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Fayetteville Dodge RAM- Go Group Auto

East Syracuse, NY

5.0
1,184 Reviews

6010 Galster Road

East Syracuse, NY

13057

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Showing 1,184 reviews

April 15, 2015

Satisfied Customer :) We have been to several dealerships looking for a new vehicle and this one was by far the best. The sales team was professional and super friendly, ma More

by CoolCustomer2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin O'Connor, Joe Somers, Michael Forster
Jul 20, 2015 -

Fayetteville Dodge RAM- Go Group Auto responded

CoolCustomer2015, Thanks so much for taking the time to write us a review. I am glad you had such a great experience and everyone was super friendly. We are also very happy you made the decision to visit and purchase a vehicle at Fayetteville Dodge. We hope you love your new car and if you need anything please don't hesitate to call us anytime. Ryan Geiger Dealership Director/Vice President Fayetteville Dodge & Ram 315-637-5001 rgeiger.fd@gmail.com

April 10, 2015

2013 Ram 1500 quad Justin and everyone at Fayetteville Dodge are great people. They did everything they could to get me the best financing rate and to make sure I was h More

by stikcar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin O'Connor, Joe Somers, Michael Forster
Apr 11, 2015 -

Fayetteville Dodge RAM- Go Group Auto responded

stikcar, Thanks for taking the time to write this review. Thanks for the recommendation and I am glad you enjoyed your experience with us. Enjoy your new truck, we hope you love it and if you ever need anything just give us a call anytime! Ryan Geiger Dealership Director/Vice President Fayetteville Dodge Ram 315-637-5001 rgeiger.fd@gmail.com

March 17, 2015

Great Experience for the 2nd time!!! I am a repeat customer with Fayetteville Dodge and love my sales person, Joe Yagan. 3 years ago he got me a good deal on a truck and I was treated ve More

by jcamp_331
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Yagan, Jeff Munson, Michael Forster
Apr 11, 2015 -

Fayetteville Dodge RAM- Go Group Auto responded

Jessica, Thanks so much for writing a lengthy review. You shared a lot of great feedback and I am so happy to hear all the nice things you wrote about each of the employees listed. Its our job to make your experience here perfect and it seems our efforts paid off this time. We hope you love your new 2015 Ram 1500 and if you ever need anything just give us a call anytime! Ryan Geiger Dealership Director/Vice President Fayetteville Dodge Ram 315-637-5001 rgeiger.fd@gmail.com

February 13, 2015

Thank You Over all great experience. Not pushy was a big deal to me they treated me like I had millions to spend. I would and have recommend Justin as a salesma More

by Aclark
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin O'Connor
Apr 11, 2015 -

Fayetteville Dodge RAM- Go Group Auto responded

Aclark, Thanks so much for taking the time to write a review for us. I am glad to hear you had such a great experience. We appreciate your business and we hope you enjoy your new car. If you ever need anything in the future, give us a call anytime. Ryan Geiger Dealership Director/Vice President Fayetteville Dodge Ram 315-637-5001 rgeiger.fd@gmail.com

November 14, 2014

Joe Yagan is one of the best sales guys I have ever worked with. I had negative equity in my trade and he figured it out. I took my car to 4 dealers and none More

by jmarsha111
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Yagan
Nov 14, 2014 -

Fayetteville Dodge RAM- Go Group Auto responded

jmarsha111, Thanks so much for taking the time to write a review for Joe. We appreciate your business and the opportunity you gave us. We hope you love your new Durango! I am glad we were able to figure everything out for you. If you ever need anything just give us a call anytime. Thanks again! Ryan Geiger Dealership Director/Vice President Fayetteville Dodge Ram 315-637-5001 rgeiger.fd@gmail.com

October 11, 2014

USED Truck Best sales experience ever!!!!!!!! I purchesed a 2012 Dodge Ram from Fayetteville Dodge . My salesmens name was Justin O'Connor. Justin was very g More

by kitd20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin O'Connor, Michael Forster
Nov 01, 2014 -

Fayetteville Dodge RAM- Go Group Auto responded

kitd20, Thanks so much for taking the time to write a review about your experience with the purchase of your 2012 Ram! I am so glad to hear how great of a time you had working with Justin during your sales process. Thanks for the great comments and we hope to see you back in the future. If you ever need anything just give us a call anytime. Thanks and hope to hear from you soon! Ryan Geiger Dealership Director/Vice President Fayetteville Dodge Ram 315-637-5001 rgeiger.fd@gmail.com

October 10, 2014

Repair work and new tires Worked with Paul this visit and he went out of his way to help me purchase new tires and have some parts replaced under warranty. Have been a custome More

by jamesedoctor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul St Germain and Ed Quigley
Nov 01, 2014 -

Fayetteville Dodge RAM- Go Group Auto responded

jamesdoctor, Thanks so much for taking the time to write a service review. We appreciate you being a customer for so long and your sincere loyalty. Ed, Paul and everyone else that helps you will continue to try and make your experiences so pleasant. Thanks again and we appreciate the recommendations. Ryan Geiger Dealership Director/Vice President Fayetteville Dodge Ram 315-637-5001 rgeiger.fd@gmail.com

October 04, 2014

Fantastic experience Put me in a brand new car with financing I still cant believe. The Internet Sales person was wonderful and worked hard to make sure I got the best de More

by sbowers28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Belzak, Justin O'Connor, Michael Forster
Oct 04, 2014 -

Fayetteville Dodge RAM- Go Group Auto responded

sbowers, Thanks a ton for the great review. I appreciate you taking the time to write that about my staff. I am happy to hear how well your experience went and how you got the car you wanted with great financing. We hope you enjoy your car for a while although we would love for you to come back and do more business with us. I just wanted to say thanks again and if you ever need anything just give us a call anytime. Ryan Geiger Dealership Director/Vice President Fayetteville Dodge 315-637-5001 rgeiger.fd@gmail.com

October 02, 2014

Best sales experience ever! I am writing this as someone who has been loyal to GM (my Dad is an employee) for 25 years). Due to my sons expensive hockey habit, I decided it was More

by fmoreno3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Belzak, Justin O'Connor, Michael Forster, Amariah Pardoe
Oct 10, 2014 -

Fayetteville Dodge RAM- Go Group Auto responded

fmoreno3, Thanks so much for the amazing review. We truly appreciate your business and also you taking the time to write about us and your experience. It makes me happy to hear my staff is working as a team and making our customers experience so positive. I hope that we can continue our business relationship and we hope you love the van. It definitely will be handy if your son is playing Hockey! His equipment bag alone must take up the back trunk area haha. Hey, you can always fold down a seat or 2 if need be. Thanks again and if you ever need anything you can call anyone here to help you out. Take care and enjoy. Ryan Geiger Dealership Director/Vice President Fayetteville Dodge 315-637-5001 rgeiger.fd@gmail.com

September 19, 2014

Began poorly but got better Due to some miscommunication, the process began poorly but they did work to see that some of my concerns were addressed and did give me some repair wo More

by percypuggle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Geiger, Joe Yagan, Greg Belzak, Michael Forster
Sep 19, 2014 -

percypuggle responded

Thank you Mr Geiger for contacting me. There is nothing I want from you and that is not why I wrote the review. I just felt I had to share my experience so that management and future customers were aware of my experience.

Sep 20, 2014 -

Fayetteville Dodge RAM- Go Group Auto responded

percypuggle, Thanks for writing back and forth with me. I tried to offer a solution to the problems that occurred. Your delivery was delayed because we didn't want to sell you a car without working air conditioning. It took a little longer that we expected but the good news is that everything works. I am sure you would have been disappointed otherwise. We both came to an agreement on price so I am not sure why you are mad about this. You received a great deal and for future reference KBB and Edmunds are just guides..they do not sell cars to the public. Your vehicle has extremely low mileage for the year and KBB never takes that into account enough for what its worth. The difference was 250 bucks roughly. No one meant to shout at you. Sometimes (especially in the service department) people need to talk louder over all of the noise. Justin offered to help with the keys after he put the plates on. Somehow this was miscommunicated because it obviously never happened. We have since gotten you answers to those questions. I know a lot of people worked very hard on your deal to make sure everything was right and I am very sorry it didn't seem like that. Our goal is to have every customer have the best time and unfortunately you did not. We understand we are not perfect but maybe after our talks you can understand there was not bad intentions. No one knew you were mad until you wrote this. In the future just ask for me if you have any problems and I will try and solve them right away for you. Thanks for your business and we hope you love your car. Ryan Geiger Dealership Director/Vice President 315-637-5001 rgeiger.fd@gmail.com

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