Fayetteville Ford, LLC - Service Center

Wow, what a dealership I had issues with the engine of my Ford Fusion and I was preparing to begin the process of getting them repaired. Then I received a recall notice! I t I had issues with the engine of my Ford Fusion and I was preparing to begin the process of getting them repaired. Then I received a recall notice! I took my vehicle and recall notice to Allan Vigil Ford of Fayetteville. Upon arriving one "morning", I was greeted by "owner" Mike Vigil. Not only did Mike greet me, he walked with me to the service department and introduce me to his service manager, Tim Black. Once Tim discussed my vehicle issues and goals for my repairs, he introduced me to Troy Carden, Master Certified Advisor, who promptly took my vehicle, put me in a rental and began the process of restoring my engine and getting me back on the road! "One week later" I'm back on the road, engine purring like a kitten! Thank you Allan Vigil of Fayetteville!!! You earned my business! More

2 plus hours to change oil Brought 2017 escape in for first oil change....quote the raven...nevermore I simply cannot believe they don't have a setup for oil changes (express l Brought 2017 escape in for first oil change....quote the raven...nevermore I simply cannot believe they don't have a setup for oil changes (express lane etc) More

AWESOME EXPERIENCE Prompt, professional and a great all round experience. I purchased my Ford F-150 about a year ago and this was my first experience with their service Prompt, professional and a great all round experience. I purchased my Ford F-150 about a year ago and this was my first experience with their service department. Highly recommended. Brian Fayetteville More

Very poor customer service!!! This was the worst customer service I've recieved in a long time!! If you want to know what's going on with your vehicle, don't take it here. I called This was the worst customer service I've recieved in a long time!! If you want to know what's going on with your vehicle, don't take it here. I called, had to leave a message, never recieved a call back, called again, only to be told my "service advisor" had left for the day. I told the young girl, I needed to to find out about my car, she put me on hold and then told me my car wasn't ready and my "service advisor" would call me in the morning....hello, I need to get home from work....her response, "well your cars not ready". my response, "you need to be finding me one to drive home". Low and behold, my car was ready 5 minutes later, but I need to take it back in the morning because the service manager needs to drive it to see if he can find the problem. Will I take it back, not sure, More

Kept their word and repairs done efficienctly I will continue to go back to Allan Vigil Ford in Fayetteville. They followed through and my car was fixed in a timely manner. I didnt have to check o I will continue to go back to Allan Vigil Ford in Fayetteville. They followed through and my car was fixed in a timely manner. I didnt have to check on it. They kept in touch with me. That is huge to me More