Faulkner Toyota Trevose

Mark was very informational, knowledgeable and informative in helping to make our final decision on a lease of our Toyota. Mark let us take out time in making our purchase and did not pressure us informative in helping to make our final decision on a lease of our Toyota. Mark let us take out time in making our purchase and did not pressure us. He was very personable and understanding of our needs. He worked with us to meet most of our financial requests. I definitely would recommend Mark to friends and families to work with him and Faulkner. More

I had a great experience working with Paul to get my 2013 Rav4. This is my second lease from Paul and I keep coming back to him because he is very honest, helpful and professional. I felt no pressure and the Rav4. This is my second lease from Paul and I keep coming back to him because he is very honest, helpful and professional. I felt no pressure and there were no surprises at this dealer. Great transaction - thanks Paul! More

Marc was very helpful, honest, and professional. He is not your stereotypical sales person who talks a good game, and then takes advantage. Marc was direct in the information he provided, and took a comf not your stereotypical sales person who talks a good game, and then takes advantage. Marc was direct in the information he provided, and took a comfortable pace in ensuring we were ultimately happy with our final purchase. We highly recommend Marc. More

Paul Mochalin has been a great help for my father and I. This is the 3rd time we have either leased or financed a car with Paul and each time are very pleased with the experience. He is knowledgeable, help This is the 3rd time we have either leased or financed a car with Paul and each time are very pleased with the experience. He is knowledgeable, helpful, fair and honest. It has been a pleasure to work with him and I am sure we will be back for our next car needs. Also, it is a huge help that he speaks Russian! More

Purchased a Toyota Yaris based on internet price quote and email correspondence. Email and phone interaction went well. We had our own financing. Agreed to provide deposit and a check for balance. We and email correspondence. Email and phone interaction went well. We had our own financing. Agreed to provide deposit and a check for balance. We asked to hold check until finds cleared in account. They were on hold for 5 business days. Was told that is fine. Check was deposited immediately although we were reassured by two people that it would not be done. If it could not be done, then the promise should not have been made. At the dealership: Upon arrival at dealer to complete paperwork and transaction, we were turned over to someone else to complete process. I had already contacted insurance company twice being put on hold to get proof of insurance and save time; now to be asked to make the necessary call by dealer - (in my experience dealership did the leg work and passed the phone to customer to verify. ) After being on hold with insurance company and having document faxed over, was then told at dealership that proof provided was not enough and although documentation showed clearly that husband was included on coverage, they wanted a declaration page (never heard of it and never had to do before - purchased Cadillac through Faulkner, six months ago; and another vehicle earlier.) After 20-30 minutes in this process; was told it was not necessary that they would take the word of the person on the phone from insurance company. Huh?! No one showed us how to use the car? How do you set up bluetooth? How do you program radio? Nothing. Just the cars out there, do you have any questions? However we were badgered for an extended warranty. I emphatically rejected warranty only to have someone else come in and pitch it. If the same level of detail was given getting us acquainted with the new vehicle that was used to sell warranties I would not be writing this review. I am suspecting that because we weren't spending 40-50,000.00 is why we were treated so poorly. I would not recommend the dealership. Weeks later, we received the Title in the mail which should have gone to the financer. More

I just wanted to say thank you to the team at Faulkner Toyota. You made this purchase stress free, and you went above and beyond to locate the right color combination that I was looking for my 2013 Venza. Toyota. You made this purchase stress free, and you went above and beyond to locate the right color combination that I was looking for my 2013 Venza. ....THANK YOU!! More

I had the best car buying experience I've had in my life thanks to the professionalism of Phil Gersh at Faulkner Toyota Scion. He acquainted me with my new Corolla with great patience and care. Dawn life thanks to the professionalism of Phil Gersh at Faulkner Toyota Scion. He acquainted me with my new Corolla with great patience and care. Dawn Markee the Finance Manager very capably took care of all the paperwork involved. I would recommend these people and this dealership without hesitation. Anita Weiss More

Took my car to dealership at 2pm on a Monday. I was told I would have to leave the car over night. I then had to get a rental. The next day I still hadn't heard anything until I called them at 1 pm at which I would have to leave the car over night. I then had to get a rental. The next day I still hadn't heard anything until I called them at 1 pm at which time I was told the car still had not been looked at. My rental was due back at 3 pm. Dealership called me back an hour later and told me that I needed an abs actuator which would cost 3,000.00 to replace. Service rep could not explain how or why the actuator would malfunction. I was told I could still drive the car without the repair but my abs would not work. I was then directed to the cashier to pay for the diagnostic which was 140.00. Since I really didn't understand what the problem was I asked the cashier if I could speak to the mechanic and before she could answer, her coworker replied with an attitude "you'll have to speak to your service rep. We don't just pull mechanics out from under cars to answer questions!" I kept my cool, paid and went back to service rep and still didn't get a satisfactory explanation. I spoke with a service manager over the phone a few days later, explained the situation and all I got was an apology and was told they DO encourage customers to speak with mechanics. Worst service experience I ever had. More

I'd like to thank Paul Mochalln, my sales rep on my purchase of 2011 Camry. He was very upfront on everything I asked him, no nonsense or high pressure sales pitch to make a deal immediately. I Had a purchase of 2011 Camry. He was very upfront on everything I asked him, no nonsense or high pressure sales pitch to make a deal immediately. I Had asked to test drive two particular cars I had picked out, He said no problem and proceeded to get keys for both vehicles. My test drive on the first car was fine but the route I had taken was jammed with traffic and took longer to get back to the dealership, when I arrived Paul was waiting and asked how was the car, I told him and also stated that traffic was backed up. He suggested a different route where I could really get a feel for the car. Well the ride went well, the conversation and experience of discussing the car and what I wanted went even better. No major haggling or misinformation, He listened to me and presented me with a figure I discussed what I thought i would need, and between Paul & management we had a fair deal....... It was a pleasant experience dealing with Paul & Faulkner Toyota. More

Our experience with Joesph kontz and Faulkner Toyota Scion was outstanding.. We thoroughly enjoyed Joe's customer skills and his friendly attiude.. Joe provided us with a no-nonsense deal and a very goo Scion was outstanding.. We thoroughly enjoyed Joe's customer skills and his friendly attiude.. Joe provided us with a no-nonsense deal and a very good trade-in value. Joe completed the paperwork and had the vehicle cleaned and fueled in record time..We will gladly recommend Joe and Faulkner Toyota Scion to all our friends. Thanks.. Fred & Carol Menschner. More