Faulkner Honda

Great service Alex is the best salesman ever. this is the third car I bought from him this is the third car I bought from him More

amazing customer service they took care of everrything an i am a very happy customer definetly recommend an i am a very happy customer definetly recommend More

Good service, covered a lot even when free tuneups were out. Friendly staff and good environment. out. Friendly staff and good environment. More

Alex at Faulkner Honda was the Best! He is super knowledgeable and patient! He made the process fun and seamless! He is super knowledgeable and patient! He made the process fun and seamless! More

THE MOST UNPROFESSIONAL CAR DEALERSHIP I HAVE EVER DEALT WITH. I ordered keys for my car in April of 2023 and did not receive them until February 2024! They never called me to say the keys had arrived. I ha WITH. I ordered keys for my car in April of 2023 and did not receive them until February 2024! They never called me to say the keys had arrived. I had to continuously call them for 10 months. Then when I arrived to pick up the keys, THEY WERE NOT EVEN CUT YET!! Seriously, after 10 months! The staff is always friendly, but totally UNPROFESSIONAL, and they could care less about any inconvenience they cause you because they're all too busy talking to each other to notice. After waiting for 10 MONTHS to receive my keys, they had to "check to see" if someone could program them for me, AND they had the audacity to try to charge me to have them programmed! The service manger Scott Stewart was laughing at the situation, then he raised his voice to try to shut me up so other customers wouldn't hear my complaint. He said he was "doing me a favor" by waiving the fee and I should be thankful that he was "being nice". Umm ok. I don't care if I have to go to THE MOON to find a different Honda dealership, I'm not coming back to this one, they're horrible. More

They refused to honor the purchase price. They failed to honor trade in amount. They neglected to return deposit after purchase. They failed to honor trade in amount. They neglected to return deposit after purchase. More

We had a pleasant experince buying our car at Faulkner Honda. Billy, Jarrett and the lady who provided the notary service were very friendly and proffessional. Thank you! Honda. Billy, Jarrett and the lady who provided the notary service were very friendly and proffessional. Thank you! More

This place is a joke! When my lease ends I’m not sure I’m going to stay with Honda, or the Faulkner family for that matter. A deer hit me back in June and did some damage When my lease ends I’m not sure I’m going to stay with Honda, or the Faulkner family for that matter. A deer hit me back in June and did some damage to basically the entire left half of the car’s panels. It took them over a month to get me in just for a 30 second appointment where they took some pictures and I filled out a couple of forms. While at said appointment, the guy who was working with me started giving all kinds of wrong information that they refused to honor. If your trusted employee tells me something, I expect it to be true, not just running your mouth. Fast forward another month or so and I drop off the car the evening before. I double checked with both my insurance and their office that it was okay and was very clear about dropping the car off, I signed the envelope and left my keys in the box. Next day I’m checking my emails in the evening to find that they won’t work on my car unless a form is signed in person. I couldn’t do that, nor could I borrow a car for any longer and therefore had to reschedule. Jump to this week, I never got confirmation calls like before, so I called them myself. The lady at the desk couldn’t find my appointment, transferred me to the manager who said the parts are in and that it’s ready to be worked on. I had mentioned about what time to expect picking it up the next day, when he told me, no, it’s a 3-4 day project. Thanks for the heads up, no one told me how long it would take when going over forms. Now I have to find a last minute rental (btw don’t use enterprise). When I go to drop it off, with that dang form from before, they tell me it’ll be done around Monday or Tuesday the following week. Excuse me? The manager told me only three or four days! There’s no communication with them, not from management, not from their office staff, not from the in-house adjusters. You’d think after how badly they screwed me the first time that they’d go out of their way to help me, but alas their customer service is terrible. I don’t feel like a part of their “family” that they like to portray when going through the buying process at all. With all this said they’re losing my business, four cars in eight years; my parents business, 12 cars across 15-20 years, and just about every one of the friends and extended family I’ve spoken to about the subject. Don’t buy here, and definitely don’t get work done here either. -N Linn More

Mr. Jonathan One of the Best Salesman will go above beyond for you to get you amazing deal if you ever need help Mrs. PATTI will also go above beyond to make sure you continue to have best experience beyond for you to get you amazing deal if you ever need help Mrs. PATTI will also go above beyond to make sure you continue to have best experience Mr. PERRY the president will also reach out Make sure his team does best to make sure you have best experience ever faulkner honda will go above beyond this is my 2nd vehicle with them Ed Abrams More