Feldman Chrysler Dodge Jeep Ram of Woodhaven

When they take your car in and keep it three four days and won't even give you a rental because it's a recall that's bull crap this dealer sucks and won't even give you a rental because it's a recall that's bull crap this dealer sucks More

Can I give 0? ??My review is concerning service (or lack thereof). I had a problem with my driver seat electronics. I had stopped at a drive through place, and pu ??My review is concerning service (or lack thereof). I had a problem with my driver seat electronics. I had stopped at a drive through place, and pulled over to eat my burger. When I tried to put my seat back, the electronics of that seat went crazy. The entire seat went all the way back, and the seat back went all the way flat. I looked under the seat, but, of course did not know how to fix whatever was wrong. By coincidence I was about a mile away from Feldman, my dealer, and drove there immediately. the service people took a quick look, said it looked like something had come unplugged, and got it back working. I was very happy and complimented them on their quick responsiveness and expertise... Until about 3 weeks later, when it happened again. I had had a doctor's appointment at a hospital downtown and after the valet had moved my seat to fit him, I tried to reposition for me again. Same crazy seat movement. I pulled into a parking lot, and tried to look for the little "plug" that may have come loose again, but there was no little plug that I could just replug, just a bunch of wiring. I must have moved the wiring around in such a way, that whatever short was happening was reconnected and I was able to drive the 25 miles home OK. I needed an oil change and a tire check a couple weeks later, and wanted them to check out and fix the seat problem. No problem on the oil and the tire, but the seat required an appointment, and the closest one I could get was in November (3 months away). After expressing my outrage at the delay, I made the appointment, which I finally went to November 4. OK, I had to leave the car, but they didn't know when they would get to it. Well, I argued, what's the use of an appointment then? They had no idea where I was in the queue, but they would look at it in 24-48 hours. When 24 hours was up I called to see if they knew when it would be seen, and was finally told I was 10 cars out. BUT, even though it looked like several days away, I couldn't have my car, because it had to be on their lot (just sitting there) while I had to get rides from people. I said, they could call me the day before it was to be seen and I could bring it back. NOPE, had to be on their lot. Why? I asked, "that's the way it's done." So, I'm picking up my car tomorrow and looking for a new dealer. I've been driving Chrysler minivans for 35 years, from 1989 until now, and was planning on a new one next year. Well, with their dismal "service" it won't be at Feldman. Don't like to play the "old lady" card, but having an almost 80 year old in an empty parking lot downtown trying to figure out where that little plug was, and just by chance finding some magical connection, doesn't look good. I'm always afraid to change my seat position when driving and can't let anyone else drive my car just in case. It's a hit or miss proposition when I try to change position. Sometimes I feel it starting to go whacky, and sometimes it works fine. I have to explain to valet about not moving my seat every time I go to my appointments (every 2-4 weeks) and hope they see the big note I have to leave, just in case. More

I had an appointment for my 2013 Dodge journey in to have the hatch electric lock repaired they had my car for 7 weeks and did not even look at it. The service person said they didn’t have enough technician the hatch electric lock repaired they had my car for 7 weeks and did not even look at it. The service person said they didn’t have enough technicians.Why would they even give me an appointment. They have serviced my car since I bought it in 2013, I’m really disappointed with this lack of service. Dale More

BEWARE of salesman Brad Hanson and Finance &Insurance Mgr Larry Curcuru at this dealership. They will have you signing a financial disaster of a "car deal" before you even know what is happening. This deale Larry Curcuru at this dealership. They will have you signing a financial disaster of a "car deal" before you even know what is happening. This dealership still thinks it can tack on "Dealer Markups" on vehicles and not inform the customer until after they run your credit and apply for multiple loans that you didn't even as them to do for you. Surprise, surprise, surprise! Brad lied on the bank loan application and doubled my stated monthly income to push the loan through at Ally Bank. That is Banking FRAUD. DO NOT do business with Feldman Auto Group or Mark Walberg dealerships. They are in business together. They have a NEW 2022 Dodge Challenger R/T Scat Pack with a shaker hood that is not a car your everyday buyer comes in to inquire about and seriously purchase. We were serious buyers. If they wouldn't have gotten greedy and wrote a clean deal in the first place, they would have sold this 11 month old new car. Hope they are enjoying the interest they are paying for those muscle cars sitting in their show room and on their lot. The deal was so dirty the GM ended up "Unwinding" the deal. More