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Faulkner Volkswagen
Mechanicsburg, PA
277 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 277 reviews
July 08, 2015
Excellent Experience As a single father of 3 kids who are very active, I needed to upgrade from a small sedan to a more roomy SUV. I found a Honda Pilot being sold throug As a single father of 3 kids who are very active, I needed to upgrade from a small sedan to a more roomy SUV. I found a Honda Pilot being sold through Faulkner VW that had very low mileage and a good price so I decided to trade my car in and go for the Pilot. Jodie was probably the best person I have ever dealt with in purchasing a car. It did not feel at all like the typical "salesperson" that we all hear about. She was honest, friendly and very easy to talk to. Looking back, I probably could have gotten more for my trade based on the blue book value but all the positive aspects to the transaction greatly outweigh that part. Ed Post was also wonderful to work with on the finance piece. He wasn't pushy or trying to get me to spend money on waste. He explained what was available and allowed me to make a decision without pressure. Overall, it was definitely a great experience. More
by Steve
Employees Worked With
Jodie Payne, Ed Post
July 03, 2015
Outstanding Dealership We had researched online prior to making contact with Faulkner VW so we had a solid idea of what we wanted when we walked in. Ryan was extremely help We had researched online prior to making contact with Faulkner VW so we had a solid idea of what we wanted when we walked in. Ryan was extremely helpful with everything and especially with explaining leasing to us since we have never before leased a vehicle. Everyone that we dealt with throughout the process was very couteous, patient, helpful, and an absolute pleasure to talk to and deal with. Ryan is a meticulous sales representative who worked hard to make sure that everything was perfect with our new Passat. This was the best experience that I've ever had with an automobile purchase. More
by Rdriscjr
Employees Worked With
Ryan Callahan
February 18, 2015
Really pleasant experience Other than knowing that I wanted a Volkswagen, I was only sure of what I didn't want when I entered the dealership. Ryan was very patient and helpful Other than knowing that I wanted a Volkswagen, I was only sure of what I didn't want when I entered the dealership. Ryan was very patient and helpful in narrowing down what would work best for me. He was also very patient while I figured out how I wanted to handle the financing. It also impressed me when he stressed the fact that Faulkner wants customers to have a great driving experience, not just a great buying experience. So far, it's been just that. More
by Wilma
Employees Worked With
Ryan Callahan
November 27, 2013
What a great experience in buying a vehicle. I am the type of consumer who extensively researches products before ever buying.When it came to a brand of vehicle I had no previous experience with it was type of consumer who extensively researches products before ever buying.When it came to a brand of vehicle I had no previous experience with it was nice to have a knowledgable staff for answers the internet just couldn't provide.The staff totally understood my conservativeness and always let me test drive different models to narrow my search with no pressure sales. They were informative, and provided me with comparisons and purchase breakdowns and incentives to maximize my overall value and helped me to get the car model and package I desired.Ian and Mark were an awesome team that helped me through out my car buying experience. I would encourage anyone who is in the market for a new vehicle to look for this dealership for a great buying experience. More
by Jbuehler
Employees Worked With
Ed Post, Mark Heverling, Ian Yerges
November 14, 2013
Outstanding experience! No pressure for my wife and I from our sales guy Ian ad we walked away with two vehicles and much more than we were looking for at a very reasonable price! from our sales guy Ian ad we walked away with two vehicles and much more than we were looking for at a very reasonable price! More
by dnj718
Employees Worked With
Ian Yerges
November 05, 2013
My first visit to CVM Subaru was at the end of this pas summer. Jessica Evans assisted my family with professionalism even though I was just starting my search at the time for a car for my son. She was ple summer. Jessica Evans assisted my family with professionalism even though I was just starting my search at the time for a car for my son. She was pleasant, not pushy, respectful, and was very knowledgeable on the vehicles. At no time did she ever talk down to us. When i was ready to purchase a car I contacted her and she provided prompt follow up with zero typical sales tactics. Upon scheduling and appointment to drive the car she was unable to be there so Zack Beishline assisted us. At no time did he try to rush us or just "get the sale done." He picked up and was as professional and polite as they come. Upon doing the paperwork to complete the sale Cory Wright was on top of things and very respectful to my wife and son. I would recommend Jess or Zack to any of my friends or family. The process was about as painless as it could be and was actually very positive. More
by bruceGordon416
Employees Worked With
Zack Beishline, Cory Wright, Jess Evans
October 28, 2013
CVM VW is just the absolute best. Between my Husband and I we have purchase 5 VW's over the last 11 years. I have dealt with Mark Heverling the VW Manager with my new car and also my last car. He is witho I we have purchase 5 VW's over the last 11 years. I have dealt with Mark Heverling the VW Manager with my new car and also my last car. He is without a doubt a wonderful person to deal with. My most recent car sales person Leigh Miller is also the best. Between the both of them they made my most recent car experience wonderful and fun. I cannot say enough about either one of them. Needless to say we will continue getting our future vehicles from CVM VW. Bonnie More
by bonnieww
Employees Worked With
Mark Heverling, Leigh Miller
October 24, 2013
My fiance and I were in a tight spot. We had leased a car that we really loved, and found out we were pregnant a month after. We needed a much different vehicle at a much different price. The negative e car that we really loved, and found out we were pregnant a month after. We needed a much different vehicle at a much different price. The negative equity we owed was outrageous and we ran out of options fast. Ian and Monique did they best they could to help us. Our payment was lowered by about $40 and we got the space we needed. We didn't end up with a perfect scenario, but it could have been worse. Looking forward to dealing with Ian in the future. More
by KrystaKyle
Employees Worked With
Monique Ullom, Ian Yerges
September 30, 2013
Cumberland Valley Motors VW Subaru is a TOP NOTCH business which prides itself in premier customer service and satisfaction. My CVM experience was INCREDIBLE and the service was leaps and bounds abo business which prides itself in premier customer service and satisfaction. My CVM experience was INCREDIBLE and the service was leaps and bounds above automotive dealerships I have dealt with in the past. My sales consultant, Mark Heverling, was and continues to be a valuable resource in my switch to a Jetta TDI. Mr. Heverling walked me through the various features and luxuries of my new ride and helped me to sync my devices. I can fully attest to the fact that my customer satisfaction is through the roof. Monique Ullom should be proud of Team CVM. Her staff is polite, pleasant, and brings a smile to the customers face. They really do provide 'more smiles per mile.' I could not be more happy with my classy white Jetta TDI! More
by mkw5001
Employees Worked With
Mark Heverling
August 28, 2013
The salesman was friendly and helpful, aren't they all? But, buyer beware - the financing department will keep trying to get more money out of you to the point where this dealership still owes me $50 all? But, buyer beware - the financing department will keep trying to get more money out of you to the point where this dealership still owes me $50 and now I'm getting the voice mail run around. Do yourself a favor IF you decide to buy here - get your financing with your own bank. More
by uncthfan
Employees Worked With
Zack Beishline, Cory Wright, Cindy Lacroce
