Feldman Chevrolet of Novi

Dealership as lack of communication, did not even try to fix the vehicle And would say it was done and wasn’t. Gave me the run around from day one when they tried to overcharge 2000$ fix the vehicle And would say it was done and wasn’t. Gave me the run around from day one when they tried to overcharge 2000$ More

Fantastic service dept! Thanks for having such a fantastic service dept!! We are especially grateful for Bill McCue, who keeps our fleet on the road. Peggy Eaton @ Quest D Thanks for having such a fantastic service dept!! We are especially grateful for Bill McCue, who keeps our fleet on the road. Peggy Eaton @ Quest Diagnostics More

David in service was knowledgeable and helpful in every aspect. From getting a loaner car to taking care of a recall and a few small problems I had with my truck. aspect. From getting a loaner car to taking care of a recall and a few small problems I had with my truck. More

Excess of dishonesty Attempted to buy-out my lease with a loan from my own bank. Salesperson Danny then tried selling the loan to me at $150 more per month than what the l Attempted to buy-out my lease with a loan from my own bank. Salesperson Danny then tried selling the loan to me at $150 more per month than what the loan actually was and what the bank had approved. Danny additionally talked in circles, never gave clear answers or numbers to back up the claims he made, and interrupted me at every turn. After we said we were walking without signing. anything, Manager Ryan was brought out to bully us into signing a lease all while talking over my fiancee every time she tried to say anything or ask a question. I returned a week and a half later to turn the lease in and worked with Tom who was incredibly kind and helpful however the previous experience left me feeling violated, taken advantage of, and distrustful of Feldman. Will never do business with this group again. More

Great People to work with! Very thankful to all the staff that made our deal work for our desired payment. Very professional, works extremely hard on the customer's behalf. Ex Very thankful to all the staff that made our deal work for our desired payment. Very professional, works extremely hard on the customer's behalf. Excited to have a new local dealership we will continue to do business with! More

The best experience ever. Me and my wife had a such a great experience at Feldman of Novi.They made it easy .The whole team is very professional . Sue Bell our sales associate Me and my wife had a such a great experience at Feldman of Novi.They made it easy .The whole team is very professional . Sue Bell our sales associate ,she was very smiley, friendly and knowledgeable. More

The entire Dealership, Particularly, the Service Department treated me as if I was a Blood Family member. I rate a Solid "11" out of 10. Better than PERFECT!!! Department treated me as if I was a Blood Family member. I rate a Solid "11" out of 10. Better than PERFECT!!! More

Worst customer experience ever Just had one of the worst customer experiences last night of my life at Feldman Chevrolet of Novi . Brandon leased a car there in November and it turn Just had one of the worst customer experiences last night of my life at Feldman Chevrolet of Novi . Brandon leased a car there in November and it turns out they gave us the wrong car…vin # of the car they gave us did not match the vin # of the car we insured and registered. So they asked us to bring it back in. Totally seemed like a scam to me. I asked to speak to a manager and was told they were too busy to talk to me. Apparently they failed an audit by General Motors and realized they gave us the wrong car. All was good until the manager, Ryan Palter, walked out like a bull dog and approached me with a very confrontational attitude. He was so rude. He threatened to call the police on me. I couldn’t believe it. Unbelievable. I finally gave them the keys just to get out. On the way out, I said, “Everyone be careful buying a car here.” He told me to get out again and then general sales manager Matt Sayyae ran over with his hands in the air yelling, “Get out now or we’re calling the police.” Honestly, I was blown away. Then Matt Sayyae looked at me and Brandon and said, get this…”Brandon, you must be ashamed to call him Dad.” This is the 2nd time Matt was rude to me. I am ranting for the first time in a long time, but if you know Jay Feldman the owner of this dealership, please get me in contact with him. These guys should be fired or take some anger Mgt classes for sure. Again, Worst Customer Experience Ever. More

Scammers Never ever would purchase another vehicle again lied scammed us out of $3,000.00. Ran my boyfriends credit on a new 2019 Chevy Cruze saying it would Never ever would purchase another vehicle again lied scammed us out of $3,000.00. Ran my boyfriends credit on a new 2019 Chevy Cruze saying it would be in my name no no another lie. More

Do not trust them bought a truck for 13000,00 A year later I was offered 5000.00 I put over 3000.00 in it lost 8000.00 so sad later I was offered 5000.00 I put over 3000.00 in it lost 8000.00 so sad More