
Faulkner Hyundai
Harrisburg, PA
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I went into Faulkner Hyundai to compare prices on a new 2011 Hyundai Elantra. I told the saleswoman immediately that I would NOT be purchasing that evening, but was comparing prices and trade-in values at 2011 Hyundai Elantra. I told the saleswoman immediately that I would NOT be purchasing that evening, but was comparing prices and trade-in values at several dealerships, and would be looking to buy within the next week or so. She and the sales manager proceeded to spend an hour trying to convince me to put money down on a car they had in their inventory (which was NOT even the car I wanted... it was a different color). Even after repeatedly reminding them that I would not be buying that evening, they did not listen and kept trying to get me to agree to a deal (again, on a car that was NOT what I wanted... and that I hadn't even seen at this point because it was in the service bay getting cleaned up for sale.) I finally got to see the car, and decided I still wanted the original color I was looking for, and they proceeded to try to convince me that the color they had there was a beautiful color that "everyone just loves". It was nice looking, but it was not what I wanted! The sales manager did nothing other than talk about how they are the largest Hyundai dealership in PA, and if they didn't have the car I wanted... no one would have it.... so I'd be an idiot not to jump on the deal they were offering me on the alternate vehicle. To top it off, the money they offered me for my trade-in was almost $1000 less than several other dealers offered. (To be honest, even if they had had the best deal, I would not have bought my car from them.) I went the following day and purchased the exact car I wanted from another local (and MUCH smaller) dealership... I will NEVER recommend Faulkner Hyundai to anyone. They may be the biggest Hyundai dealership in PA, but out of the five dealerships I went to in my shopping process, I had the worst experience there, BY FAR. More
-My initial visit was based on seeing the internet price for the vehicle (excellent price)which is the reason i decided to check out the car in person. The vehicle appeared to be what i was looking for and for the vehicle (excellent price)which is the reason i decided to check out the car in person. The vehicle appeared to be what i was looking for and had the 'right feel'. -Obaid was very friendly and provided very good information on the vehicle. -New car purchase so no work was performed. -The overall experience was good (i personally do not prefer purchasing vehicles much like going to the dentist), so for me this was a much improved experience over any passed purchases (at other dealers). More
Just moved here from Southern California - it's been over 5 years since I bought a new car. I was still rather upside down due to the fact that when I bought my last car I was in the subprime credit world an 5 years since I bought a new car. I was still rather upside down due to the fact that when I bought my last car I was in the subprime credit world and had huge payments with very little going to principal. Worked with Bill on doing a deal, and I am very impressed that the dealership sharpened their pencils and was able to get financing for me and able to knock out most of the negative equity. They gave me what I consider a very fair value for my high-mileage trade, and my payments are within my budget. THe best part? I was out the door in about 3 1/2 hours - that is the shortest amount of time I have ever spent in a dealership when buying a new car. I have bought 7 new cars in lo these many years and this was without a doubt the best experience I have ever had. Do yourself a favor and check these guys out. More
They were willing to go the extra mile to give me a great price for my trade-in and were extremely thorough with all the details that were needed to know! I had many people tell me that was the best place to price for my trade-in and were extremely thorough with all the details that were needed to know! I had many people tell me that was the best place to go for a new car and they were right!! Thank you to Obaid and the other Salesmen!! I couldn't be happier :) More
I completely dismissed getting a Hyundai after a recent test drive at a NY dealership. I then met Obaid Siddiqui at the Harrisburg Auto show where I told him of my prior experience. He asked me specific test drive at a NY dealership. I then met Obaid Siddiqui at the Harrisburg Auto show where I told him of my prior experience. He asked me specific questions as to what I desired in a vehicle. Based on what I told him, he recommended the Hyundai Sonata Limited Turbo. He was knowledgeable, friendly, and sincere, so I visited Faulkner Hyundai shortly thereafter for a test drive of the vehicle he suggested. Sure enough, it was a perfect fit! I was given a price quote by Paul Selvaggi that day. I checked with four other competing dealerships and none of them could match the deal I was offered. When I picked up my car, Obaid gave me a thorough overview of the vehicle and he took the time to address all of my questions. I was treated with respect, fairness, and honesty. The only negative I can think of is that the dealership is currently undergoing renovation and finding a parking space there can be difficult. Overall, my experience was extremely positive and I would recommend this dealership and salesperson to others without reservation! -Susan Sattler More
I was extremely impressed with the service I received at Faulkner Hyundai. I was in search of a specific model and color and, by chance, they had it. I'm so glad that they did! From the time I placed a call Faulkner Hyundai. I was in search of a specific model and color and, by chance, they had it. I'm so glad that they did! From the time I placed a call to the dealership until I left with my new car, I was ecstatic with the level of customer service I received. I worked with Holly Beeman and she was fun, friendly, and informative with every aspect of my purchase. She showed me through the features in my new vehicle, gave me a tour of the dealership, and introduced me to the various team members in each department. I couldn't be happier with the entire experience I had with Faulkner and with Holly, especially. Thank you so much for your superior customer service! More
Very knowledgeable sales consultant, he was very helpful from the beginning. Good selection of vehicles. Disappointed that the colors of the vehicle were limited by model. Thought the quality of the car from the beginning. Good selection of vehicles. Disappointed that the colors of the vehicle were limited by model. Thought the quality of the car was very good however. Was anticipating that I could have left my leased Nissan with them and gotten a better price on my monthly payments. More
I received outstanding service from everyone I encountered at Faulkner Hyundai! I had been car shopping at several other dealerships and didn't feel I was treated like a valued customer. When I encountered at Faulkner Hyundai! I had been car shopping at several other dealerships and didn't feel I was treated like a valued customer. When I walked into Faulkner Hyundai I was greeted with an enthusiastic hello and was immediately introduced to a sales person. I told him what my shopping experience had been like thus far, and what I was looking for. Immediately, he told me he could help me. Within an hour the deal was done, and an hour or so later, I was driving off the lot in my 2011 Sonata! This dealership treats you like a valued customer and they go above and beyond to get you into the car of your choice! I highly recommend buying from them!! I have already told several friends to make sure they go to Faulkner first when looking for a new car!! More
My wife and I have driven 50,000+ miles per year over the past 40 years and this was the 23rd car we have purchased. We both remarked on our drive home that this was the most gratifying automobile sales exp past 40 years and this was the 23rd car we have purchased. We both remarked on our drive home that this was the most gratifying automobile sales experience we have had. Obaid is the most knowledgeable, responsive and customer sensitive individual we have ever dealt with. There was no smoke and mirrors. While the culture in this dealership had something to do with the experience, Obaid was outstanding and served us well. There were no surprises with the vehicle, as we had done the research; Faulkner's price was the best of the dealers we talked to. We would not only revisit Faulkners, but would insist on being served by Obaid Siddiqui. More
customer service--as a business you can always improve on customer service----offer me coffee. (don't make me ask for it) quality of work--the vehicle can some glue on the vehicle which I had to point out customer service----offer me coffee. (don't make me ask for it) quality of work--the vehicle can some glue on the vehicle which I had to point out. (vehicle should be spotless) friendliness--no complaint overall experience--because I did not give great for all questions I would not rate the overall expericne a great. ptivr--a good deal but as a consumer you always what a better deal. More