Faulkner Honda

I went in yesterday, 1 April 2024 for a state inspection and was advised at 1412 that I needed a headlight bulb in order to pass inspection and was also told that my valve cover gasket was “leaking bad” and and was advised at 1412 that I needed a headlight bulb in order to pass inspection and was also told that my valve cover gasket was “leaking bad” and “needed replaced today”. I told Chris I perform the maintenance on my car and would replace the gasket if need be, to which he stressed the fact that I was burning a lot of oil and should have the gasket replaced immediately. I again told him I will replace it myself, so he moved on to the lengthy list of recommended services which included front and rear wipers - which were all recently replaced (front within the past 12 months and back only 4 weeks ago), four tires - which were all replaced on 7 Nov 2022 at Pep Boys at 162,485 miles and aligned on 1 March 2023 at Faulkner at 171,170 miles, front rotors - which were replaced on 1 March 2023 at Faulkner at 171,170 miles. The recommended services totaled nearly $3,000. I declined all of those services and asked what the headlight bulb would cost. After being told it would cost $51 for a simple bulb replacement, I advised Chris to fail my inspection and I would take it to another garage after replacing the bulb myself. I waited in the sitting room until 1455, 43 minutes, before walking up to Chris’ desk to inquire about getting my car and he was leaning back in his chair having a personal conversation with the advisor sitting in front of him, with my paperwork and key directly in front of him on his desk waiting to be processed. I drove home immediately and checked my valve cover gasket only to see minor leakage around the seal and my oil level hadn’t dropped at all from when I did an oil change 1,600 miles ago. After looking at my paperwork, I realized that the box was checked that no oil leaks were visible. I went to Pep Boys today and the mechanic and I went over every item on the list I was given at Faulkner; the ONLY recommendation he gave me was to replace the valve cover gasket in the future due to slight leakage, but disagreed that it was leaking to the point of burning oil and needing immediate replacement. My serpentine belt has a couple of minor cracks but is not in need of replacing at this time. My wipers are not streaking and do not need replaced. My tires are at 7/32nds and have plenty of tread left on them. He noted a thin layer of rust on the back side of my front brake pads, which isn’t affecting their functionality. To say this experience was less than desirable is an understatement. I am appalled at how Chris was pushing unnecessary services and am truly disheartened that this behavior is tolerated at your establishment. I have purchased my last 4 vehicles in the past 10 years through Faulkner and will now no longer be putting my trust and money in to your business. More

They always keep me informed of the status of my repair. The waiting room and rest room are clean and comfortable The waiting room and rest room are clean and comfortable More

This was not a bad experience but definitely felt a little detached during the process. I worked with 5 different people and not 100% with the sales person. My sales person Deno did a good job and work little detached during the process. I worked with 5 different people and not 100% with the sales person. My sales person Deno did a good job and worked with me and kept me informed. More

Billy is great. He was patient and didn’t pressure me to buy the vehicle. He explained things in details and was very friendly. He was patient and didn’t pressure me to buy the vehicle. He explained things in details and was very friendly. More

Very courteous. James promptly phoned with the progress of my vehicle and completely explained what was accomplished and the costs. James promptly phoned with the progress of my vehicle and completely explained what was accomplished and the costs. More

excellent. very comfortable waiting room. service person comes out to update u on the car very comfortable waiting room. service person comes out to update u on the car More

I was able to schedule an appointment promptly. The service was fine, if a bit more expensive than I had expected. The service was fine, if a bit more expensive than I had expected. More

Amazing, professional and helpful place. Felt very welcomed and I’m happy to have had purchased a vehicle from them. And got the best deal out of all the places I went to. We had Trevor and Felt very welcomed and I’m happy to have had purchased a vehicle from them. And got the best deal out of all the places I went to. We had Trevor and Kendell and they were amazing! More

Honda service it's always trusting, safe and guarantee for any kind of cars problems. Thank you. for any kind of cars problems. Thank you. More

I purchased a 2024 Honda Odyssey from Faulkner Honda today, and was blown away by the experience that I had there. I worked with Billy Brice on the front end (sales), and was offered quite literally the today, and was blown away by the experience that I had there. I worked with Billy Brice on the front end (sales), and was offered quite literally the best deal within a 200 mile radius of where I live. When I drove down to the dealership to take delivery of the vehicle, no games were played and Billy was very courteous, friendly, and stuck to his word every step of the way. Then, I went to work on the backend of the deal with Kendell Bowers in the finance office and was equally impressed by how I was treated there. Kendell was friendly, very transparent, and focused on helping people make smart decisions for themselves versus trying to cram products down your throat. All in all, this was a dream car buying experience, and I would totally come back here to purchase a vehicle again in the future! ***** More