Fayetteville Ford, LLC

Purchase a vehicle and took it back within 6 months due broke lug nut on Tire Battery Replacement and coolant running in the engine do not recommend broke lug nut on Tire Battery Replacement and coolant running in the engine do not recommend More

My sales person Mrs Kathleen did what she could to make the experience a very pleasant one. the experience a very pleasant one. More

I used Fayetteville Ford's mobile service today for an oil change. Great service! Fayetteville Ford management communicated with me who would be coming out, the time, and type of vehicle they would be a oil change. Great service! Fayetteville Ford management communicated with me who would be coming out, the time, and type of vehicle they would be arriving in. The technicians showed up on time, were polite and professional. Asked permission to do the oil change where the car was parked. They listened to my requests and acknowledged what they found afterward. I didn't have to take time off of work or out of my day off to sit in the service department waiting room. I will definitely use this service again. More

Recently purchased a new Ford Maverick from Kathleen Blanchard at Fayetteville Ford.. it was a very pleasant experience- Kathleen was very knowledgeable and a true professional. She showed me all the fe Blanchard at Fayetteville Ford.. it was a very pleasant experience- Kathleen was very knowledgeable and a true professional. She showed me all the features of the truck and helped set up the apps. This my first truck and hybrid-Kathleen made the whole experience fun. I have been a customer of this dealership for quite some time, having purchased other vehicles and having them service there. Never had a bad experience there. Their sales people are great, and so is th servic. Can’t say enough good things about the service Kathleen Blanchard provided. More

Kathleen is very knowledgeable on the new Ford features. We traded from 2018 to 2023 model and things have changed considerably regarding bells and whistles. She knows her stuff. Kathleen worked tirelessly We traded from 2018 to 2023 model and things have changed considerably regarding bells and whistles. She knows her stuff. Kathleen worked tirelessly with us (it was her day off) to reach an agreement on the purchase. Out of her control was the super long process of our vehicle appraisal, and prep of purchased vehicle. (Only one person in prep area, and we were there 6 hours total). So, although I give Kathleen a huge 5.0, overall, I have to rate the dealership a 4.0. I sincerely believe the folks inside could have done more to speed up the purchase process. More

My car was in the shop for 4 and a half months. The communication was terrible. The service advisor even lied to me stating my only option is to rebuild my transmission because it's a cvt, which I The communication was terrible. The service advisor even lied to me stating my only option is to rebuild my transmission because it's a cvt, which I later found out to be a lie (they do sell new transmissions). I don't know why they wanted to keep my car so long... I WILL NEVER GO BACK TO FAYETTEVILLE FORD IN FAYETTEVILLE, GEORGIA AGAIN IN MY LIFE. That was a HORRENDOUS experience. I wish I could give a negative 5 star rating. More

With new management, poor customer service because they dismissed long time employees who knew what they were doing and could answer questions and knew enough about the products to be able to help. What a dismissed long time employees who knew what they were doing and could answer questions and knew enough about the products to be able to help. What a huge disappointment!! Strong suggestion - go somewhere else. More

Our purchase from Fayetteville Ford went smoothly thanks to our sales man Jonathan. Went above and beyond to get us out the door within 2 hours. Even gave us snacks while we waited to sign papers. to our sales man Jonathan. Went above and beyond to get us out the door within 2 hours. Even gave us snacks while we waited to sign papers. More

I want to give this service dept a big 5 for the work on my recent Ford Ranger recall that inspected my rear seats for a Child seat and also improved the headrests where it solves a blind spot issue. Key my recent Ford Ranger recall that inspected my rear seats for a Child seat and also improved the headrests where it solves a blind spot issue. Key to my rating was because of Navy Vet TYLER BURNETT. Contact him and he will schedule and even remind you of your appointment. Like a Doctor's appointment.. wow. He was polite, honest and professional and recommend you consider him for tough service jobs and especially, recall work that he did for me. BURNETT clearly made my service dept visit very acceptable. More

I bought a hyundai from them guess I didn't do my homework, I'm 3000 upside down, in other words it's worth less than I paid. I have had it a year and the air bag light is on, and now the ac stopped homework, I'm 3000 upside down, in other words it's worth less than I paid. I have had it a year and the air bag light is on, and now the ac stopped working and the dealer at fayetteville ford said too bad they don't service it even though I bought it from them. I wouldn't recommend that attitude to anyone. I will never return there and will not recommend them. J r norton 678 530 7174. More