Feldman Chevrolet of Novi

Trustworthy Salesman/Dealership This is my second vehicle from Feldman and first from Theon. Theon and the dealership as a whole are more concerned with working with you and your spe This is my second vehicle from Feldman and first from Theon. Theon and the dealership as a whole are more concerned with working with you and your specific needs as opposed to pushing vehicles on people. Would definitely recommend Theon and Feldman! More

A pleasurable experience! I called regarding a specific vehicle and and set an appointment with Theon Delgado a sales representative with Feldman KIA. When I arrived I was prom I called regarding a specific vehicle and and set an appointment with Theon Delgado a sales representative with Feldman KIA. When I arrived I was promptly greeted and introduced to Theon. After talking for a little while the vehicle I was interested in was waiting in front for the test drive. He took his time thoroughly going over all the features without rushing, and listened to all of my concerns. Once back at the dealership we went over pricing and I was offered a few different options that would best suit my needs. Theon worked hard to get me a fantastic deal and one that I was extremely comfortable with. When I arrived to pick up the car, he had it ready detailed and filled with gas. From the beginning to the end of the transaction everyone involved was extremely professional and courteous. I would highly recommend both Theon Delgado and Feldman KIA. More

Warned Not to Visit This Place They were pushy, they charge at you as you step in the door like used furniture salespeople, nothing like other more comforting places just down the They were pushy, they charge at you as you step in the door like used furniture salespeople, nothing like other more comforting places just down the road. After withholding information to an uninformed customer, they rushed to get me into a deal, could not read my hesitation and pushed a deal through. then 24 hours later when I was hit with bad news that my son needed $18,000 worth of neurological intervention that was not covered by insurance, they wouldn't work with me to do a new deal even though I had not even test driven the vehicle since it "wasn't available” the 36 hours earlier I'm responsible for my actions, but there are times is life when we do things for just the right reason and bend over backwards when the time is right. They didn't try to help at all, they were just so happy to move another vehicle off their lot and honestly, if you look at other dealers those other places have decidedly better deals. I thought i was under the gun due to my lease running out just a few hours before i worked with Feldman. They use cheap popcorn and gimmicks to attract people when other dealers use friendly environments and a fair way to get new customers to each salesperson instead of having them move quickly towards you as you enter their space. The manager was so flippant and standoffish, he was basically saying screw you, you signed the deal, i don't care about you as a person, that only counts BEFORE you sign and even that is fake. I’m an RN, former firefighter and 2 time vet of Operation Enduring Freedom, i know what it is like to put yourself out for others, these people don’t More

Bait and Switch never works am quite disturbed by the service my wife received today at your institution. After excitedly calling me to say that had the vehicle she wanted in st am quite disturbed by the service my wife received today at your institution. After excitedly calling me to say that had the vehicle she wanted in stock and the new lease was about the same as the one we were trading in she kept checking for red flags. What mileage was allowed, what trim package (not what she really wanted, but she could make do for an upgrade in size) where the car was located. Everything seemed to line up and she took an evening from home to go look and get her new car. Soon after getting there, the down payment quickly ballooned from hundreds of dollars to $4,500 in a matter of moments. No other details had changed- credit well above average- GM employee number- tradeni lease- everything that jade been confirmed was all the sudden not getting to the prices quoted over the phone, email, and text. I just wanted to share this. I assume it will not make it to the sterling reviews on the website. Bait and Switch is as old as time and will never get my business More