Felix Chevrolet

They charged me $43,000 for a $23,000 2024 Chevy Trax. They sent two different contracts after delivering my car. They did not answer my questions. They did not abide by my requests to stick to my budg They sent two different contracts after delivering my car. They did not answer my questions. They did not abide by my requests to stick to my budget or not to put any add-ons on the vehicle. They have not responded to my certified letters asking them to fix the deal. They put me with a lender that they chose even after I had a pre-qualification for the exact car with my own lender. They did not provide me with my credit report that they used (which I thought was required by law). They took advantage of me as a disabled, older man who was excited to be able to buy my very first brand new car. I put $10,000 down through my Social Security lump sum and now am stuck in payments so high that the interest is much higher than the principal. They made my loan term 71 months when the pre-qualification I had was 48 months. The car arrived with a deep scratch and they did send touch-up paint but I feel they should have fixed it professionally...I am afraid to use it since I might make it look worse. I requested the lender they stuck me with to do a fraud investigation but they sided with the dealership. Both the dealership and the lender are saying it's too bad you signed the contract. The contract was sent twice, was so tiny, had two different lenders and in the end, I was WAY TOO TRUSTING that these people were listening to my needs and requests and were actually being true and honest about my needs as a consumer. They had me send my down payment to Sierra Chevrolet (?). The finance people did not answer my questions. I felt obligated to sign the digital papers with tiny print they sent because they had delivered the car to me already a couple of days before they sent the confusing double contracts. They were very angry when I called the sales manager on the phone. They saw me coming. It seems to be true about car salespeople - they are slimy, shady and wear green plaid suits! NEVER EVER AGAIN will I purchase anything from Felix Chevrolet...not even a key chain!!! YUCK! More

I was satisfied with the service and they were very helpful and patient with me 👍🏾👍🏾 helpful and patient with me 👍🏾👍🏾 More

Ruben was extremely helpful with the whole process. I’ve been getting my car serviced here for years and plan on continuing to do so. I’ve been getting my car serviced here for years and plan on continuing to do so. More

I spent $72,000 there yesterday and I have never been treated so rudely in my life. treated so rudely in my life. More

It was a pleasure to work with Carlos Garcia who was my salesperson. He made the process seamless by sending me emails of the information I would need for the various rebates. The process of the signing of salesperson. He made the process seamless by sending me emails of the information I would need for the various rebates. The process of the signing of the paperwork with the finance manager was smooth and easy More

Great service experience, my service advisor Rudy Padilla took great care of my truck , very helpful and knowledgeable took great care of my truck , very helpful and knowledgeable More

THIS IS THE ABSOLUTE WORST DEALERSHIP. 2 months ago, I EXPERIENCED BAD SERVICE AND GREEDY BEHAVIOR. Beware….. THEY ARE THiIEVES AND THE SERVICE MANAGER IS HORRIBLE. NEVER AND I MEAN NEVE 2 months ago, I EXPERIENCED BAD SERVICE AND GREEDY BEHAVIOR. Beware….. THEY ARE THiIEVES AND THE SERVICE MANAGER IS HORRIBLE. NEVER AND I MEAN NEVER TAKE YOUR CAR TO GET REPAIRED THE DOWNTOWN FELIX DEALERSHIP. . They charged me $800 to run a test while I was in distress. My car was towed in and I had to pay this fee in order for them to look at it. Later they presented me with an estimate of $16,000.00 for a repair that later only cost me $6k else wherever. They Charged me $800 plus to run a diagnostic test. Just DISGUSTING. It took the SERVICE MANAGER 2 months to call me back, he was not HEPFUL, WAS VERY RUDE AND tried to justify BAD BEHAVIOR. More

Jonathan Acosta is good and concern, it never seem as if any other service rep. is as approachable, they just totally make you invisible. The last visit he did forget a few issues, but no big deal. He reall any other service rep. is as approachable, they just totally make you invisible. The last visit he did forget a few issues, but no big deal. He really try to please his customers, but I’m not to happy with the mechanics, but Felix is really convenient for me. I’ll keep trying. More

I don’t know where to start but it was a rollercoaster going back and forth with my vehicle and not getting the right diagnosis. I believe safety is first and leaving the dealership after being assured th going back and forth with my vehicle and not getting the right diagnosis. I believe safety is first and leaving the dealership after being assured that everything is fine but realistically is not it very disappointing. However you do have staff in the service department that are very helpful and make things better Ruben was very helpful and managed to explain what was going on with my car. Ruben did go above and beyond to make things better. More