Feldman Chevrolet of New Hudson

To be honest I was not happy with my first experience. James Holmes was fantastic but it went south above him and so I left. James reached out to me again and asked if O was still looking for a Colorado a James Holmes was fantastic but it went south above him and so I left. James reached out to me again and asked if O was still looking for a Colorado and if so could he assist me with finding the right one for me. I was very impressed with him and so I agreed to meet again. This time everything fell into place and he provided me with a better person above him to get the deal completed. If anyone needs an honest and caring sales person then they should go see James. More

Salesmen try to hide actually what is being included, and financial people make you feel like their doing you a favor for buying their car. financial people make you feel like their doing you a favor for buying their car. More

We waited patiently after buying our vehicle right before the covid shut down for the paint in our new vehicle to be corrected. We were told for over three months that there was never a loaner car. On before the covid shut down for the paint in our new vehicle to be corrected. We were told for over three months that there was never a loaner car. Once we drove to the dealership to drop our vehicle off ( 45 min drive) only to discover they gave the loaner to someone else. Then when we finally got a loaner car we had to call repeatedly to find out when our vehicle was finished. I was told the next day for several days in a row. Once they were “ polishing it up” and it would be ready the next day. Three or four days later I was finally called to pick it up. It obviously had been sitting for awhile because it was dirty. Then, we were told the people we return the loaner car to were gone but they still took the car back. Two- three days later we called to inquire about the deposit being refunded, to be told that it takes 48 hours to show up and it depends on our bank and that once it’s away from Feldman it’s out of their hands. We had to call back again to be told the same thing. Finally we were transferred to the actual person in the loaner car area and she told us that she shows us still having the loaner car out! She was apologetic and nice- thankfully. Lastly, we notice a white film on the passenger side mirror and had to bring it back and the serviceman ( very helpful) told us he would order one and we would be contacted when it is in. Still no word two weeks afterward. Guess we will be calling again. Not at all satisfied with the our entire service experience. More

I recently went in for an oil change and transmission fluid change. My serviceman, Peter Jezdemir, was very attentive and he finished the job ahead of schedule. fluid change. My serviceman, Peter Jezdemir, was very attentive and he finished the job ahead of schedule. More

My last visit was for an oil change and a tire rotation. I was pleasantly surprised when I was out in less than an hour. The staff was professional and friendly. I was pleasantly surprised when I was out in less than an hour. The staff was professional and friendly. More

The service center was helpful and had good communication. They did what they could to solve the problem. However, Chevy has an issue with their new Tahoe and apparently does not know how to communication. They did what they could to solve the problem. However, Chevy has an issue with their new Tahoe and apparently does not know how to fix it and the owners just have to deal with it. More

Friendly, fast, and professional during these challenging times. Dropped of for usual oil change and tire rotation after 6PM and picked it up next day all service items completed. Highly recommended for purc times. Dropped of for usual oil change and tire rotation after 6PM and picked it up next day all service items completed. Highly recommended for purchase and service. More

Cassidy Quattlander was my service advisor and helped Cassidy Quattlander was my service advisor and helped get me all set up for my service appointment and my loaner. Quick & no issues very professional Cassidy Quattlander was my service advisor and helped get me all set up for my service appointment and my loaner. Quick & no issues very professional. More

Quick and easy drop off and pickup. They kept in touch during the process. The vehicles oil change was done and ready to go when I was ready. during the process. The vehicles oil change was done and ready to go when I was ready. More

We recently went in for an oil change. Our service writer, Pete was very knowledgeable and professional. He let us know exactly what was going to happen and how long it would take. It took a little writer, Pete was very knowledgeable and professional. He let us know exactly what was going to happen and how long it would take. It took a little less than he said which was great. We will continue to purchase our vehicles and service them at Feldman. More