Faulkner Volkswagen

Both Becky and John were a joy to work with, especially as we were trying to make the deal go through with limited time during the holiday season. While I cannot recall the name of the woman responsible f as we were trying to make the deal go through with limited time during the holiday season. While I cannot recall the name of the woman responsible for completing the financial documents, it is my understanding that she is no longer employed by CVM. If she were, my marks would not have been so high. I found her obnoxious and disrespectful to her co-workers. With that said, I would gladly refer others to CVM. Becky was encouraging and helpful without being pushy. As an aside, you may want to reconsider your survey format so that the questions are directly related to each layer of the experience. Thanks!! More

Anthony steped up to make sure that the deal was taken care of as quickly and the way we wanted to do business. He looked after the details and finished the sale as we had asked him to. The buying experie care of as quickly and the way we wanted to do business. He looked after the details and finished the sale as we had asked him to. The buying experience was positive. Thank you Anthony for working with Betsy and myself. Betsy and Bill Miller More

I went to both CVM and Sutliff VW...the employees at Sutliff VW were incredibly rude and even though that dealer is 10 miles closer, I will never go back. At CVM Ryan was very helpful and knowledgable w Sutliff VW were incredibly rude and even though that dealer is 10 miles closer, I will never go back. At CVM Ryan was very helpful and knowledgable without being pushy. I am extremely pleased with my new Jetta and will go back to CVM for as long as I drive a VW. More

We visited CVM with the assumption to purchase in buying one of the best quality vehicles we could afford. I know from being in Agriculture German quality was excellent. Becky Hein was our sales perso one of the best quality vehicles we could afford. I know from being in Agriculture German quality was excellent. Becky Hein was our sales person. She showed us the Jetta Wagen and suggested I test drive it. I felt very comfortable in the Jetta Wagen. We went home with the information. We went back to CVM several days later and signed. Becky was very cordial and answered all our questions. More

I had a great experience. My boyfriend bought a Volkswagen from the same dealership/employee over the summer. All the staff at the dealership were very pleasant and helpful. I would definitely reco Volkswagen from the same dealership/employee over the summer. All the staff at the dealership were very pleasant and helpful. I would definitely recommend this dealership (in fact I already have). I received a good deal on the vehicle and on my trade-in. I feel I was treated very fairly. More

I bought my Subaru Legacy at CVM. Monique, the president, understood that I do not like the pressure of car salesmen so she helped me throughout the whole process with no pressure. I thought I wanted a trend understood that I do not like the pressure of car salesmen so she helped me throughout the whole process with no pressure. I thought I wanted a trendy SUV but was directed to test drive an SUV along with the Legacy Wagon, which was recommended by Monique, in order to compare. I chose the Legacy Wagon, along with her help, because it fits my needs perfectly. It is an all- wheel drive wagon that is helpful in bad weather conditions and keeps me safe. Additionally, it allows me to transfer my lovely daughter's stuff back and forth to college. Furthermore, after comparing prices online with other car dealerships, I found CVM gave me the best price for my trade-in van. The service has been great at CVM. Monique has even volunteered to drive it into the shop for me when it needs service. Once it arrives back home it is cleaned without any extra charge. She really goes out of her way to please her customers and will succeed anyones expectations. This is a family run business and you really become part of their family. I would highly recommend buying a car from CVM. More

I bought a used Eos and worked with Scott and Ryan. They we very professional and helpful at all stages of the purchase. They walked me through the financing process and I was able to get a very good rate. we very professional and helpful at all stages of the purchase. They walked me through the financing process and I was able to get a very good rate. I have since had my car serviced and again am very pleased with Cumberland Valley and would highly recommend them. More

I purchased my Volkswagen Jetta in the Spring of 2008 and chose Cumberland Valley Motors based on its proximity to my home. Following are my experiences with purchasing the vehicle and also with a follow-up chose Cumberland Valley Motors based on its proximity to my home. Following are my experiences with purchasing the vehicle and also with a follow-up service visit. When I first arrived, all of CVM's showroom employees were busy with other customers and, not wanting me to be unattended to, the President of the company (later learned to be Monique Ullom) came to personally assist me. I was there for a test drive a Jetta and let her know that. Instead of telling me to wait for a sales associate, she grabbed the keys and said "lets go." Monique was very knowledgeable about the car and did not pressure me into purchasing the car, but rather told me about options that she thought were "cool" about the vehicle. I purchased a Jetta the next week. This past summer (2010) I went to CVM to have them look at an exterior paint problem that I was having. Essentially, a tree on my property was "raining" berries that stained my white paint on the Jetta. As hard as I tried, some of the stains would not come off (i even scratched the car trying to get some off). I took the car to them to see if they had any ideas of better solvents I could use. The service person on duty told me to wait 10 minutes while he took the car back to have someone look at it. Not more than 15 minutes later, he returned my car COMPLETELY CLEAN! No signs of the berry stains that previously plagued my car. Whats more, the inside was vaccuumed and clean. Oh, no charge either. I have had all good experiences with CVM and would recommend any friends or family to purchase a vehicle there. More

I just purchased my 3rd vehicle from CVM and am very pleased. They are fantastic to work with. Their service department always takes care of me and goes out of their way to make sure I am happy. If I pleased. They are fantastic to work with. Their service department always takes care of me and goes out of their way to make sure I am happy. If I need to leave my truck, they take me to and pick me up from work. They wash my truck every time I go there, even if it is just an oil change. There are never any problems and I would recommend them to anyone, and I have. Their sales team made this purchase easy. They took care of my trade in vehicles and made sure the paperwork was done for me. A++ to CVM! More

I have had eight Volkswagens before this 2011 Jetta, and have both serviced and restored cars for more than 35 years. This revamp of the Jetta puts it into a whole different class of automobile than previou have both serviced and restored cars for more than 35 years. This revamp of the Jetta puts it into a whole different class of automobile than previous iterations. This car is refined and exhibits some of the finest driving characteristics of any car I've driven. The folks at Cumberland Valley Motors were knowledgeable, courteous, and helpful without being forward or pressuring me in any way. The car market is tough in this day and age, and having dealt with representatives of other marques, CVM was a breath of fresh air with their knowledgeable and affable staff. I highly recommend them to any levelof customer from someone needing transportaion to the most ardent enthusiast. More