Faulkner Subaru Harrisburg

Mike was very friendly and seemed to really be working for us to get us what we wanted and needed. He was knowledgable and eager to share information but wasn't forceful or pushy when it came to actually for us to get us what we wanted and needed. He was knowledgable and eager to share information but wasn't forceful or pushy when it came to actually selling the car. Mike was great...maybe he should be in Faulkners next commercial!!!! More

Because of a job change I needed a car very quickly. I was visiting dealers of the brands I was interested in. My primary visit was to obtain information and pricing. I was not interested in a test driv was visiting dealers of the brands I was interested in. My primary visit was to obtain information and pricing. I was not interested in a test drive or sales discussion at that time. Each dealer was informed that upon review of the information I would be back to test drive the car I was interested in and make a decision at that time. Sandy was fine with that. I was not hustled off to a sales manager for an immediate close or additional pressure. As was the case with the Hyundai, Toyota and Kia dealerships. Upon my return a quick test drive was made, confirmation of pricing and availabilty was supplied. Due to my time restraints that day, Sandy could not finalize the sale. But, I believe, she did take the vehicle I wanted off the market and place a sold sign on it. I returned a couple days later to sign the papers. The credit manager was pleasant and as friendly as Sandy. Within 90 minutes of my arrival I was driving home in my new Legacy. More

This was the most pleasant experience we have had buying a car! Sandy is very friendly and we clicked immediately. No high pressure sales tactics. Honest and forthright. She answered our questions clearly a a car! Sandy is very friendly and we clicked immediately. No high pressure sales tactics. Honest and forthright. She answered our questions clearly and without hesitation. We told her we were going out to test drive another car and she was okay with that. After the other test drive, we came back and said we wanted to purchase the Outback in the showroom. It was ready for us to drive home that day!! There were none of the "gimmicks" that we have experienced with other dealerships and we've been shopping for about three weeks before making this purchase. I am very happy with my Outback and would highly recommend Sandy and the team at FSH to anyone looking to buy a vehicle! :) More

The whole process was deceptive. They sold me a Volvo and the car had a major problem with the transmission. The practically forced me to choose another vehicle and when I did the price was a lot more thant the car had a major problem with the transmission. The practically forced me to choose another vehicle and when I did the price was a lot more thant they advertised for the vehicle in the papers and online. I bought an extended warranty on this vehicle and when I eventually traded it in, I was promised a full refund by the dealership only to receive 92%. There excuse was that they forgot to send the paperwork in on time. I have never experienced anything like this at any other dealership and would recommend for everyone to avoid these people like the plague. Their practices are deceptive and they just care about customers. I even had a check removed by someone there from my glove box while my car was in for service. I find all of this stuff unbelievable in todays world. I have dealth with other Faulkner dealers with good success but not these people. It makes me wonder about the owners and their letting practices like demonstated to me continue. More