis. I believe safety is first and leaving the dealership after being assured th going back and forth with my vehicle and not getting the right diagnosis. I believe safety is first and leaving the dealership after being assured that everything is fine but realistically is not it very disappointing. However you do have staff in the service department that are very helpful and make things better Ruben was very helpful and managed to explain what was going on with my car. Ruben did go above and beyond to make things better. More
I live 60 miles away from dealership. Price increased day of appointment. Paid cash and I wouldn't leave without a warranty. Finally agreed to give a 90 day powertrain warranty. Took to Price increased day of appointment. Paid cash and I wouldn't leave without a warranty. Finally agreed to give a 90 day powertrain warranty. Took to a local dealer for a inspection and I was notified there was signs of a oil leak on the underside of the car. It would cost $230 to clean underneath the car identify the leak. When I contacted Felix Chevrolet by email about the leak I received a response from Mr. Khajehgian the pre-owneed sales manager. That they had noticed the oil seepage and it was considered minor. So I took it back to the local dealer and paid the $230 for the clean-up and inspection. At that time the service manager also mentioned that this service should have been done by the selling dealership prior to listing it for sale.. After the inspection Mr. Khajehgian was wrong, there was no oil seepage. The seepage came from the transmission. Although it was still considered minor, but the fact that Mr. Khajehgian didn't know what he was talking about. . Also they were able to identify $2500 of other problem not covered in the 90 day powertrain warranty which would bring the car to standard operation condition. More
I came in for a new battery. It took 3 hours and i waited in the lobby. When I drove away from the dealer I noticed my check engine light was on and it wasn't when I brought the It took 3 hours and i waited in the lobby. When I drove away from the dealer I noticed my check engine light was on and it wasn't when I brought the car in. I already felt like I was being overcharged for a car battery. Over $500 dollars is quite expensive. The service/sales rep told me he could see what the "code" was on the check engine light. He scanned for the code and checked to see what it was then asked me if I had brake trouble, bluetooth trouble and something else which I had no trouble as the light was not on before they changed the battery. Then he told me that he could keep the car overnight to diagnose the problem and at this point I didn't trust him or Felix chevy anymore. I don't see how just changing a battery could make the car go bonkers and then they want to charge me to find and fix the problem when they caused the problem in the first place. I have always been sceptical about service departments over charging customers and now they just validated my knowledge of charging customers for nothing. I ran out of there as fast as I could. No thank you. More