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Feldmann Imports Mercedes-Benz - Service Center
Bloomington, MN
202 Reviews
202 Reviews of Feldmann Imports Mercedes-Benz - Service Center
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May 31, 2025
I recently purchased a used 2020 Mercedes GLC AMG 63 with 39,000 miles (beautiful, powerful SUV). A week ago, the car heat gauge went red and told me to pull over as the car was over heating. I mentioned th 39,000 miles (beautiful, powerful SUV). A week ago, the car heat gauge went red and told me to pull over as the car was over heating. I mentioned that when I brought the car in for service. The car needed a new coolant thermostat. The total cost was an absurd $3,657.98. The parts cost $1,117 and the labor was $2,400.88. Assuming the labor took 8 hours (which is generous), the hourly labor rate comes to $300.11/hr. On top of that, they charge 3% additional if you use a credit card to pay. Not sure how this place stays in business. Needless to say, I will be taking my car to a local import car specialist not named "Mercedes" in the future. More
by rthometz2000
Employees Worked With
Not pertinent to this review. My complaints are with the obscene service costs.
January 30, 2024
I've had very hit and miss satisfactory levels of service at Feldmann Imports. My most recent was not satisfactory. I paid $99 (hundred bucks) to have my car diagnosed for a noise. It sounds like the tech ju at Feldmann Imports. My most recent was not satisfactory. I paid $99 (hundred bucks) to have my car diagnosed for a noise. It sounds like the tech just drove it around the parking lot and couldn't recreate. You think!? How about getting it up to speed on streets? I also got an oil change. That was fine at $170+... But I later learned they're now adding a 3% surcharge for using a credit card. Seriously? For all intents and purposes, this is now effectively a $300 oil change. Oh, even though I referenced how dirty it was, they still didn't wash it. I generally LOVE the vehicles but may have to move on from them in light of the service. Especially if I'm now being nickel and dimed. More
by Aaron
Employees Worked With
Jesse Nelson
April 24, 2022
Recently i had a recall on my MB Gl 320, they covered a lot of parts and labor leaving my car back to life, shout out to Brian Sweetney and Emily Cook that work on my Gl, you rock guys! thanks for all you lot of parts and labor leaving my car back to life, shout out to Brian Sweetney and Emily Cook that work on my Gl, you rock guys! thanks for all your hard work! More
by Joel M
Employees Worked With
Brian Sweetney, Emily Cook
August 31, 2021
I dropped off my vehicle for service B and suspension work which they have replaced in less than six months, and the initial problem did not revolve. The service rep called me and said that the front sus work which they have replaced in less than six months, and the initial problem did not revolve. The service rep called me and said that the front suspension was sitting low even though the rear suspension was. I approved the service. Before the completion of the service, He quoted $5,300. When I called back to confirm the payment, He mentioned a different amount which I paid online. So when I went to pick up the vehicle, this time it was another person, and he printed me an invoice that indicated a different but less than the previous two. When I pointed out that I have been quoted three different amounts, he took the invoice back said he would talk to my service rep to clarify the disparity, but nobody reached out to me. After two days, I called the front desk, and the lady I spoke to said that she would send the service rep a message to contact me, which did not happen. The following week I called and complained that I am yet to get my concern addressed, and I requested an invoice to show the service performed; it has been a month, and still no call or an invoice, and the suspension still sits low on one side. They changed and charged for oil even though the oil sticker indicated that it was changed in a week. I have been going to this place for years, and this is the worst service and communication I have ever received. I used to work with Dan Hunt and never had any issues. More
by Dan
Employees Worked With
Adam Strain
May 21, 2020
Service Department Scammers Wife brought her AMG in for brake service & Manufacturer recall work. After inspection my wife was advised her rear tires were "bald" and needed immed Wife brought her AMG in for brake service & Manufacturer recall work. After inspection my wife was advised her rear tires were "bald" and needed immediate replacement. Subsequently, my wife called me and told me what they said about the tires being bald. Knowing the tires aren't bald or even close, I immediately called the service advisor and asked for an explanation. Service Advisor reiterated the claim of the tires being bald. I requested Feldmann's complete factory recall work and not do the brakes or replace the tires. Feldmann's attempted to sell 2 tires that didn't need replacing. Continental CROSSCONTACT LX SPORT MO BW 315/40R21 for $906.64 and alignment for another 170.00 that wasn't necessary. The service manager called and left me a VM saying sorry you feel that we tried to scam you. No, you're sorry you got! Dishonest Business Practices! More
by feldmanns is horrible
Employees Worked With
Greg Rupp
May 20, 2020
What... no masks? Have always loved this dealership. Took our GLK in for routine stuff. In these days of everyone being so careful I was SHOCKED that almost no employee Have always loved this dealership. Took our GLK in for routine stuff. In these days of everyone being so careful I was SHOCKED that almost no employees dealing with customers was wearing a mask. Even the receptionist was just sneezing into her elbow. I like many customers are over 65. Makes me nervous to even get back into my car. Won’t be back voluntarily for a long time. More
by Chip
Employees Worked With
Unknown
January 23, 2020
Feldman has always taken care of me, this time was no different Ryan D. And his team are amazing! They gave me a fresh loaner with less than 500 miles! 2020! Crispy! I own other makes of vehicles but I d different Ryan D. And his team are amazing! They gave me a fresh loaner with less than 500 miles! 2020! Crispy! I own other makes of vehicles but I dont get the "royal" treatment! More
by Rich1299
Employees Worked With
Ryan D
April 21, 2019
Fraudulent service Always get a second opinion...came in for an airbag warning...the print out claimed over $3500 in service required...needed brakes, sensors, filters, Always get a second opinion...came in for an airbag warning...the print out claimed over $3500 in service required...needed brakes, sensors, filters, vent hoses, etc...went to another shop and none of services listed where actually needed...do not trust the service department...do not trust John in the service department. More
by Petro
Employees Worked With
John Pfeiffer Feldmann Imports
February 23, 2019
Happy I came Don Andrews was so professional and helpful I can’t say enough about him. When I got to Feldman’s admittedly I was in a poor mood and Don worked his w Don Andrews was so professional and helpful I can’t say enough about him. When I got to Feldman’s admittedly I was in a poor mood and Don worked his was through it to the point where I was apologizing to him for being in such a mood. He was overwhelmingly welcoming, upbeat and showed genuine concern. I really appreciated the amazing high level of service and attention provided by Don. P.S. There was a lady in the store area who was absolutely great. I can’t remember her name but she was so pleasant I just wanted to stay, sit back and talk with her. More
by Deb
Employees Worked With
Don Andrews
December 27, 2018
Don't forget the service after the sale. Feldmann Imports is second to none across the country. I have 5 vehicles that are meticulously maintained at Feldmann's. I've never had any Feldmann Imports is second to none across the country. I have 5 vehicles that are meticulously maintained at Feldmann's. I've never had any reason to question their recommendations for service or preventative maintenance or the investment associated with the services performed. It pays off to do it properly the first time. My wife and I are treated like family whether we are calling to schedule an appointment, asking a vehicle-related question, or visiting the store to look for a new driving experience. When we acquire our new Mercedes's, the employees that we work with are not salesmen, they are "educational advisors" that teach us about all of the benefits of the features we are selecting to make a better automotive experience selection. We are always welcome at Feldmann's and they make us feel that way. More
by Mercedes Enthusiast
Employees Worked With
Joe Feldmann, Greg Rupp, Cory Schultz, Greg Clark, Scott Babcock, John Dozier, Kelin Holmen, Don Andrews, "Boris" Perelman
