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Feldman Chevrolet of Novi
Novi, MI
341 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 341 reviews
March 12, 2018
Stay away from this dealership, PLEASE READ BELOW!!!!!!!! The mechanics failed to diagnose the issue with my Chevy Cruze the first time I brought the Cruze in for a coolant leak and idling rough when the car The mechanics failed to diagnose the issue with my Chevy Cruze the first time I brought the Cruze in for a coolant leak and idling rough when the car was stopped in traffic( which, incidentally wasn't under warranty, the car had 48 thousand plus miles on it, bumper to bumper covers 36,000 miles) but, the second time I brought the Cruze in for repair, two days later, same problem, coolant leak, idling rough - they diagnose the problem correctly - a blown HEAD GASKET!!!!!!!!!!!!!!!!!!!!!!! Fortunately, that was covered under the 5 year warranty plan, which leads me to the $95 diagnostic fee on top of the actual repair cost of $252, Never received a refund for the faulty work.... More
by jdarr9312
Employees Worked With
Eric Tippet
March 10, 2018
Awesome experience with Trevor Trevor was awesome salesman. He gave us his in divided attention. He worked with us and explained everything about our new vehicle. No pressure on Trevor was awesome salesman. He gave us his in divided attention. He worked with us and explained everything about our new vehicle. No pressure on buying. Please visit Trevor for a good deal; would recommend Trevor as a sales person interested in a new Chevy Product. More
by Happyhusbandequinox
Employees Worked With
Trevor Accorsi
March 09, 2018
First time to Feldman Our sales person Steven Taylor was helpful and patient,accommodating and professional. Alex from financing was also very professional and made everyth Our sales person Steven Taylor was helpful and patient,accommodating and professional. Alex from financing was also very professional and made everything easy for us. We are going back for our 2nd car and will be dealing with Steven Taylor. More
by Davis224
Employees Worked With
Alex from financing, Steven Taylor
February 22, 2018
New truck covered in scratches I bought a 2018 2500 Silverado after I pick it up late Friday night I get it back home and I am looking at it in my garage and is covered in scratche I bought a 2018 2500 Silverado after I pick it up late Friday night I get it back home and I am looking at it in my garage and is covered in scratches all over I called the dealership again on Monday morning and they said it’s something that I did to the vehicle. remind you I only drove the truck 50 miles they said bring it back and we will look at it we’re not guaranteeing that we can do anything about it since you all ready took delivery of the vehicle, thanks I’m glad I spent $55,000 on the truck to have a covered in scratches now its costing me another $800 at the body shop to have the truck buffed out. I also called wanting a truck that they had online talk to a lady from the dealership three times guaranteed me that the truck would be there when I got there and come to find out the truck was not in Novi it was in Lansing so I opted to buy a different truck if they already had on the lot More
by Lutz48433
Employees Worked With
Matt , chris
February 07, 2018
I wouldn't trust them In today's electronic age, the majority of pricing, etc. can be done via email, etc. I understand that the goal is to get someone into the showroom a In today's electronic age, the majority of pricing, etc. can be done via email, etc. I understand that the goal is to get someone into the showroom as they have a better chance to close a deal, but who has that kind of time to spend 2 plus hours in a showroom? When the salesman states over an email "The best deals are only when you come into the showroom" - RUN. As a GM family member discount, there should be no "better deal" if I come into the showroom. This is a standard sales tactic to try and pressure you into a sale. There are other dealerships in town that are better. More
by KevinJordan
Employees Worked With
Scott Hubbard
January 09, 2018
Never go this dealerships ！ They give you great price over the phone. No matter how many times you confirm with them. They just want you to go there trying to rip you off. NEVER They give you great price over the phone. No matter how many times you confirm with them. They just want you to go there trying to rip you off. NEVER GO THERE! More
by Jane123
Employees Worked With
Whatever
December 14, 2017
wonderful Keith was very helpful. The wait was not long. The lady serving the snacks was very entertaining. I loved the fact that the car was washed. Keith was very helpful. The wait was not long. The lady serving the snacks was very entertaining. I loved the fact that the car was washed. More
by Margaret Browne
Employees Worked With
keith
December 05, 2017
Service Work The Guy that help us was ok friendly wise but the one who went to pull up my car was rude. When I called and left a message about the problem not bein The Guy that help us was ok friendly wise but the one who went to pull up my car was rude. When I called and left a message about the problem not being fixed I never got a call back. More
by Superjj4
Employees Worked With
John M
November 30, 2017
My Feldman experience It was worth driving few more miles to get to them rather than go to one closest to me for the terrible experience I had there. Eric is very knowledge It was worth driving few more miles to get to them rather than go to one closest to me for the terrible experience I had there. Eric is very knowledgeable, paid attention to my needs, got the work done within the timeframe.For sure see you the next time I need help More
by Emagin
Employees Worked With
Eric
November 12, 2017
Excessive Upsell for service The service technicians are very helpful and offer great customer service. Eric is great. However, I've never been to a dealership whereby every The service technicians are very helpful and offer great customer service. Eric is great. However, I've never been to a dealership whereby every time I visit, an additional service is always recommended. The additional service is usually expensive. I'm constantly double checking their recommendations and find I usually don't need the extra service. The management team needs to address this issue as I believe this is a mgt directive to increase their P&L for service. More
by kr
Employees Worked With
Eric
