Feldmann Imports Mercedes-Benz - Service Center

Amazing, personal service every time. I get amazing, personal service every time I visit Feldmann. Ashley K in service consistently resolves my service needs, and does so with a personal I get amazing, personal service every time I visit Feldmann. Ashley K in service consistently resolves my service needs, and does so with a personal touch! She always has a little something for my kids (even pennies, because they love to collect money!) to make them feel special. I feel I get straight answers from them and I know they service my car right. I love all the extra perks the service center offers as well - high end, quality loaners, delicious treats in the service area, charging stations for mobile devices, etc. They have thought of it all at Feldmann! There is no one else I would visit for my MB needs. Thanks, Feldmann and Ashley K! More

Feldmann Imports epitomizes Customer Service Customer Service seems to be a lost art. Feldmann Imports is a notable exception. The attention to the customer permeates the dealership. Obviously Customer Service seems to be a lost art. Feldmann Imports is a notable exception. The attention to the customer permeates the dealership. Obviously, the leadership instills this value in the staff at all levels. Mr. Feldmann - do not let this slip. The Sales department makes the first sale - Service makes the next. Many a good customer is soured by bad Service department experiences. I have had nothing but positive engagements with Feldmann's Service department. John Pfeiffer has been by primary post-sales contact. John consistently presents a personable and professional demeanor. When the time comes for me to purchase another Mercedes, John will deserve credit for keeping me in the fold. More

service Feldmanns is a very good dealership to do business with and has excellent customer service.John Pfeiffer always takes great care of me whenever I brin Feldmanns is a very good dealership to do business with and has excellent customer service.John Pfeiffer always takes great care of me whenever I bring in my vehicle.Very satisfied with the whole experience. More

Great Service John Pfeiffer has always gone out of his way to take care of any concerns I have when bringing my car in for service. He is a top notch employee.... John Pfeiffer has always gone out of his way to take care of any concerns I have when bringing my car in for service. He is a top notch employee.... I also was greeted by Diamond Ivy and she was helpful, nice, and very pleasant to talk to while I waited for my car. More

Service Took my car in for an oil change. Was greeted by Mr. Pfeiffer and he was very respectful and pleasant to deal with. I would recommend this service to Took my car in for an oil change. Was greeted by Mr. Pfeiffer and he was very respectful and pleasant to deal with. I would recommend this service to anyone. More

Great Customer Service Ashley K was first rate! I'd highly recommend this place again because of her professionalism and courtesy. Thank you for a great experience overall. Ashley K was first rate! I'd highly recommend this place again because of her professionalism and courtesy. Thank you for a great experience overall. More

service department The service is great. What keeps me bringing my car in for maintence is the exceptional customer service i get from John P..I feel at ease handing my The service is great. What keeps me bringing my car in for maintence is the exceptional customer service i get from John P..I feel at ease handing my car off. I know he will make sure my car is well taken care by the mechanics.I will always get 100% because of John P. More

John Pfeiffer! A few years ago I got a Mercedes. I was a little nervous as I had never had such a fancy car. Luckily one of the first people I met was John Pfeiffer. A few years ago I got a Mercedes. I was a little nervous as I had never had such a fancy car. Luckily one of the first people I met was John Pfeiffer. He has made owning my car one of the best experiences I have ever had with a car. He is friendly, knowledgeable, honest and just the best at what he does. I actually look forward to bringing my car in for service! He works so hard at making everyone he works with come away happy and confident that the work was done and done correctly. I can't imagine ever not owning a Mercedes as long as Joh. Is there to help me. More

Great guy I have two vehicles from Feldman, and I have to say, buying a new car is alway fun and eclipsed only by great service follow-up. That (unfortunately) I have two vehicles from Feldman, and I have to say, buying a new car is alway fun and eclipsed only by great service follow-up. That (unfortunately) isn't always the case. However, it says a lot to me when it is in fact a joy to visit a service department. What does it mean when you actually look forward to taking your car to the dealer with an issue? No, I have a busy life and usually this would be one of the inconveniences that simply get in the way, but not when your service rep is a great person and always friendly and accommodating. For many years, since moving from New Zealand, I've often had reason to be disappointed with CS in this country, but my faith in "the customer is always right" rule has been buoy'd with my personal experience, working with John Pfeiffer. John goes above and beyond every single time and no matter the issue (big or small) with my cars, its a big deal to John. That means the world to me and I've on a few occasions shared my experience with CS at Feldman's. When someone genuinely enjoys dealing with people it shows and makes a world of difference in a person's life. Making the difficult seem simple is a great trait to possess and John definitely has those qualities. Thank you very much, John. Shane Maguire More

Service second to none! I recently had my truck serviced at Feldmann Imports. I had been to 2 other dealers regarding the issues I was having and the service was very poor. I I recently had my truck serviced at Feldmann Imports. I had been to 2 other dealers regarding the issues I was having and the service was very poor. I have been in the service industry for over 20 years and this is some of the best service I have ever recieved. John Pfeiffer greeted me with a smile, was incredibly knowledgeable and took care of me like an old friend. I would recommend John and Feldmann Imports to anyone and everyone. More