
Faulkner Honda
Harrisburg, PA
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I paid several hundred dollars to have the latch replaced on the hatchback of my Honda Fit. I have had to take it back 3 or 4 times (enough that I've forgotten now) because it stopped working. Twice they bas on the hatchback of my Honda Fit. I have had to take it back 3 or 4 times (enough that I've forgotten now) because it stopped working. Twice they basically blamed me for the problem. The first time they didn't charge, but this time they said the screws holding it in had become loose and somehow shifted the mechanism, causing it not to work. When my husband received the call saying it was ready, the caller suggested that it happened because I had been slamming the hatchback too hard, and I was charged $80 for 30 minutes to "fix" it (I'm not holding my breath). The story changed when I arrived to pick the car up, and it was suggested it happened by being jostled loose just through driving--WHAT? I was told that the screws have been glued in place so it shouldn't happen again. Just an aside about how hard I am on my car--it is a standard transmission with over 205K, and I'm still on the original clutch. At least that's something that Honda got right. More
James is so amazing! ! Every time I need service, he is quick to get my car in, respond by email, phone, text, etc to make sure my care is taken care of by a great mechani ! Every time I need service, he is quick to get my car in, respond by email, phone, text, etc to make sure my care is taken care of by a great mechanic!! I could not ask for a better person to work with.at Faulkner Honda!! More