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Feldman Chevrolet of Novi
Novi, MI
338 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 338 reviews
February 22, 2018
New truck covered in scratches I bought a 2018 2500 Silverado after I pick it up late Friday night I get it back home and I am looking at it in my garage and is covered in scratche I bought a 2018 2500 Silverado after I pick it up late Friday night I get it back home and I am looking at it in my garage and is covered in scratches all over I called the dealership again on Monday morning and they said it’s something that I did to the vehicle. remind you I only drove the truck 50 miles they said bring it back and we will look at it we’re not guaranteeing that we can do anything about it since you all ready took delivery of the vehicle, thanks I’m glad I spent $55,000 on the truck to have a covered in scratches now its costing me another $800 at the body shop to have the truck buffed out. I also called wanting a truck that they had online talk to a lady from the dealership three times guaranteed me that the truck would be there when I got there and come to find out the truck was not in Novi it was in Lansing so I opted to buy a different truck if they already had on the lot More
by Lutz48433
Employees Worked With
Matt , chris
February 07, 2018
I wouldn't trust them In today's electronic age, the majority of pricing, etc. can be done via email, etc. I understand that the goal is to get someone into the showroom a In today's electronic age, the majority of pricing, etc. can be done via email, etc. I understand that the goal is to get someone into the showroom as they have a better chance to close a deal, but who has that kind of time to spend 2 plus hours in a showroom? When the salesman states over an email "The best deals are only when you come into the showroom" - RUN. As a GM family member discount, there should be no "better deal" if I come into the showroom. This is a standard sales tactic to try and pressure you into a sale. There are other dealerships in town that are better. More
by KevinJordan
Employees Worked With
Scott Hubbard
January 09, 2018
Never go this dealerships ！ They give you great price over the phone. No matter how many times you confirm with them. They just want you to go there trying to rip you off. NEVER They give you great price over the phone. No matter how many times you confirm with them. They just want you to go there trying to rip you off. NEVER GO THERE! More
by Jane123
Employees Worked With
Whatever
December 14, 2017
wonderful Keith was very helpful. The wait was not long. The lady serving the snacks was very entertaining. I loved the fact that the car was washed. Keith was very helpful. The wait was not long. The lady serving the snacks was very entertaining. I loved the fact that the car was washed. More
by Margaret Browne
Employees Worked With
keith
December 05, 2017
Service Work The Guy that help us was ok friendly wise but the one who went to pull up my car was rude. When I called and left a message about the problem not bein The Guy that help us was ok friendly wise but the one who went to pull up my car was rude. When I called and left a message about the problem not being fixed I never got a call back. More
by Superjj4
Employees Worked With
John M
November 30, 2017
My Feldman experience It was worth driving few more miles to get to them rather than go to one closest to me for the terrible experience I had there. Eric is very knowledge It was worth driving few more miles to get to them rather than go to one closest to me for the terrible experience I had there. Eric is very knowledgeable, paid attention to my needs, got the work done within the timeframe.For sure see you the next time I need help More
by Emagin
Employees Worked With
Eric
November 12, 2017
Excessive Upsell for service The service technicians are very helpful and offer great customer service. Eric is great. However, I've never been to a dealership whereby every The service technicians are very helpful and offer great customer service. Eric is great. However, I've never been to a dealership whereby every time I visit, an additional service is always recommended. The additional service is usually expensive. I'm constantly double checking their recommendations and find I usually don't need the extra service. The management team needs to address this issue as I believe this is a mgt directive to increase their P&L for service. More
by kr
Employees Worked With
Eric
November 03, 2017
Great customer service! I really love the service that i receive. The staff is always very helpful and friendly. They always take the time to explain everything and the wait I really love the service that i receive. The staff is always very helpful and friendly. They always take the time to explain everything and the wait time is excellent. More
by TAMI M DAWKINS
Employees Worked With
Eric
September 20, 2017
Great purchase experience Matt showed me the benefits of my new car, stayed late and helped me find the right vehicle for me. Finance didn’t push warranties on me but made sure Matt showed me the benefits of my new car, stayed late and helped me find the right vehicle for me. Finance didn’t push warranties on me but made sure I understood their benefit and tied their features to my personal needs More
by Rude_boy
Employees Worked With
Matt Moore
September 14, 2017
Repeat business Had my oil changed. As always attention to detail from Eric in the service department. Always and will continue to have my cars serviced here. Had my oil changed. As always attention to detail from Eric in the service department. Always and will continue to have my cars serviced here. More
by Moneyball
Employees Worked With
Eric
