Feldman Chevrolet of New Hudson - Service Center

I purchased a 2011 Malibu from Liberty Chevrolet on June 23. Between 400 and 900 miles on the vehicle I had four instances of steering wheel vibration. The intensity and duration of the vibration increase 23. Between 400 and 900 miles on the vehicle I had four instances of steering wheel vibration. The intensity and duration of the vibration increased each time. I took the car to Liberty Chevrolet Service on July 11. Approximately two hours after checking my car in for service, the service person told me there was nothing wrong with my car. I told him there was indeed something wrong with the car. He told me I was probably just feeling the vibration from Michigan's rough roads. I explained that the Oldsmobile Alero the Malibu replaced had 259,235 miles on it, this was not normal and was certainly not rough roads. He insisted there was nothing wrong with the car. I asked to speak to his supervisor who then instructed the young man to have another technician look at the car. After another two hour wait, I was again told here was nothing wrong with the car. I insisted that was indeed something wrong, explained that I did not feel safe driving a car that clearly had something wrong with the steering, and even asked the young man if I was his grandmother would he tell me the car was perfectly safe. He said yes and gave me my keys. I drove around to the sales area, confronted my salesman with the problem. He talked to someone, came back and told me the car was perfectly safe, there was nothing wrong with it and if I had further problems I should just call on star for a tow. I reluctantly left and approximately 250 miles later the steering wheel started pulling violently to the left. I was on the west side of the state. I had the car towed to Meyer Chevrolet in New Era, MI They gave me a loaner vehicle, contacted GM, and discovered that GM was having problems with the motor that controlled the steering on this car and that the motor should be replaced. I believe that the time Meyer Chevrolet spent contacting GM represented a fraction of the time Liberty Chevrolet spent telling me there was nothing wrong with my car. Meyer Chevrolet, a small town car dealer, understood the concept of customer service and went the extra mile to make inquiries about possible problems with this new vehicle. Liberty did not. I will not be returning to Liberty for service. I will go to Meyer when I am on that side of the state. I have heard that GM has recently recalled thousands of these Malibus for the problem I was having. More

When I was in need of body work I was not sure where to go in all honesty, a friend told me about Liberty Chevrolet. From their description and some research I figured they were worth a shot. I couldn't be go in all honesty, a friend told me about Liberty Chevrolet. From their description and some research I figured they were worth a shot. I couldn't be happier with the decision I made. Liberty Chevrolet was not only courteous, they were very prompt. What better to accompany friendly service then quality work, and they do just that. They were very reasonable on their pricing also. Overall my whole experience with this dealership made me a life long customer and I recommend this company to anyone whom is researching dealerships! More