Faulkner Subaru Harrisburg

After having an issue getting up our driveway with my Suzuki every time it snowed, we figured I should look for a new car while mine was still in good shape and the book value was good. We decided on a Suzuki every time it snowed, we figured I should look for a new car while mine was still in good shape and the book value was good. We decided on a Forester and so began the internet search - I picked Faulkner first as my last car was purchased there and the experience that time was also good. I found my Forester on Saturday online, sent an email to Greg and he sent me back the internet price. Went down on Sunday to check out the Forester in person and then to the auto show so we could check out the inside. I emailed Greg on Monday morning and set up a test drive for that day. We were greeted by Chris Carvell when we came in the door and we were 'assigned' to him. I would highly recommend Chris to anyone looking for a Subaru. He was VERY knowledgable about the Forester and all its features. I was in my car within 2 hours - great experience with everyone there, especially Chris. I even had to call him back on Tuesday because I realized I left a CD in my other car - Chris called Wed., said he had found it and it would be waiting for me at his desk. Above and beyond. Very happy with our experience at Faulkner. More

We had been searching for a Toyota 4Runner with a manual transmission for some time. We finally found the vehicle on cars.com, which had come in as a trade in at Faulkner Subaru in Harrisburg, PA. We immed transmission for some time. We finally found the vehicle on cars.com, which had come in as a trade in at Faulkner Subaru in Harrisburg, PA. We immediately contacted the dealership and, long story short, we found ourselves taking a day off from work and making the drive to Harrisburg from Connecticut. Because of the distance from the dealership, all the information on the vehicle prior to driving to Harrisburg was gathered over the phone from the dealership. They were seemingly friendly and helpful, both over the phone and eventually in person. But, that is about all we have good to say about the experience. We specifically asked via email and phone if a full diagnostic test had been performed on the vehicle. Doug never gave us the results of any test but assured us that he "would not have you come all the way down here for a roach, and you are considered family." Doug said that he would never put family in an unreliable vehicle. But, he never specifically answered the question pertaining to the diagnostic test at all. That should have been our first clue, and we should have followed our gut instinct. But, the dealership maintained that the vehicle was in excellent condition and that we would be more than pleased with it. In fact, the price was even $500.00 less than the blue book value for that vehicle in "excellent condition" (which means, to quote Kelley Blue Book, "that the vehicle looks great, is in excellent mechanical condition and needs no reconditioning"). Furthermore, on-line reviews from other people who had bought new and used cars from this dealership were positive, so we thought we could trust them. We arrived at the dealership and the vehicle was running and waiting for us to test drive. The car appeared in excellent shape with respect to the body condition, interior, and visual inspection of the frame. We took it for a test ride and the drive was tight. Everything (electronics, sunroof, lights inside and out) all worked fine. Not being mechanics, we had to rely heavily on what we saw and what we were told by the dealership. The price was great for the vehicle and Doug reassured us that the vehicle was road ready and that we were getting a great deal. The trade was made and that is about all the good we have to say. While insurance paperwork was being faxed to the dealership and other details finalized, we met with Elizabeth in the sales office to finish the paperwork. She was strongly pushing their extended $3,800 drive train warranty which we had to decline numerous times. Finally, the papers were signed and we headed back to CT. On the way home, the check engine light came on when we hit the Hudson River in New York state, and we also picked up on a fairly noticeable noise when you took your foot off the gas. Just to be safe, we had our local Toyota dealership run a full test. Certain things we knew needed replacement like tires and eventually a timing belt. But, the results of Toyota's diagnostic test revealed that both the catalytic converters (that was the check engine light), drive belts, transmission seal, differential gear set(that was the noise we were hearing), and drive line fluids, plus some minor things (windshield wipers and the battery) were all bad and needed immediate attention. After a $6,462.00 bill, the 4Runner is back on the road. This repair almost doubled the cost of the vehicle. Even had we purchased the warranty, it would not have covered the catalytic converters, which was almost half of our repair bill, and may not have covered the rear differential as it is considered a wear part. None of these necessary repairs are something readily apparent. But, Faulkner Subaru must have known of these when they tested this vehicle, and that is why they never gave us a copy of their test results even though we specifically asked for them over the phone and via email. If this is how family is treated, then be very afraid. We would never consider doing business with this dealership again for a used vehicle and we would not recommend them to anyone. Should you decide to buy a used vehicle from Faulkner, we would strongly recommend that you do your homework, get an independent diagnostic test done from another dealership before you purchase the vehicle , and do not rely solely on what you are told by them. What started out as a very pleasant experience became somewhat of a nightmare! More

This was our first car buying experience and Sandy was extremely helpful in answering all of our questions and made the process very easy for us! We look forward to shopping here again! extremely helpful in answering all of our questions and made the process very easy for us! We look forward to shopping here again! More

Sandy Dragovan was GREAT to work with!! I will be recommending her to all my friends interested in purchasing a Subaru. She was personable, fun and not pushy. And I will second that she really is a " recommending her to all my friends interested in purchasing a Subaru. She was personable, fun and not pushy. And I will second that she really is a "Bo Derek" as a car sales person at Faulkner Subaru. More

I'm a twenty-five year old female who has bought used cars her entire life, but really wanted to buy a new Subaru so I could take advantage of their famous endurance over the entire life of the car. I d cars her entire life, but really wanted to buy a new Subaru so I could take advantage of their famous endurance over the entire life of the car. I did a lot of research before going to any dealer fearing I would be pushed into something that was "available" and not something that fit what I needed. During my first trip to Faulkner Subaru I was greeted by Chris Carvell. He simply asked if he could help me and inquired about what my interests were. At the time I was undecided between and Outback and a Forester so he entertained all of my little quirks and curiosities of both... happy to oblige any question. Eventually I saw an advertisement about the new XV Crosstrek and I fell in love. Even though Chris didn't have one to sell me, he said he would do his best to get this brand new model in with all the specs I wanted. He was patient, kind, and listened to all of my concerns. I really felt taken care of. I first met Chris in August 2012 and I just drove my new Crosstrek off the lot today just days before Christmas. The car was only suppose to come in after the holidays but he surprised me with the wonderful news including a big bow. I couldn't imagine a better, more comfortable buying experience. Chris took care of me, and I'm looking forward to buying my net Subaru from him in twenty years when the wheels fall off the current one. More

Purchased our WRX through Chris Carvell and the transaction was effortless and fun! We had to place a factory order, and Chris stayed in close contact with us throughout the entire process. A ver transaction was effortless and fun! We had to place a factory order, and Chris stayed in close contact with us throughout the entire process. A very easy guy to work with... no pushiness and we really trusted his commitment to a straight and honest deal. He went the extra mile for us on more than one occasion. He made sure our entire family, including the kids, were a part of the experience. Recently had my car in for my first service experience and all went smoothly there as well. Chris and Faulkner Subaru have treated us very well, highly recommended! More

This dealership always gives great prompt service. Sandy and Elizabeth handled this sale professionally and were friendly. I couldnt ask for better service . Sandy and Elizabeth do a great job and Sandy and Elizabeth handled this sale professionally and were friendly. I couldnt ask for better service . Sandy and Elizabeth do a great job and are very informative. More

Our experience with Sandy and other staff at Faulkner Subaru was fantastic. At our first visit they assured us that they would give us a fair price for our trade-ins and on the new Outback and they abso Subaru was fantastic. At our first visit they assured us that they would give us a fair price for our trade-ins and on the new Outback and they absolutely delivered. It was a painless and pleasant experience all around and although it has been only a day since we have had our new Outback, we couldn't be happier! More

Bought our first Subaru last friday and after car shopping for a week and not getting any satisfaction from other salesman and dealers,we then made our final stop at Faulkner. Mitch greeted us while shopping for a week and not getting any satisfaction from other salesman and dealers,we then made our final stop at Faulkner. Mitch greeted us while we were browsing the lot and was very knowledable about the brand and answered every question I had. I was new to Subaru so I had alot of questions about the different models. What really sold me was that Mitch had made the best offer for our trade and vehicle price from the start that we had seen from 4 other dealers. For our next vehicle purchase he will be our first stop. My only complaint was the pressure to buy the additional coverage that the dealer sells from the sales manager. Other than that it was a pleasure dealing with Mitch and Faulkner. More

The staff at Faulkner Subaru was very helpful. They provided me with the information that I needed to make my car buying decsion.They were very low pressure and actually made the whole car buying exper provided me with the information that I needed to make my car buying decsion.They were very low pressure and actually made the whole car buying experience fun. They took into consideration that I live an hour away from their dealership and made it possiblr for me to make a spot delivery so that I did not have to make another trip back to them to pick up my new car. I formerly worked in a new car dealership for thirty years I've seen the best and the worst of what can take place at a dealership. I was very pleased with my experience at Faulkner. More