Faulkner Volkswagen

I would highly recommend Cumberland Vally Motors. Our sales representative, Ryan Callahan, got us the car we wanted at a price that couldn't be matched. Very professional and there to help the customer. sales representative, Ryan Callahan, got us the car we wanted at a price that couldn't be matched. Very professional and there to help the customer. More

After my husband test drove the vehicle we did receive a follow up card in the mail. We called to schedule a time to drive the vehicle again and Matt came in on his day off. Employees we came in contact wi follow up card in the mail. We called to schedule a time to drive the vehicle again and Matt came in on his day off. Employees we came in contact with were all professional, and friendly. Haven't used their service department yet but we plan to use it for scheduled maintenance. More

We came to this dealer because we had read online about the 2011 Subaru Legacy and Subaru Impreza and wanted to check out those models. We were attended right away by Matt Izzo who proved to be helpful, pr the 2011 Subaru Legacy and Subaru Impreza and wanted to check out those models. We were attended right away by Matt Izzo who proved to be helpful, professional, informative and personable. We took the Legacy for a test drive and Matt was very helpful and communicative with all of my family members who came along for the test drive (father and brother). We returned the next day for another test drive and were once again attended right away by Matt. Although we ended up purchasing a different vehicle (Hyundai Sonata 2011), it was really a tough choice because of all of the great features of the Legacy. The Sonata has a much better automatic warranty and a better extended warranty offer as well, and we liked its great mileage, excellent safety ratings and good looks. I would suggest that Subaru offer a better warranty, or think about offering a better extended warranty. Overall we are giving this rating because Matt was wonderful. He was highly knowledgeable about Subaru and the Legacy and informative about other cars and dealers as well. He was expressive and helpful without being over-the-top. We would like to thank him for his excellent service. Although I did not purchase the Legacy, my father was also very impressed and is planning to return and purchase a Subaru, either a Legacy or an Outback, within a year or two and we hope to be able to work once again with Matt Izzo. More

I was searching for a used Grand Cherokee, and came accross CVM, and they had just what I was looking for. They were quick to answer my emails, and they described the vehicle as it was, which was very accross CVM, and they had just what I was looking for. They were quick to answer my emails, and they described the vehicle as it was, which was very important to me as I live 600 miles away(They sent a shuttle to pick me up from the airport)! I would recommend CVM and Jeff and Chip to anyone wanting a new or used vehicle, they are honest(and in the used car business, that's rare!), great to deal with, helpful and prompt. They had everything ready when I arrived, so I didn't have to wait to get on the road home. I will be in the market for another car or SUV for my wife in the near future, and beleive me, I'll go to these guys first! Great working with you guys and keep up the good work! Ron Stewart Paoli, IN More

Chris is awesome!!! The BEST salesperson I have ever dealt with and I have bought several cars for the past 25 years. I will recommend him to friends and family. They made a little mistake on the math dealt with and I have bought several cars for the past 25 years. I will recommend him to friends and family. They made a little mistake on the math and they fixed it for me. The manager and everyone else at the dealership were wonderful. I got a great deal on my trade in and the car that I bought from them. More

I found Cumberland Valley Motors through a craigslist ad for a used '06 Ford Taurus SEL. The ad was really detailed and piqued my interest. We called and literally 10 minutes later CVM got back to us. Not o for a used '06 Ford Taurus SEL. The ad was really detailed and piqued my interest. We called and literally 10 minutes later CVM got back to us. Not only was the car fantastic, so was the entire staff at CVM! Our salesman, Zack Beishline, answered all our questions and was excellent at communicating the features and history of the car. He made an effort to secure us a good deal. Very polite and a real pleasure to work with!! More

I had a great experience with subaru. What I loved the most was that they had a kids room with a tv,toys, and books in it for the kid to play in while the parents were working on paper work or waiting on most was that they had a kids room with a tv,toys, and books in it for the kid to play in while the parents were working on paper work or waiting on anything. It was great that i brought my mom with me and she was able to sit in that room with my daughter n just let her play and not have to run around the dealership after, that was a great help probably wouldn't of been able to get my car so soon if the dealership didn't have that. Also everyone was so nice and they worked hard on my deal for me they were great. More

Zach made no attempt to pressure us into a sale. He encouraged us to drive all the cars that might fit our needs. He called me on the weekend with a deal that was a real surprise. We could not turn i encouraged us to drive all the cars that might fit our needs. He called me on the weekend with a deal that was a real surprise. We could not turn it down. He did everything he could to accommodate our needs. I would not hesitate to purchase another car from Zach in the future. More

Our overall experience was great. Julius answered all questions he knew promptly and any he didn't know, he made sure he found the answer and got back to us. The whole staff was courteous. Drinks and s questions he knew promptly and any he didn't know, he made sure he found the answer and got back to us. The whole staff was courteous. Drinks and snacks were offered every visit. Everyone smiled and greeted you. We didn't have any work done so can't judge quality of work. Only thing we were a little disappointed with was financing interest rate. We were hoping for a little better then what we got. All in all, an enjoyable experience. More

We bought a used subaru with 59K that had been sold, serviced, and traded in (when it was inspected again) to CVM before it was auctioned to the small lot where we bought it. Less than 2 mo after our pu serviced, and traded in (when it was inspected again) to CVM before it was auctioned to the small lot where we bought it. Less than 2 mo after our purchase there was total engine failure. We have learned that CV had replaced the engine at 44K two years prior and failed to disclose to carfax. More - the car had been returned and had spark plugs, hoses etc replaced ONE MONTH after they put the new motor in - there's no possible mechanical explanation for that other than poor worksmanship. We got a different story and piece of information every time we talked to someone there, and they want to blame EVERYONE except themselves. They refuse to stand behind their work, and they have been the most unethical, disreputable group - the service managers impersonate one another on the phone, have blatantly lied, and have been discourteous and disrespectful. In addition, while there for a "diagnosis" the car was dented and keyed. The service mgr refused to tell us the diagnosis, saying he would only speak to a Subaru rep - oh, but billed us for it. We towed the car home and picked up the engine separately rather than paying them the $10K (!!) they wanted to "repair" it. Seriously? Why would I hire the garage who screwed up the engine in the first place - and won't admit it - to repair it? Despite the huge bill for diagnosis, we learned NOTHING about why the engine failed - just that it had. Gee, thanks. They can't explain why a timing belt put in 18K miles ago is completely worn, why there's lubrication throughout the motor but a bearing failed, etc. No wonder this place has nearly no vehicles on the lot. If you're going to buy a Subaru, go to Faulkner - and if you're buying used, make sure it was NEVER "serviced" or "repaired" at CV. And, for goodness' sakes, don't expect them to do the right, ethical, or legal thing. More