Al Deeby Chrysler Dodge Jeep Ram - Service Center

Charlie (Service Rep) and the Service Techs always delivers on excellent service. Charlie is a true professional. I appreciate his commitment and follow-up to keep me informed. Great Job delivers on excellent service. Charlie is a true professional. I appreciate his commitment and follow-up to keep me informed. Great Job More

Absolutely awful! Even trying to deal with management they do nothing. Will never purchase from them and will make sure to share how awful they are to deal with, which Even trying to deal with management they do nothing. Will never purchase from them and will make sure to share how awful they are to deal with, which is a shame because used to be a wonderful dealership. Unfortunately the management thinks no answer is appropriate. More

My vehicle was at this location for repairs from March 25 to April 24. When I did receive it back there were different issues that were not present when I dropped it off. Communication was nonexistent, I ha to April 24. When I did receive it back there were different issues that were not present when I dropped it off. Communication was nonexistent, I had to instigate contact for any updates, and was flat out lied to as to the status of my repairs. I finally contacted the service manager who informed me that as of April 18 work had not even started on my vehicle. I spent nearly $1200 on ride share and car rental services as I was told numerous times that there were no loaner vehicles available. My entire experience with this dealership's service department was a nightmare. More

Dealership ok but service manager is sad Sap xx. First ghost us after got car then once got car back it leaks Trans fluid all over from them and car had no ac so he admits to forgetting to recharge First ghost us after got car then once got car back it leaks Trans fluid all over from them and car had no ac so he admits to forgetting to recharge something paid for then ghost ya after saying contact us get situated. Dobt lets this turd touch your car look all post they forget alot . He's worthless lazy turd look at all bad reviews all say forgot something it's pathetic he's pathetic More

DO NOT GO HERE! We have been leasing from Al Deeby (me, my son, my mom, my husband, my sister, 2 aunts, 3 cousins, and an uncle) for 15+ years with no issue. FELDMAN We have been leasing from Al Deeby (me, my son, my mom, my husband, my sister, 2 aunts, 3 cousins, and an uncle) for 15+ years with no issue. FELDMAN IS HORRIFIC. My husbands check engine light came on his 2020 Ram 1500. We took it to Feldman (our first dealing with them since they bought out Al Deeby). They said there was sludge in the engine and refused to fix it even though it is a LEASED vehicle unless we proved we had oil changes. We thought this was such xx but produced the receipts from my husbands work mechanic (he is a truck driver). They then proceeded to tell us we had to produce RECEIPTS FOR THE OIL WE PURCHASED FOR THE OIL CHANGES OR PAY THEM $1,100.00. Needless to say, we went and got the truck, took it to Milosch's dealership and now our truck is fixed FREE OF CHARGE as it should have been to begin with. I hope it was worth losing 11 leases FELDMAN. We won't be back. Brandy is a condescending person who should not have a job anywhere (but she fits right in over there). DO NOT LEASE/BUY FROM HERE AND IF YOU ALREADY HAVE, TAKE YOUR CAR TO MILOSCH'S OVER IN LAKE ORION!!!! THEY ARE AMAZING....And they have 11 leases coming their way over the next 2 years:) #feldmanisascam More

The customer service at Feldman's service department is absurd. I made a service appointment over 3 weeks in advance and even dropped the vehicle off the night before per their instructions. I contacted absurd. I made a service appointment over 3 weeks in advance and even dropped the vehicle off the night before per their instructions. I contacted the dealership at 5:00PM to get a status update, and was informed they will not be able to look at my truck for maybe 4, but probably 5 days. I asked if I could pick up my vehicle and bring it back, and was informed I will lose my place in line if I take my vehicle off the lot. So basically you need to arrange 3 weeks in advance to have Feldman hold your vehicle hostage for a week. My complaint is not that they could not honor my appointment, and I understand the staffing challenges and material availability issues most industries are facing. My complaint is there were opportunities to provide improved customer service; notify customers of delays and reschedule when necessary, allow customers to drop off closer to the actual service time/date, arrange a quick vehicle triage lane to determine parts/labor time to improve scheduling through their shop, and I'm sure there are many other opportunities. This dealership has very poor customer service practices and seem ill equipped to operate in the current market climate. More

My Jeep Grand Cherokee was dropped off for both maintenance and some additional work found while it was there. Collin was great at keeping his word in calling me back as promised for follow up. maintenance and some additional work found while it was there. Collin was great at keeping his word in calling me back as promised for follow up. More

Brandi did a great job of taking care of my "recall" job. Looking forward to having Feldman doing more service on my Ram 1500 Looking forward to having Feldman doing more service on my Ram 1500 More

This was my first time having warranty service performed on my jeep wrangler at this dealership and they treated me like I was a lifetime customer and had my service repair completed on 3 days. I highly rec on my jeep wrangler at this dealership and they treated me like I was a lifetime customer and had my service repair completed on 3 days. I highly recommend them and the assistant service manager Collin was great to work with. More

Great experience. Brandi was great. She made the process easy and kept me informed on what was happening with my vehicle. Would recommend Feldman to anyone. Brandi was great. She made the process easy and kept me informed on what was happening with my vehicle. Would recommend Feldman to anyone. More