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Faulkner Subaru Bethlehem - Service Center
Bethlehem, PA
40 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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40 Reviews of Faulkner Subaru Bethlehem - Service Center
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May 13, 2016
Faulkner Collision did an excellent job The staff did a better job of painting than the dealer from where we bought the new car. When a small nick was detected after the work was done, it w The staff did a better job of painting than the dealer from where we bought the new car. When a small nick was detected after the work was done, it was corrected at no cost. Then 2 small paint chips were detected, those were fixed quickly also. Staff was very friendly. Thank you, it was very appreciated. I will post these positive comments at online review sites. Good word and service deserves to be rewarded and positively referred to others. More
by Ravisaj
Employees Worked With
February 28, 2016
Great customer service!! Waiting area is very comfortable, complimentary water and coffee is great. Best part is, I didn't have to be there long. Very prompt 12k mile service, Waiting area is very comfortable, complimentary water and coffee is great. Best part is, I didn't have to be there long. Very prompt 12k mile service, especially since I drove in without an appointment. Very pleased with service and attention to detail. More
by Frankie
January 12, 2016
Excellent Service Fast and courteous... I would highly recommend them to anyone. They are always willing to go above and beyond to make sure you are taken care of. They Fast and courteous... I would highly recommend them to anyone. They are always willing to go above and beyond to make sure you are taken care of. They are awesome... More
by Phil B
Employees Worked With
Anthony Cruz
December 22, 2015
Anthony Cruz, Subaru Service Advisor , was knowledgeable and took the time to explain things and answer my questions. He was also courteous, pleasant and friendly. I also appreciated th , was knowledgeable and took the time to explain things and answer my questions. He was also courteous, pleasant and friendly. I also appreciated the loaner vehicle, while my car was being serviced. Thank you. More
by lhall21
Employees Worked With
Anthony Cruz
December 15, 2015
Easy process Easy from calling for appointment to paying the bill. Ease of making appointment, explained process and results, professional, well trained staff, cl Easy from calling for appointment to paying the bill. Ease of making appointment, explained process and results, professional, well trained staff, clean, pleasant waiting room. Keep it up! More
by anneh10
Employees Worked With
Anthony Cruz
November 08, 2015
Excellent service! Each time I've been in for routine service, they explain everything thoroughly and were conscious of my time. I had a cosmetic defect on my bumper tha Each time I've been in for routine service, they explain everything thoroughly and were conscious of my time. I had a cosmetic defect on my bumper that they fixed quickly and it was a very reasonable price! They always clean my car (complimentary) when I'm in for any service and do a great job! I would recommend Faulkner to everyone!! More
by HG13
Employees Worked With
Service I can't remember the employees
October 28, 2015
First Subraru This is my first Subaru and after purchasing it at Faulkner I would never buy another car anywhere else. The car performs perfectly better than any ca This is my first Subaru and after purchasing it at Faulkner I would never buy another car anywhere else. The car performs perfectly better than any car I have ever had before. The deanship is outstanding right from the buying experience to service. My concerns are always met with courtesy and are taken care of in a very professional manner. If you want a great car and great service pick Faulkner Subaru More
by pata370
Employees Worked With
Mr. Robbins service manager, Roland Zuk, Anthony Cruz
February 21, 2015
Our only regret is we did not go to Faulkner Subaru sooner. Nancy and I are now married 45 years. We both were going to be retiring and she thought we should look at getting a good reliable car while we could i Nancy and I are now married 45 years. We both were going to be retiring and she thought we should look at getting a good reliable car while we could in 2011. She read all she could and settled on a Subaru I checked dealers and Faulkner Subaru was right up there at the top. I was just there for our service checkup this week. Our salesman Roland Zuk always comes out to see how we have been doing. I have been treated for Cancer since our purchase and Roland has been keeping in touch with concern and kindness. Roland was out to see me again. It is the finest salesman we have ever dealt with, the Service Manager and his staff continued to be the most helpful and skilled we have again dealt with in our 45 years of marriage. Our only regret is that we did not deal with Faulkner sooner it would have made our life much easier and pleasant. The young Service Manager who took our paperwork for our State Inspection etc was very respectful and friendly. I believe his name is Dan O'Shura and he like everyone else at Faulkner knew his product and how to maintain it for the customer after the purchase. Sincerely yours, Gregg Heilman More
by Friendlytoo
Employees Worked With
Dan O'Shura, Mark Robbins, Roland Zuk
September 16, 2014
Outstanding Service I was in an accident on the PA TP. I had my car towed to Faulkner Subaru. From the moment I stepped into service I was treated like a princess! Matt A I was in an accident on the PA TP. I had my car towed to Faulkner Subaru. From the moment I stepped into service I was treated like a princess! Matt Allen and Ed (Technician) provided excellent service. They worked with my insurance company and me to expedite the repairs as I was leaving for vacation in two days. My car was completed within 2 business days and I was able to enjoy vacation without worrying about it. Thank you Matt and Ed!!!! Faulkner Subaru is extremely lucky to have you. More
by Lursta
Employees Worked With
Matt Allen
October 25, 2012
I made a specific appointment for an oil change and state inspection so I expected around a $125 dollar bill. I had to send my son with the car as I was at work and the dealer talked him into service that c inspection so I expected around a $125 dollar bill. I had to send my son with the car as I was at work and the dealer talked him into service that came to $372 dollars, much of which was a waste of money on a 1 year old car (checking tire pressure, looking at belts, etc.) I called them and they gave me this BS about standard maintenance etc. So a Subaru with 15,000 miles, one year old cost $372 dollars for service? I would recommend you NEVER USE this dealer, DO NOT BUY HERE. They are nice when you buy then get you for unneeded service, tricking a boy whose parents are not there. I want all my money back except the $125 dollars that I expected to pay but of course they are not giving it to me. DO NOT BUY HERE. You will likely regret it. More
by Bubba North
Employees Worked With
Michael Ross, Mark Robbins
