Faulkner Volkswagen

It took this sorry excuse for a dealership 5 weeks to do a simple sunroof repair. It took them 3 weeks to get parts ordered. They put a 3 inch scratch in my passenger rear quarter panel (down to and in so a simple sunroof repair. It took them 3 weeks to get parts ordered. They put a 3 inch scratch in my passenger rear quarter panel (down to and in some spots THROUGH the primer) and refused to have the quarter panel repainted, they only offered to have it simply painted over. I opted to keep the scratch. The service people treated me like garbage every time I went in there. I once had to stand and wait for 10 minutes before I was offered help. When I actually asked for help, I was ignored or asked to wait while they went in and had personal conversations with the service people that were in the garages. They also put large black grease stains in my nice tan headliner. I have also dealt with the sales department. They treated my girlfriend like a ditzy airhead who knows nothing about cars, when in reality she knows a great deal about them. The salesperson I dealt with tried to put me in a car that I clearly did not want. I will never return to CVM and would not even recommend it to my worst of enemies. I have found a small shop in Mechanicsburg (Floyd's) and have had a few positive experiences there. I have also had positive experiences with York VW and would recommend them. Please learn from my bad experience and stay away from CVM. More