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Feldman Chrysler Dodge Jeep Ram of Woodhaven - Service Center
Woodhaven, MI
25 Reviews
25 Reviews of Feldman Chrysler Dodge Jeep Ram of Woodhaven - Service Center
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March 21, 2025
When they take your car in and keep it three four days and won't even give you a rental because it's a recall that's bull crap this dealer sucks and won't even give you a rental because it's a recall that's bull crap this dealer sucks More
by Dpljbajadana
Employees Worked With
Denise Farrar
November 05, 2024
Can I give 0? ??My review is concerning service (or lack thereof). I had a problem with my driver seat electronics. I had stopped at a drive through place, and pu ??My review is concerning service (or lack thereof). I had a problem with my driver seat electronics. I had stopped at a drive through place, and pulled over to eat my burger. When I tried to put my seat back, the electronics of that seat went crazy. The entire seat went all the way back, and the seat back went all the way flat. I looked under the seat, but, of course did not know how to fix whatever was wrong. By coincidence I was about a mile away from Feldman, my dealer, and drove there immediately. the service people took a quick look, said it looked like something had come unplugged, and got it back working. I was very happy and complimented them on their quick responsiveness and expertise... Until about 3 weeks later, when it happened again. I had had a doctor's appointment at a hospital downtown and after the valet had moved my seat to fit him, I tried to reposition for me again. Same crazy seat movement. I pulled into a parking lot, and tried to look for the little "plug" that may have come loose again, but there was no little plug that I could just replug, just a bunch of wiring. I must have moved the wiring around in such a way, that whatever short was happening was reconnected and I was able to drive the 25 miles home OK. I needed an oil change and a tire check a couple weeks later, and wanted them to check out and fix the seat problem. No problem on the oil and the tire, but the seat required an appointment, and the closest one I could get was in November (3 months away). After expressing my outrage at the delay, I made the appointment, which I finally went to November 4. OK, I had to leave the car, but they didn't know when they would get to it. Well, I argued, what's the use of an appointment then? They had no idea where I was in the queue, but they would look at it in 24-48 hours. When 24 hours was up I called to see if they knew when it would be seen, and was finally told I was 10 cars out. BUT, even though it looked like several days away, I couldn't have my car, because it had to be on their lot (just sitting there) while I had to get rides from people. I said, they could call me the day before it was to be seen and I could bring it back. NOPE, had to be on their lot. Why? I asked, "that's the way it's done." So, I'm picking up my car tomorrow and looking for a new dealer. I've been driving Chrysler minivans for 35 years, from 1989 until now, and was planning on a new one next year. Well, with their dismal "service" it won't be at Feldman. Don't like to play the "old lady" card, but having an almost 80 year old in an empty parking lot downtown trying to figure out where that little plug was, and just by chance finding some magical connection, doesn't look good. I'm always afraid to change my seat position when driving and can't let anyone else drive my car just in case. It's a hit or miss proposition when I try to change position. Sometimes I feel it starting to go whacky, and sometimes it works fine. I have to explain to valet about not moving my seat every time I go to my appointments (every 2-4 weeks) and hope they see the big note I have to leave, just in case. More
by Marilyn
Employees Worked With
Not sales at all, just service Sorry, Denise, I couldn't submit until i chose one, Denise Farrar
August 08, 2024
I had an appointment for my 2013 Dodge journey in to have the hatch electric lock repaired they had my car for 7 weeks and did not even look at it. The service person said they didn’t have enough technician the hatch electric lock repaired they had my car for 7 weeks and did not even look at it. The service person said they didn’t have enough technicians.Why would they even give me an appointment. They have serviced my car since I bought it in 2013, I’m really disappointed with this lack of service. Dale More
by slimdae
Employees Worked With
Ramon
January 30, 2024
Service department had my compass for 4 weeks for a headlight problem. I called weekly for progress snd never received a callback as I was told. and they said the problem was not found. In the 4th week headlight problem. I called weekly for progress snd never received a callback as I was told. and they said the problem was not found. In the 4th week I contacted service manager Mike and received a call next day saying the car required 2 sensors After being without my compass for 4 weeks they charged me $850 and the service man said that was discounted. I will never bring my vehicle back to them for service because they are incompetence and unreliable I feel I got the run around and they didn’t know what was wrong or just didn’t work on it. $850 was too steep to pay for 2 sensors and 4 weeks of being without it More
by jan
Employees Worked With
Hunter/ Mike
November 08, 2018
Returning customer Casey has helped us lease multiple vehicles. He's always been extremely helpful, easy to work with, and found us what we were looking for Casey has helped us lease multiple vehicles. He's always been extremely helpful, easy to work with, and found us what we were looking for More
by Ram87
Employees Worked With
Casey
May 15, 2018
Incompetent service people Sad dealership gives the Jeep brand a bad name. When you ask them questions you get no answers or you are told nothing is wrong the staff is rude afte Sad dealership gives the Jeep brand a bad name. When you ask them questions you get no answers or you are told nothing is wrong the staff is rude after a week i picked my car up with more issues then it had when i took it in the vehicle was dirty they left tools inside never have i ever gone to a dealership was provided with my keys and had to hunt for my vehicle in a parking lot terrible dealer wont be back More
by jeep123
Employees Worked With
jessie
February 08, 2018
Casey goes above and beyond Casey is by far the best around. No pressure and he really listens. Can’t wait to get my compass. He is highly recommended. I can’t give enough stars Casey is by far the best around. No pressure and he really listens. Can’t wait to get my compass. He is highly recommended. I can’t give enough stars for him. More
by Janetc12
Employees Worked With
Casey
January 03, 2018
ken manager of service blames the government I was disappointed that the service desk scheduled an appointment for my jeep to have recall repaired when they won't have the part until April . they I was disappointed that the service desk scheduled an appointment for my jeep to have recall repaired when they won't have the part until April . they needed to have my jeep for a day so I dropped it off the day before. Borrowed my sons car to get to work.no one would call me to tell me when they found out they didn't have the part so I could get the jeep . I live in dearborn heights so it is a bit of traffic if you wait til rush hour to go. Waited on hold for at least fifteen minutes then they said oh we won't have the part til April. The manager Ken blamed it on the government. . I wonder if they would have ever called to tell me ? Seems like they should have called me right away I !!!! More
by Jeepers
Employees Worked With
Ken
December 18, 2017
No huuman feelings I put my car in for service 12/11/17 for a repair that cost me 866.00. On 12/12/17 I picked up my car and on my way home I was involved in a hit and I put my car in for service 12/11/17 for a repair that cost me 866.00. On 12/12/17 I picked up my car and on my way home I was involved in a hit and run accident. I had to return the card on 12/13/17 and was advised that they will stay in touch. On Friday 12/16/17 I find out that my office will close the end of March. On Monday 12/20/17 I call the body shop since I have not heard from them and explain to Ron that I have already spent 866.00 last week and so far the rent a car was already 300.00 plus I will have to pay the 500.00 deductible for this repair to which he replied "It isn't our fault that you wrecked your car". I am very upset. This person has no human training and should not be able to interact with customers. I am a widow who lost her husband at Christmas time and having to make my money stretch so a little compassion would have been nice. More
by makowskida
Employees Worked With
Mike, Ron, Roxanne
November 16, 2017
refused to answer my calls and refused to do a recall repair Received a recall notice from Chrysler. Every time I called they referred me to voice mail. Left several messages but they never replied. Called th Received a recall notice from Chrysler. Every time I called they referred me to voice mail. Left several messages but they never replied. Called the Chrysler helpline and they had me talk to service at McInerney. He took my name said it would be about two weeks and he would call me back. Waited for over two months for a call, but of course they never called. When I called them back they put me back to voice mail all over again. Called the Chryser helpline again. They transferred me to Telegraph Chrysler that set me up for an appointment right away. Bottom line DON'T DEAL WITH MCINERNEY! More
by william havican
Employees Worked With
Never was helped
