Feldman Chevrolet of New Hudson - Service Center

I recently went to Feldman Chevrolet for an oil change on my '18 Silverado Diesel. I scheduled all in advance and was told 1hr for the service. Upon arrival the same advisor immediately let me know that it w my '18 Silverado Diesel. I scheduled all in advance and was told 1hr for the service. Upon arrival the same advisor immediately let me know that it would take 1hr 20min which was acceptable. Long story short, the service took just over 2hr 10min. I did not complain but did inquire once what the status was. Once the vehicle was finally ready the Service Manager delivered the paperwork and my keys and let me know that he was sorry about the extended delay and that entire cost was on Feldman. To be clear I did not ask for this, they recognized the issue and made there attempt to resolve it. This is what I believe to be Great Customer service, not perfect and not bad. They knew what was right, knew it wasn't done right and made an effort. Thanks Feldman Chevrolet for doing what is right! I will be back again, hopefully for a shorter period of time! More

Oil change took just under an hour. Little longer than I would hope for a week day oil change. Felt $90 was far too expensive. Little longer than I would hope for a week day oil change. Felt $90 was far too expensive. More

Quality of service good. Oil change shouldn’t take nearly 2 hours. Even with a diesel. Oil change shouldn’t take nearly 2 hours. Even with a diesel. More

Everything went smoothly. Our salesperson Rick was a great help getting our new truck purchase taken care of. We’ve been customers of Rick’s several years now. We’ll be back s Our salesperson Rick was a great help getting our new truck purchase taken care of. We’ve been customers of Rick’s several years now. We’ll be back someday in the future. More

Pete was friendly and quick to get me set up and out. He called same day to follow up and gave me a reasonable timeline of when my car would be done. It was ready even before he said. Great experience! He called same day to follow up and gave me a reasonable timeline of when my car would be done. It was ready even before he said. Great experience! More

Service rep was very friendly, courteous and knowledgeable. Had the vehicle completed before quoted completion time. knowledgeable. Had the vehicle completed before quoted completion time. More

It was really easy and straightforward buying my new Trax. Everyone was extremely helpful and Joe in the service lane helped me pick out a set of all-weather tires for all of my winter driving. Thanks e Trax. Everyone was extremely helpful and Joe in the service lane helped me pick out a set of all-weather tires for all of my winter driving. Thanks everyone, great experience! More

Excellent service…the scheduling, communication with the service department, quality of repairs, quick efficient turn-around. service department, quality of repairs, quick efficient turn-around. More

Everything went good no complaints. The price was good and I appreciated that they washed my car along with 15 point vehicle check The price was good and I appreciated that they washed my car along with 15 point vehicle check More

very easy team to work with. exceeded my expectations. would recommend for new car and service. exceeded my expectations. would recommend for new car and service. More