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Feldman Chrysler Dodge Jeep Ram of Woodhaven
Woodhaven, MI
238 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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238 Reviews of Feldman Chrysler Dodge Jeep Ram of Woodhaven
November 05, 2024
Can I give 0? ??My review is concerning service (or lack thereof). I had a problem with my driver seat electronics. I had stopped at a drive through place, and pu ??My review is concerning service (or lack thereof). I had a problem with my driver seat electronics. I had stopped at a drive through place, and pulled over to eat my burger. When I tried to put my seat back, the electronics of that seat went crazy. The entire seat went all the way back, and the seat back went all the way flat. I looked under the seat, but, of course did not know how to fix whatever was wrong. By coincidence I was about a mile away from Feldman, my dealer, and drove there immediately. the service people took a quick look, said it looked like something had come unplugged, and got it back working. I was very happy and complimented them on their quick responsiveness and expertise... Until about 3 weeks later, when it happened again. I had had a doctor's appointment at a hospital downtown and after the valet had moved my seat to fit him, I tried to reposition for me again. Same crazy seat movement. I pulled into a parking lot, and tried to look for the little "plug" that may have come loose again, but there was no little plug that I could just replug, just a bunch of wiring. I must have moved the wiring around in such a way, that whatever short was happening was reconnected and I was able to drive the 25 miles home OK. I needed an oil change and a tire check a couple weeks later, and wanted them to check out and fix the seat problem. No problem on the oil and the tire, but the seat required an appointment, and the closest one I could get was in November (3 months away). After expressing my outrage at the delay, I made the appointment, which I finally went to November 4. OK, I had to leave the car, but they didn't know when they would get to it. Well, I argued, what's the use of an appointment then? They had no idea where I was in the queue, but they would look at it in 24-48 hours. When 24 hours was up I called to see if they knew when it would be seen, and was finally told I was 10 cars out. BUT, even though it looked like several days away, I couldn't have my car, because it had to be on their lot (just sitting there) while I had to get rides from people. I said, they could call me the day before it was to be seen and I could bring it back. NOPE, had to be on their lot. Why? I asked, "that's the way it's done." So, I'm picking up my car tomorrow and looking for a new dealer. I've been driving Chrysler minivans for 35 years, from 1989 until now, and was planning on a new one next year. Well, with their dismal "service" it won't be at Feldman. Don't like to play the "old lady" card, but having an almost 80 year old in an empty parking lot downtown trying to figure out where that little plug was, and just by chance finding some magical connection, doesn't look good. I'm always afraid to change my seat position when driving and can't let anyone else drive my car just in case. It's a hit or miss proposition when I try to change position. Sometimes I feel it starting to go whacky, and sometimes it works fine. I have to explain to valet about not moving my seat every time I go to my appointments (every 2-4 weeks) and hope they see the big note I have to leave, just in case. More
by Marilyn
Employees Worked With
Not sales at all, just service Sorry, Denise, I couldn't submit until i chose one, Denise Farrar
August 08, 2024
I had an appointment for my 2013 Dodge journey in to have the hatch electric lock repaired they had my car for 7 weeks and did not even look at it. The service person said they didn’t have enough technician the hatch electric lock repaired they had my car for 7 weeks and did not even look at it. The service person said they didn’t have enough technicians.Why would they even give me an appointment. They have serviced my car since I bought it in 2013, I’m really disappointed with this lack of service. Dale More
by slimdae
Employees Worked With
Ramon
January 30, 2024
Service department had my compass for 4 weeks for a headlight problem. I called weekly for progress snd never received a callback as I was told. and they said the problem was not found. In the 4th week headlight problem. I called weekly for progress snd never received a callback as I was told. and they said the problem was not found. In the 4th week I contacted service manager Mike and received a call next day saying the car required 2 sensors After being without my compass for 4 weeks they charged me $850 and the service man said that was discounted. I will never bring my vehicle back to them for service because they are incompetence and unreliable I feel I got the run around and they didn’t know what was wrong or just didn’t work on it. $850 was too steep to pay for 2 sensors and 4 weeks of being without it More
by jan
Employees Worked With
Hunter/ Mike
January 13, 2024
My family has worked with Casey for many years, and we always look forward to working with him at lease turn-in. He's the ideal salesman! He's honest and up front. There were several times we've contacte always look forward to working with him at lease turn-in. He's the ideal salesman! He's honest and up front. There were several times we've contacted him for a possible early turn in, but he said to wait because the deals weren't in our favor. He will work to find the best deal, knowing each customer's price limits and must-haves. He found the perfect vehicle for me after months of searching and number crunching. He's responsive to texts and calls, even when he's away from the Woodhaven store. We look forward to many more great years with Casey. More
by ctaylor318
Employees Worked With
Casey Dettloff
January 13, 2024
Casey Dettloff is amazing! I was in need of a new vehicle and was honest even with employee discount I was concerned about cost and he was honest and went above and beyond to g I was in need of a new vehicle and was honest even with employee discount I was concerned about cost and he was honest and went above and beyond to get me a very cool jeep grand Cherokee at the price point I needed! They didn’t have the exact one on site so he personally went to pick up my jeep to make sure everything was perfect and it was! Stress free for me and I will continue to be a client of Casey’s forever and highly recommend him to everyone! Thanks Casey you are the best! Loving my new jeep! More
by mvrdh1
Employees Worked With
Casey Detloff
June 27, 2023
BEWARE of salesman Brad Hanson and Finance &Insurance Mgr Larry Curcuru at this dealership. They will have you signing a financial disaster of a "car deal" before you even know what is happening. This deale Larry Curcuru at this dealership. They will have you signing a financial disaster of a "car deal" before you even know what is happening. This dealership still thinks it can tack on "Dealer Markups" on vehicles and not inform the customer until after they run your credit and apply for multiple loans that you didn't even as them to do for you. Surprise, surprise, surprise! Brad lied on the bank loan application and doubled my stated monthly income to push the loan through at Ally Bank. That is Banking FRAUD. DO NOT do business with Feldman Auto Group or Mark Walberg dealerships. They are in business together. They have a NEW 2022 Dodge Challenger R/T Scat Pack with a shaker hood that is not a car your everyday buyer comes in to inquire about and seriously purchase. We were serious buyers. If they wouldn't have gotten greedy and wrote a clean deal in the first place, they would have sold this 11 month old new car. Hope they are enjoying the interest they are paying for those muscle cars sitting in their show room and on their lot. The deal was so dirty the GM ended up "Unwinding" the deal. More
by Customer
Employees Worked With
Brad Hanson Larry Curcuru
June 15, 2023
I contacted the Used-Car Manager of Feldman Chrysler Jeep of Woodhaven, Michigan, Bill Kujansuu ( WKujansuu@feldmanauto.com - 734.362.3127 ) through email laying out everything I was looking for in a 2020 o of Woodhaven, Michigan, Bill Kujansuu ( WKujansuu@feldmanauto.com - 734.362.3127 ) through email laying out everything I was looking for in a 2020 or newer used Jeep Grand Cherokee, and he replied to me within 24 business hours with a Stock # for me to search their site for, and it was everything I was looking for. So I went in to take it for a test drive and was introduced to Nathan Ward ( nward@feldmanauto.com - 734.255.9774 ) who was my product specialist for the purchase of this vehicle. Nate then introduced me to Larry Curcuru ( lcurcuru@feldmanauto.com - 734-362-3138 ), and later, Adam James ( ajames@feldmanauto.com ) both of the finance department to finalize this deal. They were all very friendly and easy to work with and Nate and Larry worked hard to get me the best deal available AND the highest possible return on my trade-in. They were very attentive to all my concerns and allowed me to take my time. They explained everything along the way, worked hard to get me the lowest monthly payments possible and answered every question I had. The vehicle was certified, inspected and updated in their shop on every system, and Nate showed me how to work every option on my Jeep. Bill even authorized Nate to give me new tires all the way around. Great deal, great product, great team… whether new or used, I will be a returning customer thanks to this very pleasant experience and the expertise of all these individuals. I highly recommend you shop Feldman Chrysler Jeep of Woodhaven, and ask for Nathan Ward. Robert A Trenton, Michigan More
by Robert A
Employees Worked With
Nate Ward
May 24, 2023
The salesman's name is Nathan Ward, he somehow managed to help me take out this year's jeep gladiator. The dude was quick and to the point on everything. Basically in an out, I have no complaints just praise help me take out this year's jeep gladiator. The dude was quick and to the point on everything. Basically in an out, I have no complaints just praises. More
by Anthony Villanueva
Employees Worked With
Nathan Ward
February 12, 2023
Did not like. I drove all the way from Toledo for them to tell me the car was sold the day before.They also called me twice and I told them I was on my way there I drove all the way from Toledo for them to tell me the car was sold the day before.They also called me twice and I told them I was on my way there to see a specific vehicle. More
by 620jen
Employees Worked With
Brittany and I believe her name was Cheyenne
