Fayetteville Dodge Ram

The service advisor handled every thing for me. Also, I had drop off service and late hour pick up service. I would give the gentle man a 10, because he went above and beyond to reset my oil featur Also, I had drop off service and late hour pick up service. I would give the gentle man a 10, because he went above and beyond to reset my oil feature. More

The service manager is very unprofessional . My truck has been in and out of the shop 4 times for transmission replacement . The dealer charged my ext warranty $13k for whole new transmission re My truck has been in and out of the shop 4 times for transmission replacement . The dealer charged my ext warranty $13k for whole new transmission replacement , tranny cooler, tranny lines but never changed the cooler and lines. So now there’s metal all inside the system from old trans being blown. The truck went back 4x and finally changed out those parts that they originally charged my warranty for . The truck has been out of service for almost 3 months now . The service manager at Fayetteville dodge is a xxxxx . Very very in professional . He tells me to go get an attorney if I want the case resolved . My truck is sitting at home , and I’ve lost over 3 months of income as to the truck being my business and my income . I have proof of all this mal practice , and a witness as to that person was with me at the dealer . I’ve asked multiple times for weeks for service manager to contact me for status of vehicle , and he would never get back to me until I called multiple times 40x in one hours time . Very very very poor poor workmanship . The manager is running a circus . I will be contacting the better business bureau and reporting what has happened . More

Hello, I have been using Fayetteville dodge ram for for a long time, and, Mr.Kyle for my service advisor for a few years and he a wonderful person and I thank Kyle for all he do. long time, and, Mr.Kyle for my service advisor for a few years and he a wonderful person and I thank Kyle for all he do. More

Your service department is horrible, there was so much that went wrong I cannot wait to discuss it with you. Due to the service manager being unavailable I went up front and spoke with a sales manager. that went wrong I cannot wait to discuss it with you. Due to the service manager being unavailable I went up front and spoke with a sales manager. More

Tony Bailey…. Outstanding salesperson. Thanks to Byron the finance guy for his patience and customer skills. Outstanding salesperson. Thanks to Byron the finance guy for his patience and customer skills. More

They lost my originally scheduled appointment and I had to come back a different day and time. I’m not sure if their online scheduling system doesn’t work or if they just bump you when they’re too busy, bu to come back a different day and time. I’m not sure if their online scheduling system doesn’t work or if they just bump you when they’re too busy, but either way, it’s incredibly inconvenient. More

Fast service, friendly staff bought our child a snack, totally unprovoked. Real customer service here! totally unprovoked. Real customer service here! More

Very pleasant and helpful. Did great work on my car. Kept me informed on status of repair. Also made rental car coordination. Did great work on my car. Kept me informed on status of repair. Also made rental car coordination. More

My rims were scratched during my tire rotation yesterday. My service advisor was was not to my satisfaction. My service advisor was was not to my satisfaction. More

I always have issues with having tires rotated. My wheel caps were put back on loosely, I lost one a day later. My wheel caps were put back on loosely, I lost one a day later. More