Feldman Chevrolet of Novi

I have worked with this dealer many times in the past. Always had a good experience until recently. My financial situation changed and I thought if anyone would be able to help me it would be Feldman. Always had a good experience until recently. My financial situation changed and I thought if anyone would be able to help me it would be Feldman. I had a budget to work with and needed a certain payment. I felt I was upfront and honest about my situation. I presented all my financial documents and asked to run my credit to see if I could get approved within my budget. I was told my credit was pulled and I was presented with a pre-approval within my target payment and I was thrilled. I had been approved with two other dealers prior to going into Feldman. Since I had worked with Feldman in the past I wanted to see what they could do. I called the two other dealers and told them I would be going with Feldman. I presented my pre-approval to my Trustee and there were some changes to the pre-approval that needed to be made. I called my Sales Rep Viola and told her the changes I needed. She had said that her Manager was gone for the day and he needed to update the approval but she would try to update it herself. The updates were made and the numbers were much different. We decided I would wait until the next day for the updated approval when the manager was back in. I received a call from Viola at 5 pm the next day. She informed me that she was unable to get me pre-approved. I asked her what the signed pre-approval was that I was presented with and had submitted to the Trustee. I was told that I was never really approved but that the pre-approval was just typed up for the Trustee to see. I realize that an approval is never guaranteed and maybe my situation is a hard one to work with. What I was looking for was someone to be up front, honest, and professional. All I needed to be told was that they were unable to help me. I would have been ok with that. What I am not ok with is being lied to, Especially by a dealer that my family and I have worked with in the past. I will never use Feldman in Novi ever again and will not recommend them to any friend, family member or client that I have. More

I’ve been a loyal customer of Feldman Chevy in Novi for years—multiple leases, multiple vehicles, and I even purchased my current truck through them. Unfortunately, my most recent experience has made me se years—multiple leases, multiple vehicles, and I even purchased my current truck through them. Unfortunately, my most recent experience has made me seriously reconsider continuing to do business here. I took my truck in for a basic oil change on May 7th and was given three options: Good, Better, and Best. I clearly asked for just the oil change and chose the "Good" option, only to be charged $151. Shocked by the cost, I asked around and quickly learned this price seemed far too high. I then called the dealership myself and was told the price of an oil change is $89.95. I had a family member call as well and they were told the exact same thing. I’ve now called three times asking to speak with the service manager and was told each time that I would get a call back. I still haven’t heard from anyone. This experience feels misleading and dismissive, especially to someone who has supported this dealership for so long. All I wanted was a straightforward oil change—I wasn’t looking to be upsold or overcharged. Feldman Chevy can either make this right, or they can lose a loyal customer for good. More

I took my 2019 Chevrolet Trax LT to Feldman service on Wed April 2, 2025 as it had failed to start the night before and I needed it checked. The battery ended being dead and they installed a new battery Wed April 2, 2025 as it had failed to start the night before and I needed it checked. The battery ended being dead and they installed a new battery for (wait for it) $407. Approx. $200 for the battery with 48 month warranty and $180 for LABOR. Why does labor cost $180 when everyone know that it takes less than 5 minutes to change a battery. I guess it takes skilled labor to take a battery off the shelf, out of the vehicle, put the new battery in the vehicle and connect 2 cables. What also makes me angry is that I have had the used car for less than a year and only put 4,000 miles on it. The battery dies after 4,000 miles? The person we spoke to said that Feldman's does not check the battery in used cars to see if they are good or not when they sell the car. I guess as long as the battery is good enough to get the car off the lot, their job is done. This is the second car I have purchased from Feldman's and I will ride a bike before I buy another car from them. Very disappointed........$180 LABOR, not justified. Mary Farnum More