Fayetteville Dodge Ram

Absolutely the worst service ever received in my almost 64 years of life on this planet. I purchased this vehicle from this organization, they have done all the maintenance at this point, However, with the 64 years of life on this planet. I purchased this vehicle from this organization, they have done all the maintenance at this point, However, with their lack of leadership and follow through and their inability to Track Customer vehicles and keep customers informed and sealed their fate. I will never ever cross the threshold Of this organization ever again. And yes, the service “Director” and I had a long conversation. Lots of promises, lots of apologies. However when I called back again the next day, The service reps still had no idea where my vehicle was or the status of it, it wasn’t even in the system After two days of being on the lot. Absolutely abysmal. So bad that my vehicle is now at a Jeep dealership for service. More

They did nothing to my vehicle that I already didn't do. They charged me almost 180 to reset the codes and not even a day later the codes came back like we told them they would. They don't listen to anyth They charged me almost 180 to reset the codes and not even a day later the codes came back like we told them they would. They don't listen to anything you tell them because I told them what was wrong and they didn't even put that in the summary to the mechanic More

I’ve been coming to dodge for over 15 years and the services has gotten better and better. services has gotten better and better. More

Attentive to our needs. Respective of our time and worked very well with us to make the deal. TERRA WAS GREAT! Respective of our time and worked very well with us to make the deal. TERRA WAS GREAT! More

There was opportunity in communication. There should not be an answering service that is not at the dealership. There was very little communication from the service department to the cust There should not be an answering service that is not at the dealership. There was very little communication from the service department to the customer. The new service manager was able to get some changes made. More

Outstanding customer service and hospitality will recommend this dealer to any body to this dealer recommend this dealer to any body to this dealer More

They are friendly and know how to do their job. Jason was very helpful with everything that I asked. Jason was very helpful with everything that I asked. More

Zach and Jason are the best in sales and service I've ever worked with. I'll be back for my next truck in 14k miles. ever worked with. I'll be back for my next truck in 14k miles. More

I was in and out in a fast time. I was updated on my car status I was updated on my car status More

My truck sat in the lot waiting to be serviced for 4. 5 days. Why have me bring it in if you can’t look at it. Your appointment folks have no clue what the work load of the service shop is. The service 5 days. Why have me bring it in if you can’t look at it. Your appointment folks have no clue what the work load of the service shop is. The service advisor has no clue what the status of the service tech is. I have no confidence in your service shop and will never use your services ever again. More