Feldmann Imports Mercedes-Benz - Service Center

I first met Cory when I was a new widow a couple of years ago. Never having to bring a car into the dealer before, he was very understanding and helpful. He always let me know the problem or time remaining ago. Never having to bring a car into the dealer before, he was very understanding and helpful. He always let me know the problem or time remaining to wait for service. He also remembered my name from visit to visit and continues to be friendly and answer any questions. Sincerely, Marian L. More

Cory was very attentive and explained the mechanical issues my vehicle was having clearly and concisely. Service was prompt and attentive, including follow-up phone calls. The level of friendliness an issues my vehicle was having clearly and concisely. Service was prompt and attentive, including follow-up phone calls. The level of friendliness and lack of haughty attitude at Feldmann sets it apart from other dealerships. I have no reason to go anywhere else. More

Almost everything was wonderful. But.... I had to wait Almost everything was wonderful. But.... I had to wait over an hour for a shuttle van. What's up with REELZ Channel in the lounge TV? There was a c Almost everything was wonderful. But.... I had to wait over an hour for a shuttle van. What's up with REELZ Channel in the lounge TV? There was a consensus of the customers in the lounge that we wanted to watch something different, but were told that the channel could not be changed. Seriously? Your customers are intelligent people who would like to see/hear something of substance while we wait. More

I brought my Smart car in for its annual checkup and was so happy to have Cory assigned to help me. To begin, he thoroughly discussed the reason for my visit and what concerns I had. He showed me around the so happy to have Cory assigned to help me. To begin, he thoroughly discussed the reason for my visit and what concerns I had. He showed me around the dealership and the amenities they offer to their clients. As the morning progressed he came to the waiting room a couple times to let me know what was happening and how much longer it would be. Finally, when the car was ready he went through the items in Baby's checkup and asked if I had any more questions. I also asked a number of questions about the possible purchase of a Mercedes and its subsequent service because we live 725 miles away. All questions were answered to my satisfaction and I was thoroughly pleased with the entire visit. There were also others there who stopped by and asked if there was anything I needed during the time I was waiting. A very pleasant morning!!! More

Cory, Greg, Greg, Jeff and Paul are top notch staff at Feldmann Imports. I am always greeted with a smile whenever I am in the dealership by each of them. Better yet, they know me by name and are always Feldmann Imports. I am always greeted with a smile whenever I am in the dealership by each of them. Better yet, they know me by name and are always available to help me when I am there for service. When I have had to have my car serviced, I was informed right away of what needed to be done, the cost and the time involved. I know that I will remain loyal to Feldmann because of the professionalism their service and sales staff continue to exude when they interact with me. More

Cory did a great job, as usual. I can reccomened he and the dealership with worrying. The car was ready when he said it would be, it was at the price quoted. the dealership with worrying. The car was ready when he said it would be, it was at the price quoted. More

John Pfeiffer has a excellent customer service. I always make my appointments for my two Mercedes Benz with John is outstanding service advisor for my Mercedes! Outstanding! make my appointments for my two Mercedes Benz with John is outstanding service advisor for my Mercedes! Outstanding! More

I usually don't write reviews, simply not a review kind of person, however I wanted to reach out this time to applaud the exceptional service, that John Pfeiffer of Feldmann Mercedes provides!! The gu kind of person, however I wanted to reach out this time to applaud the exceptional service, that John Pfeiffer of Feldmann Mercedes provides!! The guy KNOWS his cars, and most importantly values the time and busy schedules of his customers, thus being as accommodating as he possibly can!! Definitely gives me one more good reason to come back to Feldmann!!! More

Very knowledgeable and professional service was provided to me by John. He kept me informed every step on the way and pulled in all the resources needed to resolve my repairs. to me by John. He kept me informed every step on the way and pulled in all the resources needed to resolve my repairs. More

when i bring in either the e320 or the ml350 i look for john or jeff to assist me in servicing the cars. they are both professional and take a lot of pride in their work. they treat the cars like it is the john or jeff to assist me in servicing the cars. they are both professional and take a lot of pride in their work. they treat the cars like it is their own. i know i am in good hands. More