Feldman Chevrolet of New Hudson

Unfair customer service The salesman that I met with has not only misrepresented the letter that I have received from this dealership, he has applied additional fees without The salesman that I met with has not only misrepresented the letter that I have received from this dealership, he has applied additional fees without my knowledge or consent, resulting in bad equity and unfair corrupt practices in order to make a big commission in his pocket and cheating me as a customer at the time in the process. Not only has this dealership lost a valued customer, they are doing business unfairly and unjustly, so if you are thinking about leasing or financing from this dealership, do yourself a favor and go to a more honest dealership that won't put you in a big financial loss like I suffered, More

Customer Service The people and the dealership are first rate. Up front honest and extremely helpful. If you want to buy or lease a car go to this dealership and see G The people and the dealership are first rate. Up front honest and extremely helpful. If you want to buy or lease a car go to this dealership and see Greg Green! More

Ben is great, everything else was not. Ben was a really great salesman, but that's where my positive experience ended. I decided to lease a new vehicle, but had to wait FIVE hours for my ne Ben was a really great salesman, but that's where my positive experience ended. I decided to lease a new vehicle, but had to wait FIVE hours for my new car. I was told several times that the vehicle would be ready in "45 minutes" but yet I continued to wait. All in all I was at the dealer from 1PM-6PM. That's simply unacceptable. Secondly, while negotiating the deal...I was able to get the car for $420 but was originally quoted at $550+. If you can give me the car at that lower price, why not offer it to me first? This dealership tactic of "Oh let me go talk to my manager to see what I can do for you" is extremely shady in this day and age, especially when the GM site itself can give me a range in price for a new lease. This is stressful and only adds unnecessary time and tension to the process. I came to you looking for an idea on price and had to jump through several hoops to get it. Cut the crap and move to a customer-first model. My experience walking into the dealership was also bad. I walked in and no one approached me. A lot of the salesmen were talking amongst each other and no one noticed I was there. I stood at the front desk for over two minutes before someone begrudgingly asked me if I was being helped (they looked shocked that I was standing there). Lastly, I wasn't given complete information about my vehicle. I was never told that my Traverse had an auto engine stop "feature." After I drove off the lot, I was left wondering if something was wrong with the car because it kept turning off at stop lights. I CAN'T STAND this "feature" because it makes pulling out into traffic more difficult and it's tedious and annoying in stop-and-go traffic. Had I known this was on my vehicle, I would've never leased it. I followed-up with the dealer and was given instructions on how to "disable" it (shift to L and hit the shifter 9 times) but that's more like a hack (and is rather annoying to have to do EVERY time I drive). I'm just not happy. I'm left with a vehicle I no longer want and the overall experience was enough for me to never recommend this place to anyone. Needless to say, I won't be back. I've had much better experiences at Lafontaine dealers. It's honestly like a whole new world there. More

Awesome experience! After trying to get a deal on the right truck for almost a year I was finally able to find it here at Feldman Chevrolet thanks to Mark. I was made to After trying to get a deal on the right truck for almost a year I was finally able to find it here at Feldman Chevrolet thanks to Mark. I was made to feel very much at home and comfortable in this dealership and had an all around great experience and got to drive home in my awesome new (to me) Chevy. More

Amazing deal... great people to work with Stopped at dealership last minute. Greg Green helped us right away. Left with a great deal on our used car and got a fantastic Tahoe. Noticed a few Stopped at dealership last minute. Greg Green helped us right away. Left with a great deal on our used car and got a fantastic Tahoe. Noticed a few cosmetic issues after the sale and Greg had all issues fixed. He went above and beyond, even after the sale. Would recommend this dealer and Greg. Pat was great too! More

Not your typical Stealership Mark Johncox is the man. Went above and beyond for me and was able to get me into a new car for a great price. Mark Johncox is the man. Went above and beyond for me and was able to get me into a new car for a great price. More

Wonderful experience Mark was wonderful to work with! This was my first car purchase experience, and his friendliness and professionalism made the daunting experience very Mark was wonderful to work with! This was my first car purchase experience, and his friendliness and professionalism made the daunting experience very enjoyable. Between the test drive, all the way to when I was offered assistance moving my items from my trade-in vehicle to my new car, I felt like a valued customer. More