Faulkner Honda

The service we received from the first phone call to the day of picking up our vehicle was outstanding. Patti was very prompt in returning our phone calls and getting us the vehicle we wanted. Mike did an day of picking up our vehicle was outstanding. Patti was very prompt in returning our phone calls and getting us the vehicle we wanted. Mike did an excellent job showing us our vehicle and explaining and answering all our questions. We have never been more pleased in working with a dealership than at Faulkner Honda. We will recommended Faulkner to anyone looking for a Honda and we will definitely go back in the future. More

Faulkner was very good to deal with. They were very friendly and helpful. They were in constant contact but did not pressure. I received a great car with a great price and financing. I would buy friendly and helpful. They were in constant contact but did not pressure. I received a great car with a great price and financing. I would buy from Faulkner in the future. More

This is the second car I bought at Faulkner, from Shana Gardner. When I was contacted less than 2 years into my current finance period about potentially trading in my car and upgrading to the 2012 model f Gardner. When I was contacted less than 2 years into my current finance period about potentially trading in my car and upgrading to the 2012 model for a similar payment, I was sceptical. I contacted Shana anyway. After meeting and talking with her she helped me figure out the best plan of action for my personal situation. I was able to drive off in the 2012 Touring edition Odyssey for hardly more than I'd been paying on my older model. Everyone at Faulkner was very pleasant and very helpful. I'll be going back to Shana at Faulkner for my next car. More

Very friendly and very customer oriented Internet Sales Manager. The response is very positive. We found a car that meet our needs and the deal was completed in one day. All members of the dealership were Manager. The response is very positive. We found a car that meet our needs and the deal was completed in one day. All members of the dealership were very respectful and helpful. Patti Della Vecchia did a great job showing all the new features of the car. Mike did a great job wrapping up the deal. Thanks, Sam A Herbert More

I did a price quote request from 5 dealers. Patti responded with a quote that was the best. I contacted the dealer in which I had gone to because my nephew works for them and when asked what they co responded with a quote that was the best. I contacted the dealer in which I had gone to because my nephew works for them and when asked what they could to, I was told to buy several because that was a good deal and they could not match it. In the middle to my paperwork, I got a call from the other dealer telling me that they will match the price. I so much appreciated the honestly and the no hassdle deal Faulkner made for me. Patti made me feel at ease and backed up her deal completly in writing. Mike also made me feel welcome and just yesterday I had stopped in for a question regarding my iphone and Mike again helped me and said do not be a stranger, come in anytime with a smile. That is the service I want and now have. Thanks Mike and Patti for making my buying experience an awesome one. Would recommend Faulkner.. Sherry Predix More

My experience was great! As soon I expressed interest over the internet Mike and Patti were right on it. Letting me know what they had in stock answered all my questions and gave me a great trade in an over the internet Mike and Patti were right on it. Letting me know what they had in stock answered all my questions and gave me a great trade in and great price on a new CRV. Needless to say I had shopped around but there was no question who I was most important too. This is the 3rd Honda over the years I have bought at Faulkner and I would recommend everyone give them a chance to prove how great the Customer Service is for your new or used car. More

My experience of buying a new Civic from Faulkner Honda was fantastic! I had done my research online at Honda.com and basically knew exactly what I wanted. I went to the dealer comparison site and asked fo was fantastic! I had done my research online at Honda.com and basically knew exactly what I wanted. I went to the dealer comparison site and asked for quotes from both Faulkner and Ciocca Honda. I was really impressed with how fast Faulkner got back to me with a quote. Even with the Presidents Day promotions, I was stunned at what a great price they quoted. But I thought that, as usually happens, they would try to up the ante by pushing a more expensive model with Nav or leather seats, neither of which I wanted. But Mike was fantastic, knew his stuff, and didn’t try to talk me into something more expensive. They did come in a little under Kelley Bluebook value for my trade-in initially, but I asked for an adjustment to what I was looking for and they met it with little hassle. This is my 5th Honda from Faulkner (I have been dealing with them since 1978), and they are still the best around. More

I have given 5 (great)for every category because this was truely the best car sales experience I have ever had. First, when requesting the quote online at about 9 pm, I received an email within 5 minutes truely the best car sales experience I have ever had. First, when requesting the quote online at about 9 pm, I received an email within 5 minutes of submission. Second, the following day (Thursday)not only did I receive an email from Patti, I received a phone call. I gave Patti the options that I wanted and I received an email with pricing. Later that night, I had questions that I emailed to Patti and she responded with answers immediately. Third, the initial quote she gave me was fair and reasonable. I did not feel by the quote I was given that she was trying to take advantage of me. I will be honest, it was not my intention to buy at Faulkner. I had a test drive set-up with a dealership closer to my home on Saturday morning but was not happy with the service and the quote I was initially provided. I met with Patti on Friday afternoon and pretty much knew I was buying the vehicle from Faulkner (pending my wife's test drive on Saturday). I did not even check with other dealerships after I was provided the intial quote from Patti. I can tell you 100% the reason I bought the vehicle at Faulkner was Patti and the service that she provided. I have a 2006 Honda Pilot that I will now be getting serviced at Faulkner along with the 2012 that I purchased. I expect the same service from the service department that Patti provided me in the sales department. In addition to Patti, we met with Mike and he showed us all of the controls and knick knacks of the new Pilot. He was very patient with us and was very detailed. Next time I am in the market for a vehicle I will be giving Faulkner the first opportunity to make the sale. I look forward to a long long relationship with Faulkner and that can be credited to Patti. One Satisfied Customer, Scott More

second time getting a honda and the experience was the same as the first GREAT..Honda has the best dealerships they should train other dealerships on customer service and how to make the customer feel imp same as the first GREAT..Honda has the best dealerships they should train other dealerships on customer service and how to make the customer feel important,this dealership went beyond my expectations More

This was my son's first new car purchase following a recent college graduation and new employment within the past year. We are Maryland residents and visited several local Maryland Honda dealers before recent college graduation and new employment within the past year. We are Maryland residents and visited several local Maryland Honda dealers before finding Faulkner Honda in Harrisburg, Pennsylvania. Faulkner had exactly the car my son wanted, and in working with the sales team they were able to beat every deal offered in Maryland by an additional 30% added to the discount. The staff bent over backward to help get my son the 1.9% graduate program credit rate. Our personal experience at the dealership including sales, finance, and final delivery was both friendly and professional. We could not be more satisfied with the customer service we received. It was WELL worth the two hour drive from Maryland to Pennsylvania, and we highly recommend Faulkner Honda to family, friends and prospective auto buyers. More