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Faulkner Honda
Harrisburg, PA
451 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 451 reviews
September 05, 2015
5 Stars all the way Everyone always has a smile on there face and is very helpful. Drew my salesman and Heather who handled all the paperwork were excellent and had an an Everyone always has a smile on there face and is very helpful. Drew my salesman and Heather who handled all the paperwork were excellent and had an answer for every question I asked. You have a great staff of people. More
by llMILL3Rll
Employees Worked With
Drew Dunn
August 08, 2015
They deserve more than five stars I really appreciate the courtesy and helpfulness of all those involved in the purchase of our new CRV. We appreciate the fact that none of you were pu I really appreciate the courtesy and helpfulness of all those involved in the purchase of our new CRV. We appreciate the fact that none of you were pushy. Thank you for a job well done!! More
by Mary
Employees Worked With
Drew Dunn
August 03, 2015
Positive and Problem Solving Carl Sims was professional and caring about getting my daughter into a good used car, He went beyond the call of duty to assure me that I was receivi Carl Sims was professional and caring about getting my daughter into a good used car, He went beyond the call of duty to assure me that I was receiving a reliable safe used car. I thank you Carl Sims and James for your diligence , professionalism, knowledge , and caring. You guys definitely placed my family first and that's to be sure. Thank-you Deborah Collins, Harrisburg, Pa More
by JoyfulDebbie
Employees Worked With
James The Technician in Service , Carl Sims
July 23, 2015
Always had a great experience with faulkner Over the past 5 years we have gone to Faulkner , we purchased a 2005 Highlander 5 years ago from Faulkner Toyota and had a great experience with them Over the past 5 years we have gone to Faulkner , we purchased a 2005 Highlander 5 years ago from Faulkner Toyota and had a great experience with them then and had a recent great experience a few days ago while speaking to Alex from Faulkner Honda. Alex was a great with everything, he was able to accommodate us in looking not only at a Honda accord bur was able to help us also to look and purchase a 2012 Toyota Camry LE. We know that in the future we will be back to Faulkner for another vehicle and want to thank Alex for the amazing assistance he was able to provide in finding us the perfect car. Thanks again Sincerely, Brandon and Julie More
by Albright81
Employees Worked With
Alex Shmonov
June 19, 2015
they lie and they cheat and deceive their customers I purchase a used car from them online they promised that all was good when I got it several things had to be repaired they sent me to a faulkner in T I purchase a used car from them online they promised that all was good when I got it several things had to be repaired they sent me to a faulkner in Trevose. They fixed that and now I have a small problem 600 miles later and the say too bad you have to pay for the repair on their guaranteed car. And their Mikey mouse warranty that I paid 2100.00 is just a big a joke as faulkner honda and the gmc store in Trevose is just as bad please protect yourself and your money DO NOT BUY ANYTHING FROM ANY FAULKNER AUTO STORE YOU WILL BE SORRY!!!!!! More
by paul2013
Employees Worked With
Brad Wright
May 02, 2015
Great EXperience The Accord I found on the internet at 4 PM was still there at 7 PM. Jim Collins, our salesman, was very knowledgeable about the car, patient with our The Accord I found on the internet at 4 PM was still there at 7 PM. Jim Collins, our salesman, was very knowledgeable about the car, patient with our questions, and made the entire purchase process very pleasant. The Finance Specialist , Ms Castro, was also very knowledgeable about the financing process and warranties. We were able to take the car home with a full tank of gas and a fresh wash with us that evening. BTW, this is our second pre-owned Honda we have purchased from Faulkner. We bought a van in 2010. We have used Faulkner for servicing our Honda van and have always have had good experiences with the Service Department, another reason to return to Faulkner. More
by CAJ
Employees Worked With
Ms. Castro, Finance Specialist, Jim Collins
March 31, 2015
Beware if having service done to your Honda I am extremely disappointed in the service at Honda Faulkner of Harrisburg. I got a notice that my CRV was involved in the door actuator recall. At th I am extremely disappointed in the service at Honda Faulkner of Harrisburg. I got a notice that my CRV was involved in the door actuator recall. At that time I called Honda Faulkner of Harrisburg and set up an appointment to have the front driver side door and rear passenger side door actuators replaced. They stated it would take up to 3 hours which was fine with me. After 4 hours they stated they could not get it completed that day. I received a courtesy vehicle and picked up my vehicle the following day. When I got my car back the passenger side actuator was failing before I even left the parking lot which I feel is something they should have noticed since I did right away. I immediately went back in and told them. They wanted me to leave my car there again to have it replaced but instead I set up an appointment for today. The supervisor assured me he would have 2 people work on it and it would take no more than half an hour. Well it took 2 hours and when I left the window on that side wasn't working. I just called and they stated "that happens a lot". Why wouldn't you check the window if that is something you know happens? I will take my car to my mechanic from now on, warranty or not and I will never return to Faulkner Honda of Harrisburg. Their service department is clearly incompetent and I've wasted enough of my time. On a side note, their free wifi never works and even one of the associates told me nobody can ever get it to work. More
by amarie
Employees Worked With
Shawn
March 23, 2015
insulted by Faulkner Honda's manager I was there earlier today, and Faulkner Honda's sales associate and manager treated us very badly. When we were looking at cars sales associate was ve I was there earlier today, and Faulkner Honda's sales associate and manager treated us very badly. When we were looking at cars sales associate was very sugary( talked too much and treated like little kids). when we picked the car and tried to negotiate on pricing associate and manager insulted us, and that was very unprofessional. They told us to buy car without wheels and also asked if you ever try to get a deal on a purse. but as you all know most consumers at least try to find coupons online. they made me feel like trash even though the first thing I agreed on putting down $5000. I will never ever go there again in my life. I will also tell my friends and family about my experience, and I am also telling the online world about my experience. This was my experience and my opinion. I would say think twice before going there after reading this review. i think treating people like this ruins overall Faulkner reputation. if you don't think this is accurate please read other reviews from last 6 months. More
by Joinit
Employees Worked With
Paula Bruckner
February 15, 2015
BUYER BEWARE -- TO BE SURE!!!!! 2/5/15 I went in to Faulkner to purchase a used car. I told the salesman my criteria for purchase: good gas mileage, black, around 10k in price to 2/5/15 I went in to Faulkner to purchase a used car. I told the salesman my criteria for purchase: good gas mileage, black, around 10k in price to keep payments near $250 for 36 months. He came back with a grey Accord for 13,9k.. What asked, "how will this come in at $250 a month? He replied, " my finance people work majic." What they came back with was a one time only price for me today of 12,3k for $322 at 60 months. ALL MY QUALIFICATION COMPLETELY IGNORED!!!!! I left without buying and went home to check out the vehicle online. The exact same vehicle was offered on line for 11,9k. THEY TRIED TO SELL ME A CAR FOR MORE THAN THE ADVERTISED PRICE!!!! When I called the salesman back with this information, he was shocked and would dig into it. He called back the next day with "great news", he could sell me the car at that price. So you can sell me a car at the advertised price, WOW, what a great deal. I told him I was not interested due to the deciept used to sell the car. He asked for another chance and would call me back tomorrow. He called and offered me a 1 year warranty free. I told him I am not interested, as I am looking for a better price. He called back the next day with " great news", he could take off the price of the warranty to lower the price. I said, " YOU MEAN THE WARRANTY THAT YOU TOLD ME WAS FREE"!!!!! He did not know what to say, but I did...... BUYER BEWARE -- TO BE SURE -- DO NOT BUY AT FAULKNER HIONDA -- TO BE SURE!!!!!!!! Joe More
by Joe
Employees Worked With
Finance lady with foreign name??., Jim Collins
December 17, 2014
Worst. I called faulkner Honda located at Paxton Street , Harrisburg for buying the Honda accord..I was in touch with another dealer aswell but thought of co I called faulkner Honda located at Paxton Street , Harrisburg for buying the Honda accord..I was in touch with another dealer aswell but thought of contacting faulkner as few of my friends bought car from there...So we set up the appointment at 6:30 12/16/2014(tue)...Blonde lady name start Pam..something dont remember correctly...when she got to know that i just moved from Chicago and don't have PA D/L..she changed at once and start behaving rudely like i have come to waste their time...she refuse to give me any info on car,any info on lease...That was so pathetic...i wasted my time go to so unprofessional people..who don't know how to treat the potential buyers..I told that i will get the license tomm and will pick up the car tomm but she refuse to provide me any info at finance or lease...now i got the temp D/L with in just one hour from DMV now looking for other dealers....Never going back to them.. More
by Rohit
Employees Worked With
Paula Bruckner
