Feldman Chevrolet of Livonia

We purchased a 2019 Chevy traverse from Feldman. We were asked if we wanted to purchase an extended warranty. My husband was very apprehensive because he had purchased a warranty from another Chevy We were asked if we wanted to purchase an extended warranty. My husband was very apprehensive because he had purchased a warranty from another Chevy dealership and that company went out of business. The finance person we were working with assured us it was a very good company and the warranty for $4000.00 was everything covered including windshield replacement ding repairs and so forth and so on. We purchased the warranty and used it a couple months back. We took the car to our nearest dealership and was told that we had to pay the $170.00 diagnostics fee because the warranty company said that it had to go to Feldman unless Feldman would release it to the other dealership. Of course they would not so I pay the 170.00. Now we were having issues with the back wiper being stuck, gear shifter saying it’s not in park and infotainment software needs an update. So I take it to Feldman. Chuck from Feldman doesn’t call me back to say what they found or if it was covered. I call Chuck and he says oh I just got off the phone with warranty company. Nothing is covered! If it was the front wiper motor it would be but not the back🙄how stupid is that! Ok well good news we did find the rear steering link is in need of replacement and that is covered but you still have to pay the diagnostic fee! What! Wow so now I have a $100.00 deductible for the problem they found that I didn’t know about and the 170.00 diagnostic fee which should be covered by warranty if they found something wrong that was covered. Chuck told me that the steering link wasn’t found during diagnostic check. The technician just heard it while driving. I said to Chuck if I purchased the $4000.00 extended warranty through this dealership and was assured it was bumper to bumper but covers only the front wiper motor not the back shouldn’t they argue that for me? Chuck was extremely rude! I will not purchase another sales pitched warranty again! It’s very deceptive! I will not buy another car from Feldman! I will not have any vehicle I own serviced by Chuck or Feldman! More

Overall good experience. The car we were intrested in seeing and booked an appointment to see was sold just before we arrived. So if you see a car you like go see it right aw The car we were intrested in seeing and booked an appointment to see was sold just before we arrived. So if you see a car you like go see it right away as they will not reserve it for you. Luckily they had other options that worked out for us and the car has been great so far! Also staff was very friendly and the price was fair, but making an appointment seems pointless as nothing is reserved. More

Vicky was very nice and professional! I met Vicky one day and the next day she had me in a car! Her drive and professionalism speaks for its self. She is an incredible person! Thank y I met Vicky one day and the next day she had me in a car! Her drive and professionalism speaks for its self. She is an incredible person! Thank you Vicky!! More

Vicky was awesome! She made the process so easy and explains everything and accomplishes success! She made the process so easy and explains everything and accomplishes success! More

This was a hassle-free purchase. Everyone was courteous, polite, and greeted me as though I was family. Lindsberg Pettway top notch 👌 Everyone was courteous, polite, and greeted me as though I was family. Lindsberg Pettway top notch 👌 More

I have been buying and leasing cars for the last 30 plus years and I will say for my first time experience at Feldman's Chevrolet in Livonia was the easiest and best experience. Of course my salesman Jacob years and I will say for my first time experience at Feldman's Chevrolet in Livonia was the easiest and best experience. Of course my salesman Jacob walls was Top Notch. I thank you so very much. More

Nick was very accommodating in handling the purchasing transactions and my pesty post sales questions regarding the new vehicle’s features and functions. transactions and my pesty post sales questions regarding the new vehicle’s features and functions. More

Thanks to the Team at Feldman Chevy Livonia I Became a new EV owner! Everyone including Lana my salesperson went over the top to meet my needs! There were a few issues getting adjusted to the new EV car e new EV owner! Everyone including Lana my salesperson went over the top to meet my needs! There were a few issues getting adjusted to the new EV car experience, but they were helpful in every way. Thanks again. Highly recommend buying from them More

Jack did everything in his power to make sure I didn’t leave the dealership disappointed. He is and was very patient with me. He let me know the process as it was happening. Jacob also explained everythin leave the dealership disappointed. He is and was very patient with me. He let me know the process as it was happening. Jacob also explained everything to me and made sure I understood before moving on to the next step. More

Jacob was very friendly, efficient, and helpful. He got me exactly what I wanted and made the process very smooth and quick. He got me exactly what I wanted and made the process very smooth and quick. More