Al Deeby Chrysler Dodge Jeep Ram - Service Center

Horrible Service Department - Don't go there! The service department at this dealership is HORRIBLE! You wait over an hour for a simple oil change and on a recent (my LAST) visit I told them I ha The service department at this dealership is HORRIBLE! You wait over an hour for a simple oil change and on a recent (my LAST) visit I told them I had to leave by a certain time. An hour and 20 minutes later I go to the service desk to see if my car was ready and it was still sitting there! Hadn't been touched. Management shows a complete disregard for their customers time and clearly aren't concerned with repeat business. I purchased 2 cars there but will take my business elsewhere from now on. More

Service I came in for service on my car. Everyone was super friendly. I was impressed on how quick they were and more importantly, the problem was found and f I came in for service on my car. Everyone was super friendly. I was impressed on how quick they were and more importantly, the problem was found and fixed the first time. I definitely will come here for further services and strongly recommend. More

Great service , very helpful and knowledgeable great waiting area, all employees were friendly. I would recommend this dealership to all my friends and family for s , very helpful and knowledgeable great waiting area, all employees were friendly. I would recommend this dealership to all my friends and family for service and sales More

SERVICE The service is always outstanding here. I've had my Grand Cherokee in numerous times for routine maintenance. The staff is top notch, always willing The service is always outstanding here. I've had my Grand Cherokee in numerous times for routine maintenance. The staff is top notch, always willing to go the extra mile. More

Fix It Right or Don't Touch My SUV Took our SUV in for expensive new plugs and fuel induction service they pushed for our 5.7 hemi recently. All of a sudden my gas mileage is ~5mpg les Took our SUV in for expensive new plugs and fuel induction service they pushed for our 5.7 hemi recently. All of a sudden my gas mileage is ~5mpg less than the day before I brought it in? In addition I question if they changed all my spark plugs since not even the dust on the rear engine coil caps have a single mark or finger print on them, in contrast to the ones more forward which have easily identifiable finger marks and bolt tool marks. I took it back to get it looked at a week later and now also to have my check engine light looked at. Dropped it off at 7:15am and told it should be ready in 3-4 hrs. They never even touched the truck until well in the late afternoon and that's only after I called them for status to pick up the SUV to find this out. Got a dopey "um yeeah, the tech was working on something else." By 4:00pm they never addressed the gas mileage issue [ie potentially botched fuel induction service per guy at counter who acted like its a normal occurrence and said when I dropped it off ' maybe they didn't all the carbon out like their supposed to...". Never addressed the check engine light and wanted me to bring it back next Monday. Lost the entire day for NOTHING! I called manager of service after because I was mad for being lied to about the 'it should be ready in 3-4 hours' they told me when I dropped it off. He was as ignorant and as evasive as he could have been and took no accountability, only made excuses. I asked to talk to someone more concerned about the well being of the dealerships reputation and he said he would have the general manager call me back within 5 minutes. Well he never called back [surprise, surprise] as I expected based on the slimy counter clerk and so called service manager's excuse based communication earlier. It appears this dealership tries to convince customers that its family owned and ' my daddy would be so proud of me" bull they keep replaying on the phone while you wait for someone to answer, this so you think you are going to a nice and reliable hometown dealership for purchase or service you can trust; well its not. I was lied to and got shotty service the first time and no service the second time, ignorant excuses and after loosing a whole day I'm of conclusion they are not worthy of doing business in our community. More

Waiting!!! Anticipating a wait, I made an appointment with the service dept. one week in advance to check an engine light. I've been sitting in the waiting room Anticipating a wait, I made an appointment with the service dept. one week in advance to check an engine light. I've been sitting in the waiting room for an hour now and just found out that my vehicle isn't even in the bay. No one offered to drive me home. No explanation for the delay. Horrible customer service with absolutely NO sense of urgency. More

The best dealer experience I have EVER witnessed! Without question, the best customer service I have EVER experienced anywhere! Whether it's service or sales they bend over backwards to help you. They Without question, the best customer service I have EVER experienced anywhere! Whether it's service or sales they bend over backwards to help you. They are BILLIONS of light years ahead of Palace Chrysler Jeep Dodge, one of the most despicable dealerships in the entire galaxy in my opinion. More

Sales and service, nice. Had an issue with our new vehicle, service and sales person were friendly. Sales person kept in touch on a regular baises. Service technician was kind Had an issue with our new vehicle, service and sales person were friendly. Sales person kept in touch on a regular baises. Service technician was kind. More

excellent Incredible friendly staff, Took my vehicle in for service I was greeted as soon as I pulled in. Service was excellent and thorough. Great job. Incredible friendly staff, Took my vehicle in for service I was greeted as soon as I pulled in. Service was excellent and thorough. Great job. More