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Faulkner Toyota Trevose
Trevose, PA
2,056 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,056 reviews
June 26, 2015
Stay away. Drive a few more miles, and go to Team Toyota I thought long and hard about writing a negative review, but this place earned it. I went in to buy a 15 Tacoma. I ended up buying a demo that was use I thought long and hard about writing a negative review, but this place earned it. I went in to buy a 15 Tacoma. I ended up buying a demo that was used by their used car manager. That was my first mistake. That guy must have beat the heck out of this thing. The alignment was off, but I figured it wasn't a big deal. I took it into their service department, they "fixed" it and I went on my way. No sooner did I leave the lot, when I noticed the problem wasn't fixed. So I brought it back. I was met by the assistant service manager who told me he wouldn't have time to look at it because I didn't have an appointment. After asking to see the service manager, because I just bought the truck a few days ago, a spot opened for me. The manager drove my truck and acknowledged that the truck was STILL wrong. I left the truck overnight, and picked it up the next day. Surprise, surprise.....still not fixed. I then took it to a Sears Auto. They showed me exactly how off the truck is and explained that those numbers usually mean there is something bent. Best way to find out is to put it on a frame rack. I bring all of this info back to Faulkner, but get stonewalled by their "customer relations" woman. Who's nothing more than the secretary for the service manager. They wouldn't let me talk to the GM, sales manager, or the guy who used my truck as a demo. The service manager refused to but it on a frame rack and said he's never had to do that to align a vehicle. By this time, I tell the dealer and corporate, that I just want a new truck. I've only owned it for a week. The service manager tells me "that isn't happening". Next day, I hear from a sales manager. He tells me that if I want a new truck, there will be financial losses that I will have to absorb. The dealer wants me to just keep bringing it back so that their techs can keep trying to get it right. It's been in the shop three times, so why wasn't it fixed right the first time? So now since the dealer has washed their hands with it, and Toyota has been no help. The only next step is legal counsel and maybe calling fox 29, nbc 10 and cbs 3. Me being a disabled Air Force veteran, I'm sure they'll love to hear how I've been mistreated. UPDATE.....discovered today that my rear headrests are BACKWARDS! They are jammed in and can't be removed. The only way to fix it, is to break the clips that hold them in and replace them. Needless to say, I'll be letting Team Toyota handle it. NOT FAULKNER!! More
by AJOehrle
Employees Worked With
Stephanie (customer relations) and Shannon (assistant service manager)
June 24, 2015
The Best Car Experience Ever- Bruce ROCKS! I went car shopping at Faulkner Toyota Scion last Saturday to look for my first new car. Beforehand, I was not so excited to do so, as I have heard I went car shopping at Faulkner Toyota Scion last Saturday to look for my first new car. Beforehand, I was not so excited to do so, as I have heard that this process is quite long and frustrating. With that said, my expectations immediately changed once I met Bruce Glantz. I must say that this was an amazing car shopping experience. Bruce was very informative and he was answering every question of ours patiently. Nowadays, it commonly seen that car salesmen just don’t do enough good job and their only objective is to get money out of your wallet. But, Bruce delivers an incredible service and gives a very pleasant experience. We will be coming to your showroom for the years ahead!!! Thanks again! More
by happycarR
Employees Worked With
Bruce Glantz
June 21, 2015
Awesome Awesome Awesome. Awesome people at the dealership. Always helpful & very friendly. Got the Price I was looking. Mike Steinberg, is an awesome person and awesome sale Awesome people at the dealership. Always helpful & very friendly. Got the Price I was looking. Mike Steinberg, is an awesome person and awesome sales person More
by KalpeshPatel
Employees Worked With
Christopher McShea, James Casey, Michael Steinberg
June 13, 2015
Amazing experience!!! As expected at faulkner Bruce at faulkner was great start to finish. We will be seeing him and the team again! And the follow up by everyone was a nice touch. Bruce at faulkner was great start to finish. We will be seeing him and the team again! And the follow up by everyone was a nice touch. More
by Bhewitt
Employees Worked With
Christopher McShea, Timothy Galen, Bruce Glantz
June 09, 2015
Patty Kleber and Bruce Glantz This is my second lease from Faulkner and the second time I have worked with both Patty and Bruce. Both always go above and beyond to make sure that This is my second lease from Faulkner and the second time I have worked with both Patty and Bruce. Both always go above and beyond to make sure that I am happy with my new car. I cant say enough wonderful things about both of them. More
by Barb W
Employees Worked With
Patricia Kleber, Bruce Glantz
June 09, 2015
Dealerships Excellent dealer center. Excellent staff. I recommend to all my friends, relatives and friends. When I want to buy a car more, be sure to come back he Excellent dealer center. Excellent staff. I recommend to all my friends, relatives and friends. When I want to buy a car more, be sure to come back here. Stay always so. Good luck in business. Svetlana. More
by lana.kapirina
Employees Worked With
Phil Gersh, Domenic Criscuolo
June 05, 2015
Excellent experience with dealership and sale person I gave this rating because I was exiting to work with sale person Phil Gersh who was very helpful with my purchase "Toyota Camry 2015" and also he hel I gave this rating because I was exiting to work with sale person Phil Gersh who was very helpful with my purchase "Toyota Camry 2015" and also he help me with my previous purchase Toyota cambry-2012 and Toyota rav-4 2014. More
by Alex
Employees Worked With
Phil Gersh
May 31, 2015
Great experience! I met with Phil Gersh, Patty Kleber and Domenick Criscuolo, along w/the Service Team. Everyone was personable and went the extra mile to meet my nee I met with Phil Gersh, Patty Kleber and Domenick Criscuolo, along w/the Service Team. Everyone was personable and went the extra mile to meet my needs. Within a short period of time I was walking out with a new 2015 Camry. I have been a Toyota Customer since 1998 and was not too pleased with my last purchase, in lieu of the oil consumption issue for my 2007 Camry. Patty Kleber walked me into the Service Department and they resolved this issue too! I was treated like a "valued customer" and the entire experience was a great one! This was my 1st experience w/Faulkner and I plan to be a long-standing customer and have already recommended your services. Thank you, Karen Kingman More
by Karen
Employees Worked With
Domenick Criscuolo, Patricia Kleber, Phil Gersh, Tom Hunton
May 27, 2015
Leading a new Camry with Faulkner Good experience! It was nice and easy! All the staff knows what they are doing. I have been with Faulkner for almost three years and see no reason to Good experience! It was nice and easy! All the staff knows what they are doing. I have been with Faulkner for almost three years and see no reason to switch. Will recommend! More
by dogit
Employees Worked With
Gary Gubicza, Phil Gersh, Bill Blythe
May 21, 2015
amazing Thank you to marc he is such a caring genuine person. He helped my husband and I . Not only did he take the time to hear what we had to say. But he t Thank you to marc he is such a caring genuine person. He helped my husband and I . Not only did he take the time to hear what we had to say. But he took the time to show us about everything in the car . He is by far the guy you want when you buy a car. And dawn she was so helpful with everything she knows her finance. Felt like I was at a family reunion with dawn and marc they treat ppl with respect . And they are very professional. Ty for everything they are the a team. More
by polkowski.patty
Employees Worked With
Dawn Markee, Marc Handelsman
