Feldman Chevrolet of Novi

Not completely happy with the deal from the beginning. I was contacted by Marty Feldman in late Nov early Dec 2018 about a lease pull ahead. I decided to see what was available and went to the dealership o I was contacted by Marty Feldman in late Nov early Dec 2018 about a lease pull ahead. I decided to see what was available and went to the dealership on Dec 8th 2018. I had come prepared with cars I wanted to check out and I also wanted pricing on the 2016 Equinox I was currently leasing. Trevor Accorsi was who available to show me some cars. During most of his time with me he seemed distracted, maybe because the dealership was busy. The price I got from Trevor on the 2016 Equinox was a lie when I spoke with him about this I did give him the benefit of the doubt that maybe he was thinking of another car. I ended up leasing a 2019 Equinox on that day not really happy but glad to be done for a few more years. Then this July I received a bill from GM financial which they wanted pay in 2 weeks. This happened because Trevor didn't file the paperwork, and to this day (8-16-2019) I'm still trying to fix this. Also Trevor told me the lease was the same as my old one 10,000 miles a year. Guess what another lie, with looking through the paperwork the mileage is less. I had no reason to mistrust this dealership as my past lease had worked out fine. I'm very disappointed in this company and very much wish I had never done this lease. Beware. Danny Oda, has been very helpful in trying to fix this mess, and I thank him. More

Thanks Theon Theon is so knowledgeable, knew all the features and there are a lot. Thanks to him and Todd for the wonderful experience. It was seamless. Theon is so knowledgeable, knew all the features and there are a lot. Thanks to him and Todd for the wonderful experience. It was seamless. More

Great Service Thank you Kevin in Service Dept, Alex and Amy in Sales regarding my appointment last Monday, Aug 5th. Both departments very helpful and would recommen Thank you Kevin in Service Dept, Alex and Amy in Sales regarding my appointment last Monday, Aug 5th. Both departments very helpful and would recommend this dealership to anyone. More

Good Experience Visited dealership with intention of just comparing certified used versus new. Salesman Dan Schulte very accommodating, went through different options Visited dealership with intention of just comparing certified used versus new. Salesman Dan Schulte very accommodating, went through different options, settled on certified pre owned Equinox. More

Excellent experience! Devin was attentive, professional and personable. I stopped in for a Quick oil change. In and out within 45 minutes. The waiting area was clean and Devin was attentive, professional and personable. I stopped in for a Quick oil change. In and out within 45 minutes. The waiting area was clean and stocked with plenty of treats and a tv. More

Great place to go for great cars! What a Awsome experience in purchasing my new car. Very friendly, not pushy in any way. Would totally recommend this dealership. I had to wait for my What a Awsome experience in purchasing my new car. Very friendly, not pushy in any way. Would totally recommend this dealership. I had to wait for my car to get to the dealership and was given a brand new car to drive for a week until mine arrived! Who does that? More

Very pleasant experence Service adviser did a very excellent job and was very knowledgeable, pleasant to work with in getting my car serviced and completed in a timely fashio Service adviser did a very excellent job and was very knowledgeable, pleasant to work with in getting my car serviced and completed in a timely fashion. More

Great customer service Had a great experience, Theon was very patient, and made sure we got the car we wanted (a beautiful new stinger). Could not have asked for a better e Had a great experience, Theon was very patient, and made sure we got the car we wanted (a beautiful new stinger). Could not have asked for a better experience! More

Easy and pleasant experience Our experience at Feldman Chevrolet was exceptional. Dan Schulte was helpful and knowledgeable about each vehicle. He was not pushy or overbearing. He Our experience at Feldman Chevrolet was exceptional. Dan Schulte was helpful and knowledgeable about each vehicle. He was not pushy or overbearing. He understood our questions and concerns and he was able to help match us with the perfect vehicle. Dan took the time to let us drive each vehicle we considered. I would say he made our experience what it was. I would recommend him and this dealership location for both sales and service. More

Very unhappy experience I am very upset with Feldman Chevrolet. Last week I spotted online a vehicle that my wife and I were searching for from Feldman. I immediately called I am very upset with Feldman Chevrolet. Last week I spotted online a vehicle that my wife and I were searching for from Feldman. I immediately called and asked if the vehicle was still for sale because we were interested in buying it and we had the cash to put down on the car. The lady on the phone said they do and they would pull the car up front for us. I advised the lady that we lived 2 hours away from the dealer and she said there was no issue that she would hold the vehicle for us. Upon arrival to the dealership I observed another couple pull up in the vehicle we were suppose to be buying. We entered the lobby and it took us 5 minutes before anyone would even see what we were there for. Come to find out the couple walked in shortly before our arrival and wanted to see the vehicle. The salesman that was trying to help us out was saying it didnt sound like they were gonna be approved for the vehicle. We waited for over 2 hours to only find out the other couple was making calls to try and come up with a deposit. I spoke with the manager Tim who stated there was nothing he could do even though I showed him texts from his dealership that showed we had an appointment to buy it. The least they could have done was pay for my wasted gas I spent to drive over 4 hours round trip. Needless to say I will never buy a vehicle from this dealership and I would highly advise anyone to stay away from looking at cars online from this dealership. More