Feldman Chevrolet of Highland - Service Center

Service center great, Sales center sucks! I have received great care from the service center every time I go for routine care on my vehicle. They are very professional and answer all questions I have received great care from the service center every time I go for routine care on my vehicle. They are very professional and answer all questions I have. Now sales on the other hand is completely different, you tell them what you want, they give you something different, then they tell you why this item is better then what you really wanted. I would NEVER BUY ANOTHER vehicle from there. I bring a friend there get promised $100 and still haven't received it, and this was in January. ALL I CAN SAY IS SERVICE IS AWESOME AND SALES SUCKS! More

Vehicle successfully repaired but customer service lacking My interaction was with the Feldman Chevrolet Of Highland Service Department so this review is for that portion of this dealership's business. Positiv My interaction was with the Feldman Chevrolet Of Highland Service Department so this review is for that portion of this dealership's business. Positives: The service advisor who worked with me provided a good description of the issue that caused me to have to visit the dealer and the issue itself has been resolved. I appreciated the complimentary shuttle service which was prompt and courteous. Negatives: While the main issue causing me to have to visit the dealer was resolved to my liking, I would have to rate my likelihood of recommending this dealer for service appointments as fairly neutral. Of the last three dealerships that I have taken my vehicles to, all offered a complimentary car wash and seemed to have a more attentive service advisor staff. By contrast Feldman Chevrolet of Highland did not offer a complimentary wash and also left my vehicle out across the parking lot when I arrived to pick it up. I am used to having the vehicle brought into the service drop off garage for me as opposed to being handed the keys and left to go find my vehicle out on the lot. My arrival and vehicle drop off experience wasn't much better as far as customer service is concerned. When I arrived at the dealer for service, the service drop off garage was full and I had to park outside. This would not be a big deal if it seemed like there was a lot of customers physically present in line ahead of me. Instead, I did not see more than two other customers being helped, which led me to believe that the vehicles had been waiting in the drop off garage for a longer time than they should have been. After a few minutes of waiting around for direction as to where to leave my vehicle, and who to see for my service issue, a porter finally appeared and started to move vehicles one by one out of the service drop off garage. After enough space opened up in the garage, and still having not being greeted by a service advisor, I decided to pull my vehicle into the service drop off garage myself. After this, a service advisor finally came to greet me. I totally understand that this service department was busy, however, it was my expectation that they would at least greet me and acknowledge my presence upon my arrival. If a delay was expected, being directed to the lounge until a service advisor could come speak with me would have been preferred to standing at the entrance to the service office waiting for someone to come provide direction. I would then be totally fine with waiting to actually describe my issue to the service advisor while they finished whatever task they were currently working on. As previously mentioned, the actual service performed on my vehicle met my satisfaction, the only thing that I took issue with was the level of customer service which was lacking when compared to other GM dealerships and those of two competitor brands that I have been to. More

Excellent as Always We've been going to this dealership for service for several years now. I can honestly say we've never had a bad experience at Feldman. I would gladl We've been going to this dealership for service for several years now. I can honestly say we've never had a bad experience at Feldman. I would gladly recommend them to anyone. More

Service Centers Service center is great. Good friendly service. They even give you a loaner vehicle to do other things besides waiting at the dealership. Lube oil t Service center is great. Good friendly service. They even give you a loaner vehicle to do other things besides waiting at the dealership. Lube oil tires rotated change the fuel filter clean my truck and warranty work. More

They won't do xxxx They got my car blocked in and now they will not return my calls. They are being very immature and I will not go back They got my car blocked in and now they will not return my calls. They are being very immature and I will not go back More

Bad service manager Service manager charged me $85.00 and was not able to find the problem I took my SUV in for. I later brought the SUV back and pointed out the problem Service manager charged me $85.00 and was not able to find the problem I took my SUV in for. I later brought the SUV back and pointed out the problem and he repaired it but wouldn't refund my $85.00! They had my SUV 2 days 1st. time, and over a week the 2nd time. More

I bought a used car from Harry he was very nice. Then I needed warranty work done and Andy the service manager was very helpful they fixed everything I needed. I was very pleased with Jay Chevrolet. needed warranty work done and Andy the service manager was very helpful they fixed everything I needed. I was very pleased with Jay Chevrolet. More

Excellant fast and very friendly service. Was very happy that my car was even washed and windows too:) Was also pleased with shuttle service. When I called to set up the appointment and when I pulled in Bud that my car was even washed and windows too:) Was also pleased with shuttle service. When I called to set up the appointment and when I pulled in Bud was very helpful. Brian (Service Manager) was also very helpful and professional. I would recommend this place to anyone. More

Wow!! After being rear-ended on January 5th I stopped by the body shop on my way home to get an estimate. I waited a couple of minutes and Mark came out and starting assessing the damage, quickly gave me a the body shop on my way home to get an estimate. I waited a couple of minutes and Mark came out and starting assessing the damage, quickly gave me a written estimate and I was on my way in about 30 minutes. Called the insurance co. when I got home and then took my vehicle back that night to Jay to have a claims adjuster look at it the next day. Everything was approved and Mark told my husband and I it should be ready in about a week. We were leaving for vacation that Saturday and told him we would pick it up a week from the following Monday. He actually called us while we were on vacation to tell us everything was on track and it would be ready when we got home. Sure enough, we picked it up today and the body work was outstanding!! We were extremely happy and will definitely be back but hopefully not for any more crashes! More

Just want to say thanks guys for all the hard work. Ive been getting service at Jay for years and i wouldnt even think about leaving them they have a great attatude and fast service. There are many places been getting service at Jay for years and i wouldnt even think about leaving them they have a great attatude and fast service. There are many places out there to get your car worked on but they get your car FIXED everytime! Thanks Guys keep up the great work. More