Faulkner Volkswagen

We were traveling and had a problem! We had a issue while traveling near the Mechanicsburg area and stopped at this dealership for help! I explained that we lived over four hours away and We had a issue while traveling near the Mechanicsburg area and stopped at this dealership for help! I explained that we lived over four hours away and were afraid that the car would break down on us on our way back. The response of the service writer Shane was to snicker and say " We are booked and it would probably be until tomorrow until we could look at it, I asked him if Sutliff still had a VW dealership and he scowled at me and said yes; another person from the dealership told him that it would probably be two hours till they could check it. We waited and they gave us a loaner, oh: we bought this car from Faulkner preowned in July of 2016. We thought this may be better to trade it in and get a new car, although if things didn't work out we would just continue home. We ended up at Faulkner preowned again, the sales person Cory Wright (less than a friendly person or personable) decided to pull the car out of the service line up and it would have put us back another two hours. Cory stated that the service department at VW didn't tell him not to take it. Our over all experience with Faulkner Dodge, VW was horrible! They have show that what they are all about is the $$$$$$, not about people or even trying to help someone in distress. I have bought four of thirty five vehicles from Faulkner in the past, I won't buy or count on their service departments in the future, they have shown they don't care about people......... More

No excuses - Come to Faulkner VW FIRST! I recently purchased my 2008 Passat Lux after my 2002 VW Passat was totaled. It was a tough experience as the latter was my first car, and it was goin I recently purchased my 2008 Passat Lux after my 2002 VW Passat was totaled. It was a tough experience as the latter was my first car, and it was going to be hard to top it. It took 2 months to find a newer car, and Jodie Payne made that happen. I felt as if the entire sales department had my back, honestly. Whenever a potential car was traded in, I was notified and came in for a test drive. Eventually, the 2008 Passat won my heart, with the help of Jodie and the service Department, managed by Jeff W. Furthermore, both Brian Price (GM) and Brian (service) spoke with me personally about the vehicle, the servicing it needed, and what they could do to further accommodate me. The entire experience was smooth and not what I expected from purchasing a car from a dealership - my first car purchase was from a private seller, so this was a new experience for me altogether. As a 20 year old college student, I can say that I was treated with 100% honesty and fairness. There were no scams or gimmicks, no shadiness, and moreover, I got the perfect car out of it. Kudos to all at Faulkner VW! Highly recommend. I encourage anybody to check out their inventory, stop in for a test drive, or get their car serviced here FIRST! More

Friendly, knowledgable, reasonable. Although I did not end up buying a car from Faulkner, I briefly wanted to share my experience. Having dealt with many dealerships in the car buying pr Although I did not end up buying a car from Faulkner, I briefly wanted to share my experience. Having dealt with many dealerships in the car buying process, I particularly appreciate it when I come across sales people who strike the right balance of friendly and professional. Jodie was awesome to work with, the deal that was advertised was great, and the car was actually there (I can't say the same for some other dealerships). Ultimately, I wound up buying a different brand of car from another dealership, but if I find myself in the market for a VW, I will definitely go back and see Jodie. More

Excellent Have nothing but positive reviews. Great price, and excellent staff. I would recommend this dealership to anyone looking for a Volkswagen in central P Have nothing but positive reviews. Great price, and excellent staff. I would recommend this dealership to anyone looking for a Volkswagen in central Pennsylvania. Excellent More

Faulkner VW is great. Jodie was absolutely wonderful. Very helpful and informative. Also very down to earth and approachable. We appreciated her sincerity. The faci Jodie was absolutely wonderful. Very helpful and informative. Also very down to earth and approachable. We appreciated her sincerity. The facility was very clean and state of the art. More

Unfair sales practices I really liked the car (GTI) and I was willing to travel 100 miles. I got in touch with them they agreed on the price and I gave them my credit card f I really liked the car (GTI) and I was willing to travel 100 miles. I got in touch with them they agreed on the price and I gave them my credit card for deposit. I was all exited and happy after long search for the perfect car. Few hours before my arrival at the dealership I got a phono call from Sales Manager (Mr. Brian Price) who stated that to get the price that I want I will have to Finance through them or pay additional $1000. Same sales Manager who was aware that I'm going to finance the car with my bank not VW once he was taking my credit card info over the phone few days earlier. BE AWARE this dealer is a perfect example of Unfair sales practices!!! I assume they reached monthly goal of selling cars and realized that they can sell my car at the better price. I will do everything in my power to warn prospective buyers - do not do business with VW Faulkner don't waist your time! More

Amazing! Jodie Payne is fabulous! She always goes above and beyond to make sure we are happy. This time she worked with my husband to surprise me with a car Jodie Payne is fabulous! She always goes above and beyond to make sure we are happy. This time she worked with my husband to surprise me with a car that I fell in love with on the showroom floor. I thank EVERYONE there that helped Jodie and my husband make this happen. I am incredibly happy! More

Great dealership I had a great experience buying my first Volkswagen. It was clear that they were attentive to what I needed. I would recommend this dealership to an I had a great experience buying my first Volkswagen. It was clear that they were attentive to what I needed. I would recommend this dealership to anyone. More

Shady and RUDE I purchased a used 2008 WRX from Faulkner in October 2014. I made my first payment before I was even able to drive my car off the lot, due to lack of I purchased a used 2008 WRX from Faulkner in October 2014. I made my first payment before I was even able to drive my car off the lot, due to lack of title. I purchased the extended warranty, which is a joke and a large waste of money. Two months after purchase, I found through another dealership that my car was sold to me with the fan hose and A/C cable disconnected, causing my car to overheat, costing me over $200.00 to repair. My fiance' brought in his new 2015 STI for repairs, and he was charged $465 for parts and labor that should have been covered under warranty. The car was also marked in the Subaru system because we installed Hella horns and a new stereo system, and we warned that we should have them install all parts due to warranty issues. This is against the law, and has been reported to both BBB and Subaru of America. I highly recommend that you do not purchase your vehicle from this location, for the customer service department is beyond rude and hard to work with. Service after the sale is not their main priority, and I refuse to deal with ANY Faulkner location because of all the issues we have encountered. NO STARS. More

Great experience...highly recommend Jodie Payne Jodie was on top of things but not pushy. Found the exact car I wanted. She was very knowledgeable and made the experience fun as well. Cory was pati Jodie was on top of things but not pushy. Found the exact car I wanted. She was very knowledgeable and made the experience fun as well. Cory was patient, personable and very professional. They Both went out of their way to make my car buying experience very pleasant and wanted me to be very happy with my purchase. They did a great job...I'm thrilled with my new VW Beetle Convertible! More