Feldman Chevrolet of New Hudson

Inexperienced technician and miss lead. Brought my van in for an oil change and warranty repair. I was mislead on what type of oil was going to be used and the service personal seemed not t Brought my van in for an oil change and warranty repair. I was mislead on what type of oil was going to be used and the service personal seemed not to know what kind of oil the service personnel was going to but in. Warranty repair for nonfunctioning 12Vdc receptacle. The technician came out and inquired about the problem I was having with the receptacle. I explained the receptacle didn't work and I found a blown fuse. I replaced the fuse and the receptacle still didn't work. The technician left and a little while later the tech came back and said he couldn't find anything wrong. I was bewildered, because I know it didn't work and said ok thanks. When I got home and tested the jack it still didn't work. Instead of wasting more time going back to the dealer I was going to fix the jack myself. I pulled off the plug on the back of the DC jack and found the jack was miss wired from the factory. I corrected the problem and now the DC jack works. Very disappointed with competence of the technician. Maybe he was new... More

Nice to work with Antonio went over and beyond what would be the norm to make things exactly right for the purchase of our vehicle. It was so nice to work with someone Antonio went over and beyond what would be the norm to make things exactly right for the purchase of our vehicle. It was so nice to work with someone that treated us the way he would want to be treated. Highly recommend Antonio!! I had to give a 4 only because the person my husband spoke to on the phone (not Antonio) was not knowledgeable enough to explain the ins and outs of the lease special. She told us to come in and that , yes the price given was what we would pay. That part was very disappointing. More

the staff was professional knowledgeable our experience was grand, your staff did a first rate job of helping us select the best car for our needs. our new cars features were fully explained, our experience was grand, your staff did a first rate job of helping us select the best car for our needs. our new cars features were fully explained, and the paperwork was done quickly and accurately. More

Purchased New Car that Had Hidden Body Damage Purchased a brand new car. When I washed vehicle for the first time found body damage that someone attempted to fix. New car was not new. Dealersh Purchased a brand new car. When I washed vehicle for the first time found body damage that someone attempted to fix. New car was not new. Dealership did not return calls or e-mails after I identified the problem. Go to a different Chevrolet dealership More

Bait and switch/financial advice Received a key to key exchange. The trade in value was quoted at $6915 for a $17,000 Spark. We go in and the salesman tells us to voluntarily repo and Received a key to key exchange. The trade in value was quoted at $6915 for a $17,000 Spark. We go in and the salesman tells us to voluntarily repo and file for bankruptcy. Turn around and buy a new one at a lesser rate! Uh... What? No really! Tells us that we should have never bought a Spark because we will be paying for a rusted xxx in the end. Im so confused! I thought you were supposed to be selling me a car? Not giving me what you think is financial advice because your mistaken about about our credit! WHAT THE xxxx IS WRONG WITH PEOPLE! Mind you we bought my car there and sent my mom there. Just blatant stupidity! Inexperienced, 23 yr old. Salesman. Good Lord! Repo and bankrupt! More

Service department - Not Good I will not be going back. Request was to do a check of the car and let me know what was wrong, well the Service Air Bag light that was on and it was I will not be going back. Request was to do a check of the car and let me know what was wrong, well the Service Air Bag light that was on and it was still on when I picked the car up. they let me leave with a safety issues like that? they did replace a battery for $228 according to bill $79.95 parts so that means $148 for labor?? To replace a battery?? they also charged me $45 to tell ma a sensor was bad. Well the information center on my dashboard told me the same thing. This place just does not do the job! More

Buyer's Remorse Buyer's remorse: First off, should have never gone late evening before closing. Thought I go in take advantage of special 20% off & upgrade my vehic Buyer's remorse: First off, should have never gone late evening before closing. Thought I go in take advantage of special 20% off & upgrade my vehicle (2014 impala LT), which was already underwater, to newer vehicle (2017 impala Premier). Payments would be around same & I'd have a newer upgrade! Well, once all the negotiations(not much, I wanted the upgrade) ended, time to sign on dotted line. Second mistake, been there too long & it's past closing hours, I just want to get my new ride & leave so after he tells me the price, I'm flabbergasted. Finance mngr. says it's because I was underwater on previous car loan & sales tax. Whatever, we've called my insurance & made the changes to new ride, I got the payments(almost) I wanted, so lets hurry & sign so I can get out of here. Everything he said while signing didn't matter, I'm ready to go...I take full responsibility for my stupidity, but as I go over the paperwork the next day, the remorse hits home. The interest rate the seller actually corrected ME on during conversation when I averaged up, was .09 more than what HE said. No biggie, but he lied or changed it for better commission. Extended warranty, wheel & tire warranty, gap insurance & 72 month pmt plan now 84 month plan...kicking myself, but oh well, then I go into rectify mode. They have a 3 day buy back, I want the car but not the terms. Well, I'll just cxl all the extra insurance so I call the very next day after sale & they say they'd have to rewrite it up & I'd have to come back in. Meanwhile, I received a call from finance company saying I'm approved for car loan & they'd fed ex preapproved check. I rcvd the check next day & thought wow this will rectify everything since interest rate was 4% less than what dealer got me & back to 72 mth term. Now it's two days after original sale, I go into dealership to cxl my extra insurances as they stated over phone they'd have to rewrite it up. I'm thinking, well since you have to rewrite it, BAM!!! HERE'S a preapproved check, rewrite up with this...talk about halt everything then comes the well we've already submitted loan to bank & I should wait 30 days to cxl insurances...at the time, I was thinking, fine I'll just refinance but cxl my insurances today, so I did. They said it would take 30 to 45 days for refund on insurances & check would be sent to bank they set my loan up with. Well, this is where I'm at now; soon as I drove that new car off the lot it dropped 16k in value so refinancing out the window & it's been over 75 days since I went back into the dealership to cxl insurances. I've made several calls, talked to several people but no refund, just run arounds & not one, not one return phone call on status of refund out the several people I've talked to. NOT ONE RETURNED PHONE CALL!!! BUYER'S REMORSE!!! Thx Tony & Bill Groth for the tag team!!! My Stupidity tho!!!!! More

Worst car purchaseing experience EVER. This was the WORST experience I have EVER HAD while purchasing a vehicle.. Between fouled up paperwork which added to the price of the vehicle and This was the WORST experience I have EVER HAD while purchasing a vehicle.. Between fouled up paperwork which added to the price of the vehicle and the OUT AND OUT lies from the executive sales persons who refuse to return phone calls or E-Mails it has brought me to entering this statement. I am still willing to sit down and review the problems but it is very clear at this point that those who represent Feldman are not in that frame of mind., More

i enjoyed shopping for my new truck feldmans chevrolet was very helpful and answered all my question on the truck i wanted to buy. helped me find just the right truck for me i love my ne feldmans chevrolet was very helpful and answered all my question on the truck i wanted to buy. helped me find just the right truck for me i love my new truck More

New Car Lease Though I was already shopping for another car (14yr old vehicle on its last leg) I suddenly had to make quick decisions as my old car quit! Dave Mason Though I was already shopping for another car (14yr old vehicle on its last leg) I suddenly had to make quick decisions as my old car quit! Dave Mason greeted me on the Feldman lot, listened to 2 minutes of telling him why I was there and what I needed (budget big concern) and completely honed in on a perfect solution that was even better than the direction I was taking. He and the staff did all the work. I came in to sign the papers. I had previously educated myself on leasing so I was prepared with what's customary and what's negotiable. I DID NOT HAVE TO NEGOTIATE. It was a fair lease that he worked with the right vehicle and options to meet my budget and personal satisfaction in a vehicle. WAY TO GO DAVE! GOOD JOB! More