Feldman Chevrolet of Novi

Excellent Customer Service Good morning, I want to compliment one of your excellent employees, Dave Mason. He went to great lengths to help my husband and I; we were not ha Good morning, I want to compliment one of your excellent employees, Dave Mason. He went to great lengths to help my husband and I; we were not happy with our decision on our purchase we made . Mr. Masons’ extended help is a prime example of Excellent customer service. He knew just what to do to solve our problem quickly. Such service builds great working relationships. We will recommend Feldman Chevrolet of Novi to all our friends and family from now on. Mr. and Mrs. Ronald Drummonds More

Purchased 5th vehicle since 2013! Yesterday I leased my 5th vehicle since 2013 at Feldman Chevrolet. They seem to work magic each and every car buying experience I have. As you read th Yesterday I leased my 5th vehicle since 2013 at Feldman Chevrolet. They seem to work magic each and every car buying experience I have. As you read this, I suggest everyone appreciate the core values that Alex Momot, Shaun Benard, and Ryan Benard display, and be a loyal customer to them. They treat you like royalty, so show them some loyalty. More

No Sevice after the sale Don't buy a car from this dealer......because once they have your money, there is no service. Had a problem with my car and 3 phone calls and an emai Don't buy a car from this dealer......because once they have your money, there is no service. Had a problem with my car and 3 phone calls and an email and NO RESPONSE. Won't address problem. Check YELP, you'll see more complaints. More

Purchased Chrysler 200 convertible Andreea was the best. Very friendly and followed up constantly so we knew everything was going good. Excellent salesperson!!! I would recommend And Andreea was the best. Very friendly and followed up constantly so we knew everything was going good. Excellent salesperson!!! I would recommend Andreea to anyone interested in a vehicle. More

I should have brought a Chevy Feldman Automotive, Inc owns and operates multiple dealerships throughout the Detroit Michigan area. As a longtime resident of Detroit, I always boas Feldman Automotive, Inc owns and operates multiple dealerships throughout the Detroit Michigan area. As a longtime resident of Detroit, I always boast about the great car deals one could get in the Motor City. I moved to New York and returned to close out on my storage container. I decided while in Detroit to purchase a 2016 Sorrento at Feldman Kia in Novi adjacent to Feldman Chevrolet. With possible legal action looming against Feldman Kia from their undermining sale, and the fact by law I must allow the dealer to try to rectify the situation that may require a heavier hand to get things settled, I can only say from this purchase there was only one honest professional individual I would like to acknowledge at this time. His name is Richie Skidmore, Finance Director of the Business Department at Feldman Chevrolet. I have not had any dealings with the other employees at Feldman Chevy except for the Business Development Director who covers both Feldman's Kia and Chevy. "Big Al", as he is called, is incompetent and disinformationist, which is how I came in contact with Richie Skidmore. Richie Skidmore was given a task that was simple enough but a debacle for the New Car Manager, Former Product Sales Specialist, Service Adviser, and Product Specialist at Feldman Kia to handle. Feldman Kia dropped the ball on ensuring I receive the appropriate paperwork in order to register my new Sorrento within the two week temporary in-transit vehicle permit time frame. Of cost as an out of state resident when I called for assistance, I was blown off by "he's not available" or "Oh! he must have stepped away from his desk, would you like to leave a message" that was rarely returned. And if returned, I got " Uh! I don't handle that, you have tooo .....". After 12 days of getting nowhere and frustrated, Richie Skidmore called and said, " I will be your point of contact from now on and we are going to ensure you will be able to register your vehicle in New York". Richie was never far from reach as we were dealing with the DMV between states. I had his office and personal cell phone number. And if he missed my call, he always returned it with a "How is it going" greeting. As a Law Enforcement Officer, my vehicle is the only means of transportation to and from work. Richie ensured that I was reimburse for all my car rentals until the problem was solved. How great was that!!!! Most importantly, he was a gentleman and a professional. He came through for me, and I greatly appreciate his assistance. Because of Richie Skidmore, I give this dealership a "Good" rating and would recommend Feldman Chevy to all my friends and family in Detroit and a far. Boy!! I should have brought a Chevy, but I will NEVER by another car out of state. Thanks Marty Feldman (Owner) and Jason Curie (General Manager), you have the best in Richie. More

Unbelievably satisfied I first want to say thank you to the staff at marty feldman for the exceptional experience they provided me and my family. Howard was our salesman and I first want to say thank you to the staff at marty feldman for the exceptional experience they provided me and my family. Howard was our salesman and he was not only knowledgeable but so personable as well. He first made sure my kids were comfortable before doing business by offering popcorn and water also set them up in the play room so my husband and I could make an educated decision without having to watch over and worry about my kids. He then went above and beyond to find the car I was looking for (this was not an easy task due to depleted inventory) also when it came time to negotiate my trade and monthly payment he was courteous enough to explain everything in detail instead of what we are used to in which we usually feel pressured (another chevy dealer) without explanations of why the payment is X amount. After we decided that we would be comfortable with our decision we made our way into the finance office with Ryan. He was also amazing! So knowledgeable and understanding. Ryan actually got us a lower rate and incorperated another rebate that wasnt available to us by expalining how we could qualify for it, in which brought our payment down from the original quote ( amazinggggg). The management and staff were so nice and friendly to all of us. This took a little longer (due to inventory issues) then we expected or wanted but I will always do business with them and I urge everyone else to do so also. More

Unbelievable I am somewhat reluctant to go into too much details because I believe this is going to become a legal issue. Suffice it to say my husband and I purcha I am somewhat reluctant to go into too much details because I believe this is going to become a legal issue. Suffice it to say my husband and I purchased two cars (actually we leased one and purchased the other) less than a month ago. While the salesman was "nice" enough we've been through complete xxxx from the moment we starting signing papers. Once we got the cars home we realized why they were rushing us through the process. Nothing was as it should have been and believe it or not there were missing options in one of the cars that should've been there!! Why didn't we notice you ask? Long story! The sales manager claimed he didn't know and blamed the salesman and promised to fix everything. Like I said it's been almost a month and here we are. How could this happen?? I'm so angry! Thankfully there are consumer protection laws to protect us and at the end of the day, attorneys love s*** like this but if you want to avoid the drama take my advice and go elsewhere. We just moved to the motor city a year and a half ago and from what I can see there's a dealership on every corner...go to another one. I'm going to go on every website I can locate and suggest you all do so. More

Getting screwed by buying a car here I recently bought a used 2008 Chevy Equinox with 82,000 miles what I thought was a good used car for the money I was wrong. One week after buying the I recently bought a used 2008 Chevy Equinox with 82,000 miles what I thought was a good used car for the money I was wrong. One week after buying the car the service AWD light came on great so we took it there and 600$ a sensor was replaced only after one week after owning it. That was months ago now the airbag light and stabilitrak control light is on. Terrible dealership selling terriable cars. When we took it back there they wouldn't let me have a print out of the sensor. More

Don't be fooled, AVOID this dealer. SLIMEBALLS STAY AWAY! If you ever wondered how the car biz got such a bad name and people came to think every car dealer was out to screw them, CROOKS just like STAY AWAY! If you ever wondered how the car biz got such a bad name and people came to think every car dealer was out to screw them, CROOKS just like this place is how. They will do whatever it takes to benefit them and cram you into a car. They will also run your credit without your approval and bait and switch you into something else. There are too many upstanding dealerships out there these days to mess with these old school crooks. Do yourself a favor and avoid this place unless you enjoy dishonesty and being taken advantage of. More

Dishonesty and Manipulation at its Finest! Yesterday we made arrangements with Sheryl on the phone to lease a Cruz based on the current commercial on tv ($429 down and $55 per month on a 10K/yr Yesterday we made arrangements with Sheryl on the phone to lease a Cruz based on the current commercial on tv ($429 down and $55 per month on a 10K/yr lease). We spoke with her about the hidden fees and taxes, which she said would add another $10-15 per month to our cost. We had everything arranged with her on the phone and had an appointment to just sign the paperwork and pick up the car. Sheryl was not available when we arrived, so another salesperson named April assisted us (she had one of our emails with Sheryl and notes from the phone call in hand). We were asked to bring a W2 and insurance information and also told the process would take 45-60 minutes. The new salesperson, April, told us that we didn't qualify for the deal, even though we though Sheryl said that we did. I explained the situation to her and said she would run some numbers to to see how close she could get. The amount was 3 TIMES what we had discussed with Sheryl. I asked to speak with Sheryl as well as management, neither of which were available. April attempt to talk to manager Andrew, but he was unavailable (probably because this is a normal practice here). We had rushed around to get to Novi from Rochester with our 3 year old. Originally I was just going to drop my husband off to pick up the car, luckily I stayed! We ended up leaving without a car, and very negative feeling towards Sheryl as well as the dealership. We were very specific in our questions including hidden costs, fees, incentives and we were LIED to just to get us in the showroom. There are so many other honest dealerships, I highly recommend that you try another dealership. More