Feldman Chevrolet of Novi

Everyone has always been very polite, friendly and professional. If I have any questions or concerns about something they address it, explain it and solve it in a timely manner. professional. If I have any questions or concerns about something they address it, explain it and solve it in a timely manner. More

I took my 2019 Chevrolet Trax LT to Feldman service on Wed April 2, 2025 as it had failed to start the night before and I needed it checked. The battery ended being dead and they installed a new battery Wed April 2, 2025 as it had failed to start the night before and I needed it checked. The battery ended being dead and they installed a new battery for (wait for it) $407. Approx. $200 for the battery with 48 month warranty and $180 for LABOR. Why does labor cost $180 when everyone know that it takes less than 5 minutes to change a battery. I guess it takes skilled labor to take a battery off the shelf, out of the vehicle, put the new battery in the vehicle and connect 2 cables. What also makes me angry is that I have had the used car for less than a year and only put 4,000 miles on it. The battery dies after 4,000 miles? The person we spoke to said that Feldman's does not check the battery in used cars to see if they are good or not when they sell the car. I guess as long as the battery is good enough to get the car off the lot, their job is done. This is the second car I have purchased from Feldman's and I will ride a bike before I buy another car from them. Very disappointed........$180 LABOR, not justified. Mary Farnum More

I wanted to leave a good review - they made us feel great during our 2023 Tahoe purchase less than 2 weeks ago. They were personable, helpful, answered all of our questions, etc. We just walked in and walke during our 2023 Tahoe purchase less than 2 weeks ago. They were personable, helpful, answered all of our questions, etc. We just walked in and walked out with my dream car, seamlessly. But the day after our purchase, the radio started going in and out. Since we live 90 minutes away, we took it to our local dealership where they troubleshot through it and away we went. Unfortunately, it happened again. We reached out to Feldman of Novi and they told us to bring it in, which we did. 90 mins away. They thought they fixed the problem, doing the exact same thing the previous dealership did, but ultimately not fixing the issue, as the radio still went in and out. They told us it’s a software issue and there’s nothing that they can do about it. Nothing you can do?! We purchased the car from you, and it’s under bumper to bumper coverage, so do the right thing and make it right ! The best thing about this ordeal? My husband picked the car up (2 hours ago), and on his drive home brought it to our local dealership, Art Moehn Chevrolet of Chelsea, and they had it FIXED in 10 minutes due to a LOOSE AMP CONNECTOR! Clearly, Feldman didn’t even look. It’s evident that all they want to do is push numbers and make the sale and at the end of the day, they truly don’t care about their customers. As we pulled out of the lot on the day of the purchase, I said to my husband, “Wow! I’ll never buy a car from anywhere else”, but I couldn’t have been more wrong. I will absolutely never recommend Feldman Chevrolet to my worst enemy! It's clear that customer satisfaction is not their priority. While I initially praised their service, I now strongly advise against purchasing from Feldman Chevrolet. I'm extremely disappointed with this experience and the lack of support we received. More

I recently purchased a used vehicle from Feldman of Novi. They worked very hard to get me very close to the price I was looking to pay for it. I am very happy with that. My overall experience though was not They worked very hard to get me very close to the price I was looking to pay for it. I am very happy with that. My overall experience though was not the best. When we first walked into the dealership I felt like I was walking into a good ole boys club. The floor staff were tossing stooping a football and seemed like they were there to have fun. My salesman was working with three customers at the same time. Once we agreed on a price (which I am very happy that they were at least willing to negotiate) we waiting for the paperwork to be created. We were there 3 hours! When we got up to leave everybody got into action, up until then they avoided us like the plaque. We signed the paperwork and planned to pick up the vehicle the next day. The next day when I picked up the vehicle, there was only one key-fob I was told the vehicle had 2 key-fobs, naturally one had to be ordered. I sat alone in my vehicle in the parking lot for an hour expected it to be “delivered” to me, once again the salesman was working with multiple customers. when I got in it the front floor matts were missing, the rest of the nice protective matts were in there but the front one were mysteriously missing from yesterday, the indents were still in the carpet from then, but they could not be found. So while I sat in my new car waiting for the salesman to “find” the missing floor matts, I set up my phone , SiriusXM and on star account. I was told my the on star representative that there was a safety recall still reporting on my car. When the salesman came to tell me he couldn’t find the matts and they would have to be ordered and the key-fob would also have to be ordered. I left because I had been there long enough. I had to return a week later for the matts and the fob. When I return I addressed the safety recall and I also wanted to address a new issue, the front right tire is bald on the outside, very strange for a vehicle that has less than 26000 miles on it. I was told about the safety recall that every vehicle (this was a lease turn in) goes through a complete inspection and the recall was probably taken care of but never updated in the system. When they took the vehicle to the service department guess what! The recall fix was never done. Big red flag. I asked that the alignment/balance get evaluated because of the bald tire. I was told they looked at it and they couldn’t see anything wrong, guess what the paper work I was handed never said anything about it. Do I Love my car YES! Did I love my experience- NO! Will I continue to use Feldman dealerships- YES because I go to the one in Highland and their service is 200%! More